10 Replies Latest reply: May 15, 2012 5:41 PM by cswift22
Larry23 Level 1 (0 points)

My iPhone 4 lock/home button is stuck and I'm out of warranty. How much will it cost to fix the button cause I have no other problems. Or will they cover it because people were saying it's a defect?


iPhone 4, iOS 4.3.3
  • Macaby Level 3 (910 points)

    Ask them, but I'm guessing out of warrranty and out of luck.

  • Larry23 Level 1 (0 points)

    That's really beat. I've had every iPhone and I never had a problem with any of them. I've had my phone since it came out and it's in great condition. Hopefully ill just have to pay a couple of bucks cause I'm not paying 200 for a button

  • diesel vdub Level 7 (21,995 points)

    Apple does not fix iDevices, they will replace batteries, but that is basically it.

    All other hardware issues are device replacements.  As you are out of warranty, that would be an Out of Warranty exchange for $199 in the US.

  • Larry23 Level 1 (0 points)

    That's pretty stupid, 200 for a button. I guess I'll just wait it out till iPhone 5

  • gdgmacguy Level 7 (20,535 points)

    Since your phone is out of warranty anyway, why not just try and find an iPhone repair shop in your area.  I'm sure it will cost you less than 199.00.

  • NicJD1111 Level 1 (0 points)

    I have the same problem happening right now with my 4. Any chance you went to the store and got it replaced for free because of defect?

  • mtbouchard1972 Level 1 (0 points)

    I just had the same problem - top button gets stuck.

     

    I went to Genius Bar here in San Francisco, but since its out of warranty, they wanted $200 to get a new phone. At leastits less than the $400 the original iPhone I have cost (and still works).

     

    Well, since that *****, I told them no. $200 just to fix a button that was poorly designed and the phone is designed so that I cant open it up easily?

  • cswift22 Level 1 (0 points)

    Ok, so I'm having the same problem with my phone. I did the genius bar thing today, and they told me the same thing. However, since this hadn't been posted on here yet, I'll go ahead and add it. My genius guy figured out that if you use the accessibility option (settings>general>accessibility>assistive touch>on) you'll get a touch button that will appear on your screen at all times. Slightly annoying, but you can move it around so it's out of your way. It has several commands, if you tap it, and then hit "device" there's a "lock screen" option. This also works to shut the phone off by pressing and holding. However, to turn your phone back on, you'll have to plug it in. Hope this helps someone!

  • mtbouchard1972 Level 1 (0 points)

    I was able to pay someone to replace the button completely for much less than what Apple wanted.

     

    Here's a link to the place I had it done:

     

          http://www.yelp.com/biz/fix-my-phone-sf-san-francisco

     

    I can understand why Apple has a 1 year warranty, but I believe a busted power button constitutes a design flaw and thus is defective (much like the iBook logic board from 2003 we had to sue them over).

     

    ( http://www.apple.com/au/support/ibook/faq/ )

     

    If Apple wasnt the biggest and most profitable company in the world, and instead the nice little apple I used to know, I'd have more sympathy.

     

    -Matt Bouchard

    San francisco

  • cswift22 Level 1 (0 points)

    Thanks! Good idea. Found a place here in STL that wanted $60 (http://www.stlouiscellphonerepair.com/) and I will most likely be doing that. I agree.... not doing any device repair is a total scam. And although I love their products, I find this to be a really annoying detail of the company.