7 Replies Latest reply: Sep 16, 2011 8:38 AM by Philly_Phan
Philly_Phan Level 6 Level 6 (12,090 points)

Actually, this is a problem with all of my Adobe apps.  Whenever I quit an Adobe application such as Photoshop, a message pops up telling me that the application has "quit unexpectedly."  Duh!  That message is the first nuisance.  I click OK and continue whatever I was doing.  Then, a short time later, my browser opens automatically and an Adobe problem-reporting page appears.  This is getting to be a pain.  Does anyone have any knowledge how I can stop this from happening?


iPod classic, Mac OS X (10.6.8), iPad-1 IOS 4.3.5
  • Network 23 Level 6 Level 6 (11,850 points)

    That's not normal, if you see "unexpectedly quit" all the time it actually means all those apps are constantly crashing. When you quit, they're supposed to just quit, without complaining. Constant crashing doesn't happen to most people using those apps, so something has gone wrong on your specific system. Try reinstalling them, or it is sometimes caused by a bad font or bad preferences file. You may have to use process of elimination to determine where the problem is exactly, since the problem is not typical (there is no quick answer).

     

    Also try using and quitting the same apps in another user account. If they unexpectedly quit there, the problem may be at the system level (i.e. the Applications folder). If they do not unexpectedly quit in the other user account, the problem is with a file inside the user account you normally use. Again, process of elimination will help narrow it down.

  • Philly_Phan Level 6 Level 6 (12,090 points)

    Well, of course I know that it's not normal.  Duh!

     

    In any event, the problem repeats in other accounts, including a new test account I created.  I browsed the Adobe web site and was able to fix the problem in CS5.  I have not yet investigated the other Adobe applications.  I am still a bit confused.  I went to PS and disabled the "Additional Plug-ins" folder.  That eliminated the "unexpected quit" messages.  I fully expected that the plugins that are in that folder would no longer function but they're working just fine!  Now, it's a matter of academic curiosity.  FWIW, the plugins are from Topaz.

  • Alexs25 Level 1 Level 1 (15 points)

    What about repairing permissions? Maybe deleting the com.adobe.photoshop.plist file and restarting the program?

     

    I use CS5 Extended and all Topaz plugins with no trouble

  • noondaywitch Level 6 Level 6 (8,130 points)

    These are user-to-user forums. If you can't be polite, don't expect others to waste time on you.

  • Philly_Phan Level 6 Level 6 (12,090 points)

    Alexs25 wrote:

     

    What about repairing permissions? Maybe deleting the com.adobe.photoshop.plist file and restarting the program?

     

    I use CS5 Extended and all Topaz plugins with no trouble

    Thanks but I tried those solutions with no success.  I did fix it with the plugins folder (see above) but I still don't understand what's going on.

  • Philly_Phan Level 6 Level 6 (12,090 points)

    noondaywitch wrote:

     

    These are user-to-user forums. If you can't be polite, don't expect others to waste time on you.

    Lighten up.

  • Philly_Phan Level 6 Level 6 (12,090 points)

    Alexs25 wrote:

     

    What about repairing permissions? Maybe deleting the com.adobe.photoshop.plist file and restarting the program?

     

    I use CS5 Extended and all Topaz plugins with no trouble

    I got the following from Topaz.  I followed their advice and re-eabled the plugin folder.  All is still OK.

     

    There is an incompatibility with the automate feature of ReMask 3 with certain Mac machines. If you recently installed ReMask 3, are on a Mac computer and are experiencing this issue then please delete Macintosh HD / Library / Application Support / Topaz Labs / ReMask 3 / plugins / TopazRemaskAutomate.plugin

    After that, restart Photoshop and you should no longer see this issue on exit.