Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot download windows support

I've installed Windows 7 on my new Macbook Air which I purchased last week. I had no problem installing windows, but after starting up windows, I realised I needed the drivers, so I came back to Mac and ran the boot camp assistant and chose to download the Windows support software. I've been doing this for the past 2 hours now and whenever I download, it stops after a short while and doesn't make any progress. How big is this file exactly? Is there anywhere else I can download it from, because I can't use Windows without these drivers. Even the right click button isn't recognised with the Mac mouse.

Thanks

MacBook Air, Mac OS X (10.7.1)

Posted on Sep 10, 2011 12:34 PM

Reply
13 replies

Sep 12, 2011 6:27 PM in response to Ahmedoz

Same problem - did all updated on my Macboor Air 11" with Lion OSX


Boot Camp Assistant 4.0.1 (429)


'Downloading Windows support software' is very very slow / hanged? left it for 5 hours and the bar is not moving.



I install windows without the support software. After installing Windows tried downloading BootCamp 3.3 for Windows, but tells me it is not required - I still need the Windows Drivers for my air..... wish if there were an offline version to download! Guess I will wait again like paul...

Oct 27, 2011 12:01 PM in response to immo_from_here

immo_from_here wrote:


Hi -


Since almost a day, I'm trying to download the Windows Support files to get Bootcamp installed.

It always fails after a while, telling me that the software is not available on the Software Update Server. I'm stuck here, since it won't let me proceed to partion my harddrive.


Mac OS X 10.7.2

Bootcamp 4.0.1


Anyone any idea?

As I stated earlier, it works but you will need to keep trying, there is not an alternative source, millions of people have or are downloading the software so with patience you'll get yours.

Oct 28, 2011 9:27 AM in response to Csound1

Hi -


I think my situation might be different. It is not slow, but aborts.


I checked the install.log and discover this information just before I get the message, that the software is not available on the update server,


Oct 28 18:20:21 icapple diskmanagementd[481]: DM <-T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: retErr=-69842 outInfoDict=(null)

Oct 28 18:20:21 icapple Software Update[491]: recoverySystemVersion: could not get recovery version information for mount point /: Das Medium konnte nicht aktiviert werden. (-69842)

Oct 28 18:20:21 icapple Software Update[491]: Package Authoring: error running volume-check script: TypeError: 'null' is not an object (evaluating 'my.target.recoverySystemVersion.ProductBuildVersion') at x-distribution:///installer-gui-script%5B1%5D/volume-check%5B1%5D/@script


Any idea?

Oct 30, 2011 10:43 AM in response to Ahmedoz

Same problem here. I've restarted the process several times due to mistakenly thinking it had stalled (had to discover online that it is in fact ridiculously slow as it gives no indication of the speed it is downloading). Then I got half way after a couple hours but it announced there was no more room in my USB stick - apparently my fault that it doesn't give me any idea what size the download is going to be. In the middle of another attempt right now... at 20% and apparently this is going to be approx. 700mb download (maybe??). Normally this would mean I should have about 3 minutes to wait. This will instead take a few hours (maybe???). Well done Apple. **** you for wasting an entire Sunday of my time.

Cannot download windows support

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.