Previous 1 2 Next 23 Replies Latest reply: Jun 4, 2013 9:10 AM by Zvepano
pedrofromaveiro Level 1 (0 points)

Hi everyone!


I updated to OSX Lion... dont know if it has something to do.. Using Outlook 2011, opening the sync services, all the panes are blank, so I cant configure it to sync the outlook calendar with ical, neither the outlook contacts with apple adress book.


Can anyone help me on this?


TKS in advance!

MacBook Pro, Mac OS X (10.7.1)
  • pedrofromaveiro Level 1 (0 points)

    Problem solved...


    if it matters to anyone:


    In Finder, press the option key, then GO (upper menu) - LIBRARY - PREFERENCES


    Then find and delete this file:





    Exit and go to outlook sync services again... it should work now!

  • Jasmid Level 1 (0 points)


    Wish I had found your solution first, would have saved me hours.

  • FREDDAY Level 1 (0 points)

    Thank you, this works perfectly!

  • nichu Level 1 (0 points)

    but i can't see this file in my lion

  • HermosaJulieJo Level 1 (0 points)

    this seemed to solve a lot of sync problems with outlook. thanks!

  • pedrofromaveiro Level 1 (0 points)

    Dear Nichu!


    To the file "Library" appear you must go, on the upper menu... when you read this, it will say "safari" or whatever browser you are using.


    So click on the desktop, somewhere so it will apear "FINDER"... then.. to your right you will read " FILE EDIT VIEW GO WINDOW HELP"...


    with the pointer click on the "GO" and stay there... then, and at the same time... press on the keyboard option key (the ones that say on the top "alt")... as long as you press this key.... you will see the "LIBRARY" apear!...


    then... follow the instructions above!


    good luck!


    Meanwhile, I downgraded to leopard again... the Mac was getting to slow... reminded me windows..


    Now its great again!... but just not so nice... :-) and "ipad'ed"

  • nichu Level 1 (0 points)

    Yes, it worked. Thank you.

  • NatalieBark Level 1 (0 points)

    Guys, I did exactly as described here, deleted the file, checked boxes in Sync Services again and nothing happened. Made several tests creating new contacts in Outlook - they do not appear in Address Book...

  • NatalieBark Level 1 (0 points)

    It is very strange: my calendar, notes and other staff did sync and also when I connected Iphone through Itunes it did take new contact from outlook, however, still no new contacts appear in the Mac address book... Please help!

  • vinsup Level 1 (5 points)

    Thanks guys, I tried deleting the suggested file, but the address book still refuses to sync. Tried it 2-3 times. Any idea.


    I have tried moving the contacts from the Address Book via dragging them to a folder and then further dragging them in to Outlook, but the thing is that the contacts are all 'cards' and all emails originating from the email ids from these cards are different in color. Have no idea how to solve this problem.

  • Maddy1204 Level 1 (0 points)

    Just tried it and it worked....thank you guys

  • NatalieBark Level 1 (0 points)

    I did all described here and I also contacted Microsoft help. And yes, it helps to sync deleting this files and also restarting sync services in Mac itself. But it syns only once and then it stops working with Outlook again. Microsoft support explained that this is because the Apple protocols are not yet supported. More detailes here And they also said that in Service pack 2 which should come in new year it probably will be solved.

  • insight1 Level 1 (0 points)

    I have Outlook 2011 + Lion.  I followed your advise above.  The only contacts in my address book are 5 that I have put in since installing Outlook 1 week ago.   I have 366 contacts in Outlook.


    I then went to another solution, followed 1st suggested solution (1-4) and it didn't work.  I then typed the line in terminal.  Now my sync image in top bar, when clicked, states "no devices syncing".


    I'm LOST!  Do I have to call Apple and spend hours on phone?

    1. Hold the Option key on your keyboard, then click the Sync menu in the menu bar:  Sync menu icon      
      if you see the Sync menu but you are unable to open it, skip to step 8.
    2. Choose Reset Sync Services.
    3. Click Reset Sync History.
    4. Test for the original issue. If the issue persists, or if you are unable to open the Sync menu, follow these steps:
    5. In the Finder, choose Utilities from the Go menu.
    6. Open Terminal.
    7. In the Terminal window, type or paste the following command on a single line:    
        /System/Library/Frameworks/SyncServices.framework/Versions/A/Resources/resetsyn full

    8. Press Return.
    9. When the operation is complete, quit Terminal.


  • Simmonsakustik Level 1 (0 points)

    SyncServices (iPhone-iCal) and Outlook-iCal sync work again after removing multiple calendar events


    I have had increasing problems for some time with Sync Services (iPhone to iCal) and Outlook to iCal, which were both getting slower and even incomplete (posts were missing or not updated). The Sync Services process would sometimes use almost the entire processor capacity, making the whole computer slowing down and the fan working really hard to cool down the processor. Adding a cooling fan tablet underneath solved the heat problem, but not the underlying problem :-)


    I went through all steps recommended in this Apple KB article ( and things became slightly better after reset etcetera, but were still not satisfactory.


    I then searched and found more than 25 000 calendar event instances (in the time frame 2005-2008). Most of these were repeated between 5-10 times, but a few occured 100:s times and two events even 1300 times! After removing all of these multiple instances (which took me about 5 hours using the search-and-delete function), the machine is quicker than ever before and the syncing functions work quickly and accurately in both directions, from iPhone to iCal and from iCal to MS Outlook or the other way around. I also used the Replace all content on iPhone with iCal when I syncronized the iPhone to avoid everything to be copied back again. One particular problem was all calendar appointments, that forces updates to be mailed to all invited parties when I deleted the event - I just turned the machine into offline mode and removed all outbox content of the Outlook mail services before turning it on-line again.


    I can imagine this multiple instances problem stems from disorder in the sync registry, such that the same event is taken for a new one and copied back and forth. Particularly the repeated events as birthdays etc took a lot to get rid of. I now recall Sync Services has prompted me, after resetting the sync history, to resolve mismatchs between MS Outlook and iCal (I was asked to tell which posts should be kept), but there was no difference between these posts.


    This problem could be resolved by a new function that stops the same event to occur more than once on the same day, or even simpler, just add a PURGE function to iCal and Outlook that allows all events older than xx days to be removed entirely (possibly first reminding the user to write the calendar content to a PDF-file in case one wants to trace back in time). The same would then hold in the Sync Services, give the user the option to avoid syncing of old objects. For some reason, I doubt the option given in iTunes to avoid old objects did work accurately in my case but I am not sure.


    It would be interesting to get comments from Apple as well as the MS Outlook team on this issue, because it took me quite some time to find out and I found only one hint in a forum that pointed on the multiple calendar event problem. It could be pointed out clearer I think.

Previous 1 2 Next