2 Replies Latest reply: Sep 18, 2011 10:03 PM by Mitchell261
Mitchell261 Level 1 (0 points)

I've purchased a number of songs from itunes, and upon reformatting my computer I lost all of them. I followed all the steps I could find on the apple website, however my itunes (at the current version) seems to differ from what support on the website tells me; See the link below.




I contacted support, and I recieved an email telling me they had "posted the missing items to your download queue and they are waiting to be downloaded at your earliest convenience." Now, the problem was that upon redownloading the songs, my computer suffered another critical failure, which resulted in needing to be reformatted again. The problem presented itself, so after trying all steps I could to get my music back, I contacted support again. I recieved an email containing the following;


"I looked at your account and saw that on 09/14/2011, the iTunes Store made an exception and allowed you to download your purchases again. However, because your songs gone missing, I have decided to make a Second--and Final--exception for you.

Please note that Apple does not offer protection for the loss of data from your hard disk, so I recommend that you back up your iTunes library as soon as possible and thereafter on a regular basis."


This seems to be the opposite of what the itunes website tells me, see the following link;





I feel very disatisfied with this contradiction between the iTunes support and the iTunes support website, as well as extremely decieved if I am in fact unable to download my purchases.

iTunes, Windows 7
  • roaminggnome Level 10 (94,495 points)

    Itunes has never offered redownloads in the past.  It has always been your responsibility to backup your purchases ( this is very basic).  just recently Itunes has introduced a beta version of icloud in the U.S. only that allow redownload of music.  You should still ALWAYS maintain a backup copy of EVERYTHING that you do not want to lose.

  • Mitchell261 Level 1 (0 points)

    This seems to be very misleading. When I looked for assistance regarding my downloads and iCloud (see the two links I posted) I found nothing saying it was exclusive to the US.




    When I found this, I still struggled to find any evidence that it was US only, until down the very bottom of the page;


    "Some music features of iCloud are available in beta now in the U.S. only and require iOS 4.3.3 on iPhone 3GS, iPhone 4 (GSM model), iPod touch (3rd and 4th generation), iPad, or iPad 2, or a Mac or PC with iTunes 10.3 or later"


    I feel extremely mislead. Especially given in my initial correspondance with iTunes support, nothing of this nature was mentioned.




    Indeed, in my second response form iTunes support, I was still not provided with any information regarding why my store page and profile differed from that of the apple website.


    Had I been given this information immediately, I would have been able to make different decisions based upon that knowledge, and saved myself a great amount of time and hassle.


    Now I find myself asking why I would bother buying music on iTunes at all? As a student, I have an extremely tight budget and bought songs only when I could REALLY spare the cash, if I found the artist exceptionally good. I'm wondering why I would even buy music on iTunes, if it doesn't provide basic the download managing software that it implies, and even outright says that it does (with an exception that I struggled to find).

    While I do understand that this mainly my fault for not digging through dozens and dozens of web pages (well, I did, but not the right ones apparently) I feel extremely disatisfied with how I have been decieved and wasted money I otherwise wouldn't have spent.


    From this point on I'll only be buying music CD's and DVD's, or buying from online retailers that DO offer proper download management and redownloading.


    Thank you for your quick response, roaminggnome. At least from this point I can make much more informed decisions. I guess my next question is if it is possible to refund my purchases from iTunes, so I can purchase some form of media that won't become corrupted when my computer decides to throw another fit : \


    Just an additional side-thought. Isn't the act of backing up (copying) music against the law in some areas? Doesn't it fall under piracy laws in some countries? I'm probably wrong there, but for some reason that rings a bell for me, given it's the reproduction of digital media.