Software Update can't check for updates because of a network problem...

Question

Level 1

0 points

Software Update can't check for updates because of a network problem...

Hi everyone!

I need some help 😟

I am trying to update software from standart "Software update..." tool or would like to connect to App Store, but can not.

When I am trying to update immediately get a message: "Software Update can't check for updates because of a network problem" and next "Software Update can't connect to the server. Make sure you're connected to the Internet, and then try again". And its offers me to make "Network diagnostics" witch shows that Internet and Server red (unavailable) but there is no problem with a network. I can do everything - browsing, download updates from iTunes and do all what I want.

In console I see this text:

07.09.11 13:42:57,007 com.apple.SecurityServer: Failed to authorize right 'system.install.app-store-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/in stalld' [14547] for authorization created by '/System/Library/CoreServices/Software Update.app' [14536]

07.09.11 13:42:57,007 com.apple.SecurityServer: Failed to authorize right 'system.install.software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/in stalld' [14547] for authorization created by '/System/Library/CoreServices/Software Update.app' [14536]

07.09.11 13:54:54,527 Software Update: SoftwareUpdate Scan: Error Domain=NSURLErrorDomain Code=-1004 "Could not connect to the server." UserInfo=0x10e35cbe0 {NSUnderlyingError=0x10e35c3f0 "Could not connect to the server.", NSErrorFailingURLStringKey=http://swscan.apple.com/content/catalogs/others/index-lion-snowleopard-leopard.m erged-1.sucatalog, NSErrorFailingURLKey=http://swscan.apple.com/content/catalogs/others/index-lion-snowleopard-leopard.m erged-1.sucatalog, NSLocalizedDescription=Could not connect to the server.}

AppStore writes me that connection failed.

I am very sad about it 😟 There was nothing before this problem.

Does somebody understand console secret text? And can somebody help me?

MacBook, Mac OS X (10.7.1)

Posted on Sep 7, 2011 2:55 AM

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Answer 1

cyberzac

Level 1

4 points

Sep 10, 2011 12:13 PM in response to The Serial

I've got the same problem:

Software update yields log entries like:

2011-09-10 21:11:16,861 com.apple.SecurityServer: Failed to authorize right 'system.install.app-store-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/in stalld' [731] for authorization created by '/System/Library/CoreServices/Software Update.app' [727]

2011-09-10 21:11:16,861 com.apple.SecurityServer: Failed to authorize right 'system.install.software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/in stalld' [731] for authorization created by '/System/Library/CoreServices/Software Update.app' [727]

2011-09-10 21:11:17,062 Software Update: SoftwareUpdate Scan: Error Domain=NSURLErrorDomain Code=-1003 "En server med det angivna värdnamnet hittades inte." UserInfo=0x7fa389d85980 {NSUnderlyingError=0x7fa389d87c90 "En server med det angivna värdnamnet hittades inte.", NSErrorFailingURLStringKey=http://swscan.apple.com/content/catalogs/others/index-lion-snowleopard-leopard.m erged-1.sucatalog, NSErrorFailingURLKey=http://swscan.apple.com/content/catalogs/others/index-lion-snowleopard-leopard.m erged-1.sucatalog, NSLocalizedDescription=En server med det angivna värdnamnet hittades inte.}

2011-09-10 21:11:17,000 kernel: 2.4.0 m69d3947c

2011-09-10 21:11:17,000 kernel: 2.4.0 f7499348

2011-09-10 21:11:17,000 kernel: 2.4.0 m639defac 727 ->Software Update<-

2011-09-10 21:11:17,000 kernel: 2.4.0 m1958bd17

2011-09-10 21:11:17,000 kernel: 2.4.0 m69d3947c

2011-09-10 21:11:17,000 kernel: 2.4.0 f7499348

2011-09-10 21:11:17,000 kernel: 2.4.0 m639defac 727 ->Software Update<-

2011-09-10 21:11:17,000 kernel: 2.4.0 m1958bd17

And app store:

2011-09-10 21:12:30,000 kernel: 2.4.0 m69d3947c

2011-09-10 21:12:30,000 kernel: 2.4.0 f7499348

2011-09-10 21:12:30,000 kernel: 2.4.0 m639defac 740 ->App Store<-

2011-09-10 21:12:30,000 kernel: 2.4.0 m1958bd17

2011-09-10 21:12:30,000 kernel: 2.4.0 m69d3947c

2011-09-10 21:12:30,000 kernel: 2.4.0 f7499348

2011-09-10 21:12:30,000 kernel: 2.4.0 m639defac 740 ->App Store<-

2011-09-10 21:12:30,000 kernel: 2.4.0 m1958bd17

2011-09-10 21:12:34,000 kernel: 2.4.0 m69d3947c

2011-09-10 21:12:34,000 kernel: 2.4.0 f7499348

2011-09-10 21:12:34,000 kernel: 2.4.0 m639defac 740 ->App Store<-

2011-09-10 21:12:34,000 kernel: 2.4.0 m1958bd17

I'm not a happy camper right now.

Reply

Answer 2

n3nto

Level 1

23 points

Sep 10, 2011 2:21 PM in response to The Serial

Had the same problem a few months ago so I reset my router configurations and everything was ok again...go have a look at your router just in case disconnect from electricity wait and reconnect. If that does not do the job reset the router and its configurations.

I think it might help!

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Answer 3

cyberzac

Level 1

4 points

Sep 11, 2011 12:11 PM in response to The Serial

Well, I reinstalled Lion and now it works...

I don't thionk the router had anything to do with this, since all other network activites worked.

/Martin

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Answer 4

The Serial Author

Level 1

0 points

Sep 11, 2011 1:01 PM in response to The Serial

Ok! My problem was with the Little Snitch (Firewall software).

This program has unexpectedly started to block traffic from Software updater and AppStore.

Thanks to everyone! I hope all of us with the same problem will find their own cockroach in system or in head as me 🙂

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Answer 5

Sep 13, 2011 1:04 AM in response to The Serial

Hi, I cant update, getting this error in console:

Software Update[262] Error Domain=NSURLErrorDomain Code=-1001 UserInfo=0x1006659e0 "The request timed out." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1001 UserInfo=0x100662f60 "The request timed out.")

anyone that can help?

I have tried:

- changing location in network preferences.

- deleted /librarary/Preferences/ com.apple.softwareupdate.plists

- Add the following line to your /etc/hosts file: 80.67.74.160 swcdn.apple.com

- deleted Cache in both user/Library and /Library

Problem seems to be only on one MBP > Mac OS X 10.6.8 (10K549)

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