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  • gtrwriter Level 1 Level 1 (10 points)

    I was helping out my friend to restore his iPhone from his iPhone backup on his PC. Unfortunately, his iPhone backup was somehow corrupted and couldn't be restored.

     

    Luckily, when we set up his computer, we made a copy of iPhone backup and store it in an external drive.

     

    We were able to restore his iPhone from an old backup that has all his contacts!

     

    I would recommend you make a backup of your iPhone backup occasionally for double protection!

  • ineedhelpwithiphone Level 1 Level 1 (0 points)

    I've found a previous back up which isn't appearing on iTunes and I don't know how to make it appear in iTunes.

    Since, the latest update wiped my phone, so I've only got the back up from the date that I updated the phone and it wiped everything. I've looked on the app data folder for iTunes - and it's sitting there but iTunes doesn't seem to see it. That back up has everything before the updates swiped the iPhone.

     

    If anyone can help me, please do - I'd really like to have my iPhone restored to what it was before the recent iOS update.

  • Grondz Level 1 Level 1 (0 points)

    ineedhelpwithiphone,

     

    Have you had any luck with trying to restore your older backup?  I too had a similar problem.  I can see older backup folders on my computer but iTunes is only recognizing the most recent one. I considered dragging all of the files within one of the older backup folders into the folder that I think iTunes is mapped to and seeing what happens. 

  • ineedhelpwithiphone Level 1 Level 1 (0 points)

    Grondz wrote:

     

    ineedhelpwithiphone,

     

    .I considered dragging all of the files within one of the older backup folders into the folder that I think iTunes is mapped to and seeing what happens. 

    I've tried restoring from old back-ups, they don't help me.

     

    Did thie "moving thing" work for you? Also, I'm probably asking a stupid question but what do you mean by "mapped?"

    So you mean, that I should move it into one of the recent back-ups, which alreayd appear on iTunes, or make a new back up and then move the files? Do you think I should just move them or copy them into the folder? I'm thinking of copying them...

     

    Right now, you're making my day by giving me another option of how to get my old stuff back

     

    Please let me know,

    ineedhelpwithiphone

  • Grondz Level 1 Level 1 (0 points)

    I did not try the moving thing option yet.  All of this happened to me Sunday night and I had to take a break from trying to fix it.

     

    What I mean by mapped is regarding the multiple time stamped back up folders. For some reason iTunes is ignoring all of them except for the most recent one.  The key is figuring out how to point iTunes to one of the folders previous to the most recent one. 

     

    From what I have seen from other posts on the forum regarding this issue those older backups cannot be restored. I wish you luck.  If I figure it out I will be sure to post my solution here. 

  • Grondz Level 1 Level 1 (0 points)

    /ineedhelpwithiphone

     

    I found this software that might work to solve our problem. There is a free trial version. 

     

    http://www.wondershare.com/data-recovery/iphone-data-recovery.html

  • ineedhelpwithiphone Level 1 Level 1 (0 points)

    Grondz wrote:

     

    /ineedhelpwithiphone

     

    I found this software that might work to solve our problem. There is a free trial version. 

     

    http://www.wondershare.com/data-recovery/iphone-data-recovery.html

    I tried it, it didn't work for me, what about you?

    Yours happened on Sunday, mine happened on the 2nd of April 2013.

  • Grondz Level 1 Level 1 (0 points)

    I am going to try it this weekend at the latest. It says you can recover notes, contacts, pictures.  It doesn't say anything about the data from other types of apps like games.  Did it not recover anything?

  • ineedhelpwithiphone Level 1 Level 1 (0 points)

    Grondz wrote:

     

    I am going to try it this weekend at the latest. It says you can recover notes, contacts, pictures.  It doesn't say anything about the data from other types of apps like games.  Did it not recover anything?

    Well, how did it work out for you over the weekend? Did you recover your lost data? Like I said before, for me it didn't work at all. Don't know why, but I wish it did work and then I'd be able to have everything back, but I guess not. I'm going to have to keep on trying I don't mind not recovering apps and games - since I'll just be able to download them all again, not a problem. I just want everything else back e.g. notes, pictures, contacts, etc.

  • Grondz Level 1 Level 1 (0 points)

    It kind of worked.  It didn't recover any data from any purchased apps like games or my music apps but I was able to see my notes up to the end of 2011 and all the pictures, texts, phone calls.  That's it.  For some reason it my phone did not sync my notes for 2012. 

  • mortonlevi Level 1 Level 1 (0 points)

    Once the iPhone is plugged in and recognized by iTunes, you will want to back up the iPhone. To do this, click the iPhone icon in the left menu. This will bring up a summary of the iPhone as well as options. Click “Restore.” Click "Yes" when asked if you want to back up your data on the iPhone and then you can restore iPhone from older backup.

  • littleaber Level 1 Level 1 (0 points)

    hi i have the same problem. once you locate the file how do you sync your phone to it?

  • Alisa2 Level 1 Level 1 (0 points)

    I also read that I can restore from a backup.  I tried that and no luck, the text messages that were listed only showed 2 from last night and none from this morning so I know that the backup worked but the last backup must have been after this issue happened.  What I need is the backup BEFORE last nights.

     

    this blog tutorial I found through google search suggests it is actually possible to recover WITHOUT BACKUP. I have got good past experiences with that particular website, but i don't know if they're compatible with your phone, anyways, do check them out and other similar ones, if your data is important to you.

     

    - Alisa

  • why so complicated itunes Level 1 Level 1 (0 points)

    FINALLY I THINK I GOT IT!!!

     

     

     

    This is my first post and I have been looking around for ages on how to restore an older backup using iTunes 11.

     

    So this is what I ended up doing (after about 3 hours of trying every single forum post and google search, after trying to revert to an older version of itunes and having so many problems with .itl file etc)

     

    So I completely uninstalled and reinstalled my iTunes from fresh, said no thanks to the tutorial and let it make a backup of my iPhone.

    After this  found my old backup and copied it to the Users/Appdata/Apple Computer/Mobilesync/backup folder and deleted the backup I had just made.
    Then I right clicked on my iPhone device on the left hand side column (which was added through the options somewhere) and went with the restore from backup option.
    This then found my backup that I had copied across into the mobilesync/backup folder and restored to a previous date.

    ******WHEN YOU COPY ACROSS THE BACKUP MAKE SURE YOU TAKE THE WHOLE FOLDER NOT JUST THE LATEST FILE********

    I hope this helps (itunes 11 *****)

  • GT-EM Level 1 Level 1 (0 points)

    Sorry, just wondering if anyone here in this board can help.

     

    I have a different issue.

    My hubby's iphone last backup was mid July 2013.

     

    Due to the mysterious disappearing act of contact names, I thought of using the manual backup of the mid-July 2013 copy to restore.

     

    Big mistake.

     

    Now, all his data on the phone (including contacts, photos, whatsapp messages etc.) all have a gap of 2 mths until today.

     

    In the device backup, he sees one that says:

    8 Sep 2013 11.59PM but it has a further extension that says 9 July 2013 9.16pm

     

    In his pc directory, he sees 2 folders ....mobilesync\backup\

     

    One folder dated 9 July 2013

    Another dated 8 Sep 2103

     

    However, when he moves the 9 July folder outside of the above directory, then in

    iTunes>Preferences(under the edit men in Windows>Devices

     

    It shows there is no backup -- even though in the above directory, the 8 Sep 2013 folder is there.

     

    So we are at a loss as we can't figure out which way to go from here.

     

     

    Any ideas anyone?

     

    thanks in advance,

    Em