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All replies
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Helpful answers
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Sep 19, 2011 7:53 PM in response to maryfromhayesvilleby BGreg,The drivers/software require 10.4.11 ... just confirming when you click the apple on the menu bar, and about this mac, it says Version 10.4.11 (or greater) ?
What error message are you receiving that tells you the printer drivers or software isn't installing?
It looks like there are quite a few updates to drivers and software this year, assume you've downloaded the current releases?
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Sep 19, 2011 8:49 PM in response to maryfromhayesvilleby Allan Jones,My PowerBook G4 1995....
Can you clarify what model you have? The first G4 PowerBook wasn't released untill 2001 and I don't think a 1995 PowerBook can run OSX.
Do "About this Mac.." from the Apple menu and see what it says about your processor type and speed and the OS version installed.
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Sep 20, 2011 4:49 AM in response to maryfromhayesvilleby maryfromhayesville,Thank you for your responses. First of all, my bad, my computer is a 2005. (What was I thinking in saying 1995) It's definitely a PowerBook G4.. It is 10.4.11 - so it says under the Apple. I've used the CD-ROM which comes with the Canon printer GM 5220 and also downloaded the manual which comes with essentially the same access to installing drivers. I've also spent time on the phone with a Canon tech who tells me everthing is showing correctly and "it should work". She essentially wants me to call Apple saying "it's an Apple problem". Right now I'm not up for a $40 or $50 call on behalf of my $98 Canon. I do think Canon should be doing better by me and intend to call again, but any ideas from you are appreciated. I'm close to sending the Canon back.
Processer is 1.5 GHz and memory is 1 GB DDR SCRAM. (we upgraded memory).
Thanks Mary
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Sep 20, 2011 4:59 AM in response to maryfromhayesvilleby BGreg,Have you tried downloading the current driver and sofrtware releases? They are at http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/photo_all _in_one_inkjet_printers/pixma_mg5220#DriversAndSoftware
While the printer driver is from 2010, it looks like almost all of the software has been updated this year.
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Sep 20, 2011 5:12 AM in response to maryfromhayesvilleby maryfromhayesville,About the "reply" I get on the screen after trying to install drivers. It says "Installing failed" "Ttry again" and also directs me back to the manual which comes full circle as an answer since I've already consulted the manual and tried to use the download from the web.
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Sep 20, 2011 5:15 AM in response to maryfromhayesvilleby maryfromhayesville,Thanks, Greg, I will try your suggestion about seeing if the updated drivers on the website you gave me work.
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Sep 20, 2011 5:26 AM in response to maryfromhayesvilleby maryfromhayesville,Same result when I tried to install from those websites, Greg.
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Sep 20, 2011 4:05 PM in response to maryfromhayesvilleby BGreg,Do you have any other Canon hardware installed on your Powerbook? If not, do the following:
In Finder, on your hard drive (not under your user ID), in library/preferences, delete or rename anything with 'canon' and '.plist'
Then look under your user ID, and again in library/preferences, delete or rename anything with 'canon' and '.plist'.
After that, in Finder, search on 'canon' and delete or rename anything else it finds.
Reboot.
Now try reinstalling the driver and software, from the website. Does it work now?
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Sep 21, 2011 10:56 AM in response to BGregby maryfromhayesville,Greg: Hi thank for you help. I've not been able to get back to computer very quickly as you can see.
Here's what happened. I did not find anything Canon or Canon and plist on either Hard Drive library/pref or on Uer ID library/pref. However, on each of those I find HP and plist. HP was my last printer. Is it possible that I should delete those?
In Finder there is nothing Canon or HP under my name, User ID, however, Canon Utilities and Manual do appear under Applications in that window and HP, too, I think.
Is it possible that I should delete those. If I do that, how difficult will it be to get my old printer, back if I must reactivate it and send the Canon back.
Thanks again
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Sep 21, 2011 3:01 PM in response to maryfromhayesvilleby BGreg,★HelpfulNo, I wouldn't delete the HP files. They shouldn't interfere with installing the Canon drivers and software.
You know, this may be a wild card, but would you install the last Tiger 10.4 combo update from http://support.apple.com/kb/DL170. Repair permissions first, install it, then repair permissions again. (Use Disk Utility in applications/utilities). Sometimes strange things can happen in the operating system. Applying the latest combo update reapplies all updates to 10.4, and if the operating system has something weird going on, that may fix it. It's a real long shot ... won't hurt anything, and might fix it so you can install the drivers and software.
Otherwise, I'm stumped. The message is being generated by the Canon programs. I've used Canon printers for years, and never run into a similar situation. I don't think this is serious enough to reload the operating system and rebuild your system from scratch ... you could do that, but, that's somewhat a pain.
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Sep 21, 2011 5:42 PM in response to BGregby maryfromhayesville,I will try as you suggest and see if I can work my way through that. I'm not the best tech for sure and may need my neighbor to assist if I get stuck. He's certainly tried to help and is out of ideas as well, but he'll help.
I definitely appreciate your time and effort. Is there a point system if I hit "helpful"? I'm new to all of this. I'm going to hit helpful anyway.
Will let you know how it turns out.
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Sep 27, 2011 4:14 PM in response to BGregby maryfromhayesville,BGreg:
Wanted to get back to tell you the outcome of my Canon efforts. Today as a last ditch stand I called Canon again and basically told the Apple Specialist Tech that I really thought Canon owed me more than I'd gotten and I'd personally spent about 10 hours on the problem with additional help from friends.
A patient Tech, Patricia, went through many steps including trying to repair permissions - close to what you suggested, I think.
Finally she said, "Let's create a new User Account. Sometimes established User Accounts block intallations".
We established a new Administrator User Account. The drivers installed from the CD-ROM and I knew it was going to take almost right away. Once installed, I could print from any and all accounts. What a saga! I thanked her a lot.
Thank you again for your interest. Who knows maybe you might use this info sometime.
Mary
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Sep 27, 2011 5:28 PM in response to maryfromhayesvilleby Texas Mac Man,Who knows maybe you might use this info sometime.
Thanks for posting back with your solution.
Cheers, Tom
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Sep 27, 2011 5:37 PM in response to maryfromhayesvilleby BGreg,Mary,
Thanks from me too for posting back the solution that worked!