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Safari Malware?

1385 Views 14 Replies Latest reply: Sep 8, 2011 6:44 PM by paulfromnorton RSS
paulfromnorton Calculating status...
Currently Being Moderated
Sep 8, 2011 10:47 AM

We have had the Ipad2 for a couple of weeks and today my wife was using Safari to go to Verizon wireless website when it was hijacked to go to  It pops up saying congratulations you are NY winner for September 8th click "Ok" to select prize.  We have not clicked ok.  But we cannot get rid of this and cannot use Safari.  I went into settings for Safari and cleared history, cache etc.  Turned the Ipad off and back on with no luck.  Would like to avoid a reset.  I thought this was not supposed to happen with Apple products?  Any help greatly appreciated.

iPad 2, iOS 4.3.3
  • lllaass Level 10 Level 10 (135,425 points)
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    Sep 8, 2011 11:07 AM (in response to paulfromnorton)

    Sounds like the website and not your iPad was hijacked.

  • Julian Wright Level 7 Level 7 (34,835 points)
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    Sep 8, 2011 11:13 AM (in response to paulfromnorton)

    Apple products can visit websites with simple pop-over adverts just the same as any other web browsing product can.


    Force the browser to close by following the instructions here and continue using it as normal.


    Not every unexpected occurance on an electronic device is malware. Windows users seem predisposed to always think this though...

  • lllaass Level 10 Level 10 (135,425 points)
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    Sep 8, 2011 11:17 AM (in response to paulfromnorton)

    I would try a reset.  Nothing will be lost.

    Reset iPad:  Press and hold the On/Off Sleep/Wake button and the Home

    button at the same time for at least ten seconds, until the Apple logo appears.

  • Chris CA Level 9 Level 9 (73,410 points)
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    Sep 8, 2011 11:22 AM (in response to paulfromnorton)

    Close Safari.

    Tap Home once to get to the Home screen.

    Double tap Home to view the Recents list at bottom.

    Tap and hold any icon until they wiggle then tap the MiunMinus sign at top left of Safari.

    Tap Home again then tap Safari to launch it.

  • Johnathan Burger Level 6 Level 6 (14,455 points)
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    Sep 8, 2011 12:05 PM (in response to paulfromnorton)

    After you have completely closed safari-go to settings, clear the cache and cookies.

  • rbrylawski Level 6 Level 6 (10,785 points)
    Currently Being Moderated
    Sep 8, 2011 6:43 PM (in response to paulfromnorton)

    You could try restoring your iPad from a backup (assuming you have been backing up your iPad). 


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