what to do if iTunes can't restore my iPod (error 1433)

Question

what to do if iTunes can't restore my iPod (error 1433)

My iPod works fine, but I am unable to add new songs to it. I followed all troubleshooting directions but the message says there's an error in restoring (1433) and it won't load on my computer.

I'd buy a new one but this still works, it seems to be more of an Apple software issue, as in they are weeding out older iPods even if they still work.

Please let me know if there's anything else that I can try.

Thanks!

iPod classic, Mac OS X (10.5.8), I'm up to iTunes 10.4.1

Posted on Sep 18, 2011 9:35 PM

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Answer 1

Sep 18, 2011 9:37 PM in response to alisonfromchapel hill

I can assure you they aren't "weeding out older iPods." Sometimes iPods simply go bad, as with any electronics. The iPod classic is especially prone to failure over time, since it has a hard drive with spinning parts.

You might try restoring the iPod on another computer, just in case the problem is with your copy of iTunes or your music files.

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Answer 2

Sep 18, 2011 9:39 PM in response to alisonfromchapel hill

Have you tried restarting iTunes? What about plugging in your iPod, then closing iTunes if it opens automatically, then reopening iTunes with the iPod still plugged in?

Some more info: https://discussions.apple.com/thread/1351081?threadID=1351081

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Answer 3

Sep 19, 2011 6:49 AM in response to alisonfromchapel hill

@ Elliot, well the iPod works fine, it just isn't acknowledged by the computer and I get an error that isn't mentioned in the Apple troubleshooting section, so I have to assume that it's been weeded out. I've used Apple products since 1990, I've spent a lot of money on software due to upgrades that weed out other versions, sometimes too quickly. I was told that it wouldn't last forever, so I guess I buy a new one. Is there an iPod classic model that's better than most, without spinning parts? I have 30 GB on this one and that seems like plenty, but I erased a lot of the CDs that I copied onto my computer after I copied the music to my iPod--wasn't thinking, I guess. We won this iPod, so it's been great but I think the prices are a bit high for something that breaks after a few years and there should be something between the Nano and the iPod with five times the memory. I back everything up, but worry about the day the back up drive keels over. I'll try to restore it on another computer, but it's most likely time for a new one if these don't usually last as long as I've had mine.

@ jk_baller23 YES, I spent two hours or so trying everything. But I see the messages in past forums are from 2008, so I guess I am supposed to be happy that it didn't do this one or two years after we got it.

Thanks for your help.

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Answer 4

Sep 19, 2011 9:40 AM in response to alisonfromchapel hill

A full discussion of iPod reliability and Apple's upgrade policies is outside the scope of this forum, but I can give you two good options:

1. Go to the Apple Store and demonstrate the problem to them, and they'll run some tests. If a fault is found with the iPod, you'll have the option of replacing it with an identical iPod at below-market-value cost. It's usually a pretty steep discount.

2. If a new iPod is something you'd be open to, then you can trade the old one in for a 10% discount on the new one. If you can squeeze your music into 16GB and don't need smartphone-like features, the iPod nano is where you should go. If you'd rather have larger capacity and smartphone-like features, the iPod touch is for you.

Hope that helps!

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Answer 5

Nov 4, 2011 9:28 PM in response to alisonfromchapel hill

I'm having the same issue with my ipod nano. None of the restarts/unplug etc worked for me. I have an older G4 machine and tried the usb (1) port on the back of the display. For some reason it seems to like this port even though it's slower.

It found and synched my ipod. Go figure.....

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