6 Replies Latest reply: Sep 8, 2011 12:08 PM by Lawrence Finch
dave190 Level 1 (0 points)

I am on a site trying to speed up the Synch with my iphone and itunes.

I am being told to go to  - open the settings in iTunes, go to devices and find the list “Devices backups”. Match the date of the last backup and the date of the folder - the thing is I cannot find settings, devices so my euqest for a solution stops there.

 

Please can anyone help me.

 

Thank you


iPhone 3G, Windows Vista
  • Ingo2711 Level 7 (22,485 points)

    For Windows it is iTunes/Edit/Preferences/Devices

  • dave190 Level 1 (0 points)

    Thank you.

     

    I do not have "Devices" when I go through.

    Everything yes.

     

    Please advise,

     

    Thank you

  • Lawrence Finch Level 7 (34,951 points)

    The Preferences tab choices should be:

     

    General

    Playback

    Sharing

    Store

    Parental

    Devices

    Advanced

     

    If you don't see all of these there's something very wrong with your iTunes installation. I would remove it and reinstall it.

  • Carolyn Samit Level 10 (103,360 points)
    I am on a site trying to speed up the Synch with my iphone and itunes.

    It's most likely the site not iTunes causing the problem.

     

    The sync process will only go as fast as your internet connection provides.

     

    You may need to upgrade your internet service. Contact your ISP.

  • dave190 Level 1 (0 points)

    My sincere apologies I do have deivces option there, silly me.

    I do not have Devices back up though.

    I have delete backup that's all?

     

    All helpis greatly appreciated.

     

    Thank you

  • Lawrence Finch Level 7 (34,951 points)

    If you don't seen any backups listed on the Devices page you probably have a partially corrupt backup. You need to delete the backup directory from your computer. For Vista this folder is located at:

     

    C:\Users\USERNAME\AppData\Roaming\AppleComputer\MobileSync\Backup

     

    Substitute your Windows log in name for USERNAME.