Macbook unable to format new hard drive

Hello, I recently installed a new Western Digital 750 GB 2.5" SATA hard drive to my macbook. The last hard drive went completely dead so we have to install mac osx all over again. Unfortunately, when i try to partion the disk it does not allow me to.


Here are the steps i took:

1. Held down C while starting up.

2. went to disk utility

3. tried to partion the hard drive (error message input/output error)

4. tried to erase (same error)


Also, it sees the new hard drive and for some reason it says it is 5.5 TB but the hard drive is only 750 GB.


If anyone is able to help it would be much appreciated. Thanks!

Posted on Sep 12, 2011 1:06 PM

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77 replies

Sep 12, 2011 4:48 PM in response to DBizBender

Put the 750 GB hdd on the Macbook Pro. MAKE SURE you format the hdd before using Time Machine: remember is a new hdd that as never been used before.


Has for the 250 GB: just put it in the Macbook. If it doesn't require a format, then it shoul work. BUT, make sure you run the "Disk Utulity" first! That way, Mac will check if everything is in order, before you boot from the hdd.

Sep 12, 2011 5:12 PM in response to JMPC

I guess I follow the instructions you gave to my son previously:

Here's what you should do:

1. Start upyou're MAC;

2. Insert the OS Installation DVD;

3. Press "C" key;

4. Once you access you're installation DVD, access the menu on the top of the screen;

5. Select "Disk Utility" (this option will open a new window and the HD should be recognizable).

6. Click on the new drive (normally the first name that appears on the left menu of that window);

7. Select the number of partitions you would like to create;

8. Select MAC OS X Extended Journaled;

9. In "Options", slect the option "GUID";

10. Start the format process!

11. Once the format ends, close "Disk Utility", and when the OS install window appears, clique "next", you're disk will be detected, and then jut follow the rest of the process of installation.



Would I attach the external hard drive? Can you please provide specifics? I've been using at mac since 1982 but I was working as a scientist who took the computers to be fixed to the computer lab. As a stay at home mom, I've really learned a lot, just not much info on internal hard drives. Thanks.

Sep 13, 2011 4:49 AM in response to DBizBender

Hi there.

I'm so sorry for such a late post. It was almost 2 A.M. yesterday, and I have to wake up yearly to go to school/work. Hoppefully, I'll be of any help.

I'll explain in detail what you must do (it may seem difficult, but it's actually much easy to do everything on a MAC... Windows are a great pain!):


1. Yes. You can use an external hard drive. I assume that you're talking about an external DVD hdd... Let's assume I'm right. Connect it, then put the Install DVD inside. Once you turn on you're computer, click "C" key, so that you may boot from the Install DVD;


OR


If you're talking about an external hdd with the OS installed, then boot from it, insert the Install DVD on you're MAC drive and restart. Then boot from the Mac, using, once again "C" key;


2. If the hdd you installed as the OS installed, you don't need to format it. Just run "Disk Utility", so that the hardware may detect the hdd. If everything's ok, then restart you're Mac, and let it boot from your "new" 250 Gb hdd;


3. When you install the 750 GB hdd on you're Macbook Pro, you must do the same thing I told on "1.";


4. Then, open "Disk Utility".

5. Click on the new drive (the name will appear on the top/left side of "Disk Utility" window); on the right, select the number of partitions you whant to create; select "Mac OS X Extended Journaled", that will allow you're drive to contain an operating System; and in "Options", select "GUID", that will allow you're Mac to contain software and documentation of any kind. Then you're ready to start.


The first thing "Disk Utility" will do is: erase the hdd. A few minutes later (probably about 30-45 minutes, but it may take more) when is finished, just close "Disk Utility" and install de OS (since it's that hdd first time, it will take about 35-60 minutos... may be more... maybe less).

Once it finishis, restart you're Mac a let it boot by itself. The first time you'll notice will take 2-5 minutes! It perfectly normal, because it's a new hdd. The second time you do that, it will take de usuall amout of time (mine takes about 30 seconds).


Then just go and install iLife and other software you may need.


I know it's a long explanation, but sometimes it's difficult to explain this things over the internet (I'm portuguese, so I also have to make sure I use the right words in english 🙂).

Hope this helped. If you have any more questions feel free to send me an reply.

I'm sure you do a great job!

Good luck.


Kind regards.

Sep 20, 2011 4:37 AM in response to JMPC

Well, today is the day I'm going to put the new hdd into my Macbook Pro. I have backed up my hdd using time machine. I have repaired disk permissions with disk utilities. I believe I bought the macbook pro with 10.5 so I will also have to install 10.6.

When time machine backs up your computer, will it also include applications? You ask if an OS system is on the external hdd, will time machine do that?

I'm nervous Nelly about doing this.

Previous Post: Do I install 10.5 and then 10.6? Will time machine put my applications on?

The first thing "Disk Utility" will do is: erase the hdd. A few minutes later (probably about 30-45 minutes, but it may take more) when is finished, just close "Disk Utility" and install de OS (since it's that hdd first time, it will take about 35-60 minutos... may be more... maybe less).

Once it finishis, restart you're Mac a let it boot by itself. The first time you'll notice will take 2-5 minutes! It perfectly normal, because it's a new hdd. The second time you do that, it will take de usuall amout of time (mine takes about 30 seconds).


Then just go and install iLife and other software you may need.


From apple website: Is this the way I restore my system from my external hdd?

Mac OS X 10.5 Help


User uploaded file


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Recovering your entire system



If you’ve used Time Machine to back up your computer, you can recover your system’s contents if your system or startup disk becomes damaged.





