Safari crashes recently on a page that I've used daily for years. Other macs in my house don't have same problem with that page. Ideas on how to fix?

Question

Safari crashes recently on a page that I've used daily for years. Other macs in my house don't have same problem with that page. Ideas on how to fix?

I've been visiting a website daily (for years) that requires a username and password. Recently, Once I enter my User/PW, it attempts to load the page and then stops. I have to close out safari and when I do it a second time it is fine. It only occurs on one of my macs as I have no problems with this website on two different macbooks and other computers. Is it a glitch or virus? How do I fix or remove? Not very tech savvy so need lots of instruction. Thanks

iMac, Mac OS X (10.6.8)

Posted on Sep 15, 2011 7:58 AM

Reply

Answer 1

Sep 15, 2011 8:07 AM in response to OUCheyenneDad

It only occurs on one of my macs

It's not a virus. The keychain may be corrupted.

Quit Safari.

Open Keychain Access /Applications/Utilities

Select Passwords on the left.

Delete the keychain for that website.

Relaunch Safari. From the menu bar click Safari / Preferences then select the Autofill tab.

Make sure User names and passwords is selected.

Now select the Security tab. Click Show Cookies. Delete all cookies associated with that site. (If you are running Safari 5.1) select the Privacy pane instead. Click Details. Type in the url for the site top right corner in the search field. Then click Remove All, Done.

Go to that site, enter your login user name and password. When prompted click Yes. That will create a new keychain for you.

Reply

Answer 2

Sep 15, 2011 5:25 PM in response to Carolyn Samit

Thanks, Carolyn. Deleting the cookies from that site did the trick.

Reply

Answer 3

Sep 15, 2011 6:06 PM in response to OUCheyenneDad

You're welcome 🙂

Reply