1 2 Previous Next 18 Replies Latest reply: Sep 9, 2011 3:08 AM by chantal-from-belgian-gardens
chantal-from-belgian-gardens Level 1 Level 1 (0 points)

i just bought a macbook pro i7 (lion). put in a password at the start, deided i was the only person who was going to use the macbook, removed the password by simply deleting it in system (?). now my laptop refuses any password when i switch it on. the one i put in at first does not work, no password at all dos not work. the suggstion given is "you can use <apple ID to get your password". the problem is i did not register my laptop with apple before removing my password, i was so eager to play with it. i also bought the apple care pack, and have not even opened the pack yet. i talked to an expert, who said i should re-install the system over the internet, which i did, but there was no difference in the end: same window with my name and the password box, that does not accept anything. who can help? (i am using another laptop to ask this question)

chantal-from-belgian-gardens


MacBook Pro, lion
  • 1. Re: password on macbook pro lion
    K T Level 7 Level 7 (23,700 points)

    If there is an Apple Store nearby, you may want to walk it into that shop and ask for assistance there...they will be happy to help with all your questions and I suspect you'll have more by then

  • 2. Re: password on macbook pro lion
    Soulblighter Level 1 Level 1 (40 points)

    I am curious as to how did you remove the password by "simply deleting it in system"? From my understanding, to remove a password from the user account, you will need to navigate to System Preference, Users & Groups, select to change password, followed by entering your old password and leaving the New Password fields empty.

     

    Anyway, to recover, you can try to boot into the recovery partition, select Terminal from the Utilities menu, and enter "resetpassword" at the command line. A new window pops up allowing you to reset the account by changing its current password.

  • 3. Re: password on macbook pro lion
    chantal-from-belgian-gardens Level 1 Level 1 (0 points)

    this is exactly what i did! it seemed simple at the time (ie yesterday)

     

    how do i "boot into the recovery partition"

    please

     

  • 4. Re: password on macbook pro lion
    chantal-from-belgian-gardens Level 1 Level 1 (0 points)

    i did (go to an apple store etc)

    they said they cannot help yet as the system is so new

    haha

     

  • 5. Re: password on macbook pro lion
    chantal-from-belgian-gardens Level 1 Level 1 (0 points)

    this is exactly what i did! it seemed simple at the time (ie yesterday)

     

    how do i "boot into the recovery partition"

    please

     

  • 6. Re: password on macbook pro lion
    Soulblighter Level 1 Level 1 (40 points)

    When rebooting or with the system switched off, turn on the laptop, the black screen will change to a white/grey screen  (can't remember) before the Apple logo appears, press and hold the lower left Option key, Select the Recovery HD partition and boot up from there.

  • 7. Re: password on macbook pro lion
    Shinigami. Level 1 Level 1 (0 points)

    If it came with a DVD put in the DVD and hold C to boot into it. Once in the installer menu just simply use the password reset utility to reset your password.

     

    If it didn't come with DVDs then you'll have to use the recovery partition as soulblighter described. Hopefully the utility is in there, but that REALLY seems insecure if it is.

     

    "Oh you forgot your password! No problem! With the recovery partition we can just boot into it and click 'reset password'!"

     

    Yeah.. That's secure.

  • 8. Re: password on macbook pro lion
    Soulblighter Level 1 Level 1 (40 points)

    That is why, there is also a utiliy for you to set a firmware password to prevent unauthorised access. I believe in Linux, you are also able to boot into Single User Mode to recover or reset the root password as well. At the end of the day, both physical security, educating the users, and taking every precaution to secure a system is necessary to minimise the risk but not totally eliminate it. 

  • 9. Re: password on macbook pro lion
    chantal-from-belgian-gardens Level 1 Level 1 (0 points)

    there are only four options when i do that

    - restore from time machine

    - reinstall mac OS X (i already used that, no difference in the end)

    - get heklp online

    - disk utility

    if i select "disk utility" there is a list on the left with two boxes

    - 500.11 GB Hitachi etc

    underneath "macintosh HD"

    underneath "superdrive"

    - second box = disk1

    underneath "mac os x base system

     

    so i am lost again. i am supposed to select a disk, volume or image

    nothing seems to be what you suggest

     

     

  • 10. Re: password on macbook pro lion
    chantal-from-belgian-gardens Level 1 Level 1 (0 points)

    it didn't. no cd or dvd

     

    i am doing what Soulblighter suggests. here is what i get:

     

    there are only four options when i do that

    - restore from time machine

    - reinstall mac OS X (i already used that, no difference in the end)

    - get heklp online

    - disk utility

    if i select "disk utility" there is a list on the left with two boxes

    - 500.11 GB Hitachi etc

    underneath "macintosh HD"

    underneath "superdrive"

    - second box = disk1

    underneath "mac os x base system

     

    so i am lost again. i am supposed to select a disk, volume or image

    nothing seems to be what you suggest

     

     

  • 11. Re: password on macbook pro lion
    chantal-from-belgian-gardens Level 1 Level 1 (0 points)

    too complicated for me.

    i just want my laptop to work neatly.

    i suppose i shouldn't have put in a password in the first place.

    but then ...

  • 12. Re: password on macbook pro lion
    Soulblighter Level 1 Level 1 (40 points)

    From the menu, select Terminal from the Utilities menu, a new windows will appear waiting for user input. Enter "resetpassword" at the command line. Another new window pops up allowing you to reset the account by changing its current password.

  • 13. Re: password on macbook pro lion
    chantal-from-belgian-gardens Level 1 Level 1 (0 points)

    there is no "terminal"

    there is not even a "utilities menu", just only "disk utility" (option # 4, as mentioned previously)

    in "disk utilities" there is the column on the left (the 2 elements i mentioned), and the menu bar on top (verify---burn etc)

     

    does not look too good

  • 14. Re: password on macbook pro lion
    Shinigami. Level 1 Level 1 (0 points)

    Call Apple. I was going to say re-format it but looks like you already did.. See this is why I think the whole digital distribution and no DVD thing *****. I like a lot of Apples' ideas and such, but I am probably too old school to like that whole digital thing.. The first thing I did was burn my own Lion restore DVD.

1 2 Previous Next