To recover your entire system:

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Connect your Time Machine backup disk to your computer.

If you’re restoring your system because of a problem with your startup disk, make sure the disk has been repaired or replaced.

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Insert your Mac OS X Install disk, and double-click the Install Mac OS X icon

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In the Installer, choose Utilities > Restore System from Backup

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In the Restore Your System dialog, click Continue.

User uploaded file


Select your Time Machine backup volume.

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Select the Time Machine backup you want to restore

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Follow the onscreen instructions.

Thanks for your help. I'd like to know the exact steps before I remove my hdd.


Sep 20, 2011 6:37 AM in response to DBizBender

Ok!

So, here's my help in solbing you're situation!

Before I start, here's a few things you need to know:


a) You don't need to install 10.5 first! If you have a DVD with 10.6, just install that version! The 10.6 is a full bootable instllation DVD, that has everything that 10.5 has, plus the 10.6 update!


b) If you have a OS installed on your external HDD, you shoul create a partition and use it has a Time Machine backup. That way, you'll avoid mixing all you're files with anything you may have on the HDD!


If you need help explaining how to change the HDD just let me know. Tell me waht is the Macbook Pro version you have, and I'll post links to websites of professional who have it on video or simply step-by-step photos!


Now, here's what you need to do (once again, I have lot's of experience in doing this, so just pay attention to all the stuff I'm going to write, okey?)


1. Back-up all you files (personal documents, e-mail, etc. ...). If you use a Time Capsule, don't worry: it will bak up EVERYTHING on you're Mac, including the OS X!


2. If the new HDD is completely new (is it the 750 GB?), you have to format first and only then, you'll be able to install the OS X and then back it up with your Time Machine!

To format just do this:

2.1. Insert the OS X DVD you wich to install;

2.2. Once the content of the DVD loads, go to you're Apple Menu and select "Restart";

2.3. Once you select that option, press and hold! the "C" key, on you're keyboard. You're MAC will boot from the DVD;

2.4. Once you access the DVD content, first select you're languague.

2.5. On the Menu on the top of the screen, please select "Disk Utility";

2.6. Click on te icon for you're HDD;

2.7. Select "Erase";

2.8. In "Format", choose "Mac OS X Extended Journaled (the only option that will allow you to install the OS X);

2.9. Give a name to you're HDD (normally being "Macintosh HD", but you can write whatever you what);

2.10. In "Security Options", choose "Zero Out Data";

2.11. On the button next to "Security Options", choose "GUID";

2.12. Start the erasing process! It will take a few minutes (around 45 minutes, more or less).

NOTE: I'm assuming you don't wich to create a partition!


3. Once the format is done, close "Disk Utility". Then start the installation process of the OS X! Once it's over, you're MAC will restart.


4. Then whait a few moments and you'll what the 10.6 intro movie.


5. Just do the stardart stuff (you're name, the pass for you wi-fi connection, etc. ...)


6. Once you access the OS X, you may install any other utilitis the 10.6 has (like "Rosetta" and "Quick Time 7").


7. Then you may install iLife and any other software you'd like.


8. If you prefer, you may forget the Step 7, and just activate you're Time Machine back up. For that, insert you're OS X DVD.


9. Click on the Installation icon. Then, once the window opens, click on the buttom that says "Utilities";


10. Select "Restore System from Backup";


11. Then select the Time Machine volume (don't forget to have you're external HDD conected to you're Mac);


12. Follow all the intuitive instructions that you're screen will show.


VOILA!!!! You'll have everything done. Doing all of this will take an average amount of time (I think that not much more that 2/3 hours). It will be worthy!


If you have any more question feel free to contact me! Sorry for the late post, but we have a hourly spindle.


Good luck, stay calm, and remenber: anything you do won't damage you're HDD! If anything doesn't wrok is probabli a software issue!

Just shout if you need my help!


King regards!

Sep 20, 2011 12:22 PM in response to JMPC

Hello JMPC


I have installed a new hd and used my Time Machine HD to restore my system. After the installation it asks me to hit restart which I do. I hear the sound it makes and the apple logo pops up. Less than a second later I get a message telling me to restart the computer again. To hold down the power button and after it shuts off to power up again. I did his about 9-10 times and the same message pops up again


Everything seemed to have gone well. I stayed by the computer the entire time (almost 3 hours).

Sep 20, 2011 12:46 PM in response to VictorNYC

Sorry for the late response (I was having diner!).

Ok! I think it's a compatibility issue. Did you install 10.6 or 10.5?


1. Turn on your computer!

2. Hold down the "Alt" key and wait until you see what happens: what icons appear?

3. If you can's choose an hdd icon to boot from, restard your mac once again. Turn it on, and before the apple/sound happen, click and hole "Option+Comman+P+R". You're screen will flash, and then you'll see the apple/hear sound again. Let go the buttons. This will reset you're NVRAM. Usually solves this situation.


Here's a very usefull website about this kind of sitiuation. Sometimes it happent with full backups, in diferent OS X version. Here: http://web.me.com/pondini/Time_Machine/Troubleshooting.html


Post an aswer, so that I may help once again!

Sep 20, 2011 12:50 PM in response to JMPC

I forgot about one thing that is going to be very, very usefull: RUN AN APPLE HARDWARE TEST!!!!

This can tell you if you're having trouble with you're new HDD (though I still think it's a backup issue).


1. Turn you're Mac on.

2. Press and hold "D" key until a little computer appear in the middle of the screen.

3. Run a full test (it coul take about 60 minutes, though...) if the Mac finds a problem, it will fix it.


Let me know what you decide.

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Macbook unable to format new hard drive

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