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itunes store won't load

Itunes store will not load completly I have a good connection but store will not load

Posted on Sep 8, 2011 1:35 PM

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37 replies

Sep 8, 2011 1:39 PM in response to holliefromorem

Presuming you're running iTunes 10.x, or at least iTunes 9.2,1, problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:


iTunes for Windows: iTunes Store Connection Troubleshooting


iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls


iTunes for Windows could not establish a secure connection to the iTunes Store


iTunes for Windows: Possible iTunes Store Errors


for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.


Hope this helps.

Oct 28, 2011 6:34 PM in response to holliefromorem

I had the same problem. And firewall is not the cause of it. What you need to do is :

> start menu

> accessories,
> right click on the command prompt icon and choose "run as administrator".


Once it opens, type in the following command...


netsh winsock reset


hit enter


You should get a message that the winsock reset successful and you will need to reboot your computer.


Reboot and when I reloaded itunes the store loaded fine.


It worked for me. I have windows vista.

Nov 21, 2011 12:25 PM in response to holliefromorem

The "Winsock update" didn't work for me either. I've ran all the diagnostic checks on itunes and all checks come out as passed. When I go to update, it makes it as far as backing up, (backing up to computer, not I Cloud) and it freezes. (See screen shot)User uploaded fileThis is only slightly better than this one. Both taken AFTER reinstalling and running the "Winsock update".User uploaded fileThis is effing annoying to say the least !!! Any suggestions ? It seems that as soon as Itunes is launched, my computers performance goes to crap. Task manager shows that as soon as Itunes is launched, memory usage goes up to 100%. I can view the apps update, and that shows up fine. However, I can't get to the store at all on my computer. My iphone connects just fine though.

Dec 6, 2011 2:52 PM in response to holliefromorem

I can do the winsock reset and the iTunes Store works, but it fouls up the content filtering application on my PC, Safe Eyes. This is the response I got from their tech support when I inquired:

We have identified areas of conflict between Apple's latest version of iTunes, and third party content filters and security applications, including SafeEyes. Currently, our development team is researching and testing the best ways to resolve these conflicts. At the moment, there is no time-line available as to when a patch will be available, but we do expect it to be soon. I apologize for the inconvenience and for your patience.

itunes store won't load

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