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Pages, Numbers, Keynote won't open on 10.6.8

Hi, I just received a new 27" iMac from at work. Ran updates, etc... but Pages, Keynote, and Numbers will not boot. They were installed on the computer. I re-installed the softare from the disks that came with the computer. Ran software update, no joy! I need this to work with!!

iMac, Mac OS X (10.6.8)

Posted on Sep 20, 2011 7:10 AM

Reply
5 replies

Sep 20, 2011 7:16 AM in response to Kasia Szpakowska

As a follow up, here is the message I get:

Process: Pages [195]

Path: /Applications/iWork '09/Pages.app/Contents/MacOS/Pages

Identifier: com.apple.iWork.Pages

Version: 4.1 (923)

Build Info: Pages-9230000~1

Code Type: X86 (Native)

Parent Process: launchd [142]



Date/Time: 2011-09-20 15:16:51.554 +0100

OS Version: Mac OS X 10.6.8 (10K549)

Report Version: 6



Interval Since Last Report: 660 sec

Crashes Since Last Report: 136

Per-App Crashes Since Last Report: 1

Anonymous UUID: 3362D0A3-2816-467D-8CD3-7D85A37EB714



Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Crashed Thread: 0



Dyld Error Message:

Symbol not found: _SFAAutosaveUserActivityException

Referenced from: /Applications/iWork '09/Pages.app/Contents/MacOS/Pages

Expected in: /Library/Application Support/iWork '09/Frameworks/SFArchiving.framework/Versions/A/SFArchiving



Binary Images:

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0x9a543000 - 0x9a57dfe7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <C62A7753-99A2-6782-92E7-6628A6190A90> /usr/lib/libssl.0.9.8.dylib

0x9a57e000 - 0x9a877fe7 com.apple.MessageFramework 4.5 (1084) <F10E75E5-E641-9123-B963-2DBB94910731> /System/Library/Frameworks/Message.framework/Versions/B/Message

0x9a878000 - 0x9a930feb libFontParser.dylib ??? (???) <D57D3834-9395-FD58-092A-49B3708E8C89> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

0x9a99b000 - 0x9ab7dfff com.apple.imageKit 2.0.3 (1.0) <6E557757-26F7-7941-8AE7-046EC1871F50> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit

0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib



Model: iMac12,2, BootROM IM121.0047.B0A, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 1.72f2

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.35.3

Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: AirPort, AirPort, en1

Serial ATA Device: ST31000528AS, 931.51 GB

Serial ATA Device: HL-DT-STDVDRW GA32N

USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x850b, 0xfa200000 / 3

USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Hub, 0x0409 (NEC Corporation), 0x005a, 0xfa130000 / 5

USB Device: USB DISK 2.0, 0x13fe (Phison Electronics Corp.), 0x3200, 0xfa131000 / 9

USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfa133000 / 8

USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0221, 0xfa133200 / 11

USB Device: Hub, 0x0409 (NEC Corporation), 0x005a, 0xfa134000 / 7

USB Device: HP LaserJet Professional P1566, 0x03f0 (Hewlett Packard), 0x092a, 0xfa134200 / 10

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000 / 6

USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfd110000 / 4

USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 3

FireWire Device: d2 quadra (button), LaCie, Up to 800 Mb/sec

Sep 20, 2011 7:43 AM in response to Kasia Szpakowska

There is something wrong with the installation. Use Yvan's script to uninstall iWork . Go to

<http://public.me.com/koenigyvan>

Download :

For_iWork:iWork '09:uninstall iWork '09.zip


Expand the archive and run the script.


Then install from the your iWork disc again. Do the software updates. It isn't necessary to update to 9.1 when on Snow Leopard but update to 9.0.5 at least.

Sep 20, 2011 6:49 PM in response to fruhulda

It isn't necessary to update to 9.1 when on Snow Leopard but update to 9.0.5 at least.


I hate to disagree, but I think OS X Snow Leopard users should update to Pages 4.1 (iWork 9.1). There are two security issues with opening MS Word documents that could cause Pages or Numbers to crash or would allow someone to run code on your Mac.


http://support.apple.com/kb/HT4830

Pages, Numbers, Keynote won't open on 10.6.8

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