12 Replies Latest reply: Feb 7, 2012 12:48 PM by The hatter
Ahmedoz Level 1 Level 1 (0 points)

I've installed Windows 7 on my new Macbook Air which I purchased last week. I had no problem installing windows, but after starting up windows, I realised I needed the drivers, so I came back to Mac and ran the boot camp assistant and chose to download the Windows support software. I've been doing this for the past 2 hours now and whenever I download, it stops after a short while and doesn't make any progress. How big is this file exactly? Is there anywhere else I can download it from, because I can't use Windows without these drivers. Even the right click button isn't recognised with the Mac mouse.

Thanks


MacBook Air, Mac OS X (10.7.1)
  • Paul_S Level 1 Level 1 (0 points)

    Nothing to offer as help...  other than to say it just took me about 3 hours with several restarts to get the Windows support files to download.   It finally 'took' after restarting the Bootcamp process five or six times.

  • kane81 Level 1 Level 1 (0 points)

    Same problem - did all updated on my   Macboor Air 11" with Lion OSX

     

    Boot Camp Assistant 4.0.1 (429)

     

    'Downloading  Windows support software' is very very slow / hanged? left it for 5 hours and the bar is not moving.

     

     

    I install windows without the support software. After installing Windows tried downloading BootCamp 3.3 for Windows, but tells me it is not required - I still need the Windows Drivers for my air..... wish if there were an offline version to download! Guess I will wait again like paul...

  • kane81 Level 1 Level 1 (0 points)

    Ok finsihed - it took 4 hours to download 673MB of windows support files!!!!!!

     

    Very slow and it is not my connection either!

  • vaibhav101help Level 1 Level 1 (0 points)

    I have the same problem!!! is there any solution to this..

  • Csound1 Level 8 Level 8 (44,775 points)

    vaibhav101help wrote:

     

    I have the same problem!!! is there any solution to this..

    Patience

  • kane81 Level 1 Level 1 (0 points)

    Unfortunatly the only solution is to wait... :/

  • immo_from_here Level 1 Level 1 (0 points)

    Hi -

     

    Since almost a day, I'm trying to download the Windows Support files to get Bootcamp installed.

    It always fails after a while, telling me that the software is not available on the Software Update Server. I'm stuck here, since it won't let me proceed to partion my harddrive.

     

    Mac OS X 10.7.2

    Bootcamp 4.0.1

     

    Anyone any idea?

  • Csound1 Level 8 Level 8 (44,775 points)

    immo_from_here wrote:

     

    Hi -

     

    Since almost a day, I'm trying to download the Windows Support files to get Bootcamp installed.

    It always fails after a while, telling me that the software is not available on the Software Update Server. I'm stuck here, since it won't let me proceed to partion my harddrive.

     

    Mac OS X 10.7.2

    Bootcamp 4.0.1

     

    Anyone any idea?

    As I stated earlier, it works but you will need to keep trying, there is not an alternative source, millions of people have or are downloading the software so with patience you'll get yours.

  • immo_from_here Level 1 Level 1 (0 points)

    Hi -

     

    I think my situation might be different. It is not slow, but aborts.

     

    I checked the install.log and discover this information just before I get the message, that the software is not available on the update server,

     

    Oct 28 18:20:21 icapple diskmanagementd[481]: DM <-T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: retErr=-69842 outInfoDict=(null)

    Oct 28 18:20:21 icapple Software Update[491]: recoverySystemVersion: could not get recovery version information for mount point /: Das Medium konnte nicht aktiviert werden. (-69842)

    Oct 28 18:20:21 icapple Software Update[491]: Package Authoring: error running volume-check script: TypeError: 'null' is not an object (evaluating 'my.target.recoverySystemVersion.ProductBuildVersion') at x-distribution:///installer-gui-script%5B1%5D/volume-check%5B1%5D/@script

     

    Any idea?

  • vaibhav101help Level 1 Level 1 (0 points)

    Actually I got my bootcamp support software downloaded after installing windows and it works fine....

  • Jake William Level 1 Level 1 (0 points)

    Same problem here. I've restarted the process several times due to mistakenly thinking it had stalled (had to discover online that it is in fact ridiculously slow as it gives no indication of the speed it is downloading). Then I got half way after a couple hours but it announced there was no more room in my USB stick - apparently my fault that it doesn't give me any idea what size the download is going to be. In the middle of another attempt right now... at 20% and apparently this is going to be approx. 700mb download (maybe??). Normally this would mean I should have about 3 minutes to wait. This will instead take a few hours (maybe???). Well done Apple. **** you for wasting an entire Sunday of my time.

  • Scorse Level 1 Level 1 (0 points)

    Can anyone put the files somewhere tht others could download them. If I had them I would host them. As Apple told me to use 3.3 and my Mac Pro tell me in Windows 7 I do not need it.

     

    HELP!!!

  • The hatter Level 9 Level 9 (60,880 points)

    you need 3.0 first in order to upgrade to 3.3, and Windows 7 does need 3.1 or later, or Lion and 4.01.

     

    "tacking on" to a months old thread with just brief message doesn't help you or us or your Mac Pro workstation.