Hi,
I lost my OS X 10.6 DVD (family pack) the day after I purchased it, and as such, I'm kind of wondering what I can do about this. Essentially, I have the box and everything that came in it except the DVD. Is it possible for me to get a replacement through Apple, or will I need to go out and purchase a new one?
Thanks in advance.
Mac OSX Snow Leopard 10.6-OTHER, Mac OS X (10.6.3)
Hi,
Unfornately, it isn't possible to get a replacement disk from Apple. You'll need to buy OS X Lion from the Mac App Store.
If you have a problem with your computer and you need to restore its contents to its defaults, you'll probably need to bring it to an Apple Store or another Mac store.
Hope I helped you,
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Call Apple's Customer Support. They can often arrange for the replacement of original disks; there'll probably be a nominal cost involved. You'll probably need to have your Mac's model and serial number available; if you happen to have the original order number available for the Family Pack, that would help.
You should call Apple and explain the situation. They may be willing/able to help.
If they cannot help you, then you can find 10.6 disks from various resellers. Amazon has some 10.6 DVD family packs offered for sale for under $100 also.
I bought a second hand very cheap 2009 MBP no OSX and used a 10.6 family pack they said that they did not have any original disks but some years after I called again and they said i could order OSX 10.5 I was surprised ,i thought it was sold with 10.6 because I have almost same year MBP that came with 10.6 I got in January 2010 but it is mid 2009.
You can purchase the single license DVD from Apple for $20. The disks between that item and the family pack are identical. The family pack box and its license is what entitles you to installing it on five Macs.
Lost OS X DVD, Replacements?
