13" Macbook and Dead 24" LED Cinema Display

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Level 1

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13" Macbook and Dead 24" LED Cinema Display

Hi there --

I have a 13" MacBook and a 24" LED Cinema Display that I purchased at the same time in 2009.

Here's the review I wrote: http://scientificaesthetic.com/2009/03/16/the-delicious-apple-led-cinema-display -24-review/

Today, my Cinema Display dimmed by about half three hours ago. Right now, it just died as the screen is blank. The display is still powering my Macbook and charging.

I called Apple. I thought my Cinema display was covered under my MacBook AppleCare. They don't me not so and would not help without a $49 fee. I declined to pay the fee.

Any idea what happened? Is there a way to fix this or is the Cinema display just dead? I've tried plugging and unplugging and turning off for 15 minutes. I have no idea what else to try. Any suggestions on how to move forward for a possible fix?

MacBook Uni, Mac OS X (10.7.1)

Posted on Sep 19, 2011 3:19 PM

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Answer 1

boles Author

Level 1

10 points

Sep 20, 2011 9:32 AM in response to boles

After reading this Cinema Display forum, there certainly seems to be a pattern of recently-dying 24" Cinema Displays!

Is this the Time Capsule Fiasco, Part II?

Here's my article about the issue, published this morning:

http://carceralnation.com/2011/09/20/my-24-led-apple-cinema-display-is-dead/

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Answer 2

boles Author

Level 1

10 points

Sep 20, 2011 12:56 PM in response to boles

Does anybody know why AppleCare for my MacBook didn't include my 24" Cinema Display? I was told it did when I purchasd it, but now that the display is broken, Apple is telling me, "Sorry, not included."

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Answer 3

boles Author

Level 1

10 points

Oct 6, 2011 6:24 AM in response to boles

I believe the problem is soon to be solved. I spoke to an Apple Care supervisor yesterday who was able to right the wrong and connect my pre-existing Apple Care coverage to my Cinema Display. I have an appointment tomorrow at an Apple store to get the problem fixed.

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