5 Replies Latest reply: Sep 21, 2011 2:10 AM by Kasia Szpakowska
Kasia Szpakowska Level 1 Level 1 (85 points)

Hi, I just received a new 27" iMac from at work. Ran updates, etc... but Pages, Keynote, and Numbers will not boot. They were installed on the computer. I re-installed the softare from the disks that came with the computer. Ran software update, no joy! I need this to work with!!


iMac, Mac OS X (10.6.8)
  • Kasia Szpakowska Level 1 Level 1 (85 points)

    As a follow up, here is the message I get:

    Process:         Pages [195]

    Path:            /Applications/iWork '09/Pages.app/Contents/MacOS/Pages

    Identifier:      com.apple.iWork.Pages

    Version:         4.1 (923)

    Build Info:      Pages-9230000~1

    Code Type:       X86 (Native)

    Parent Process:  launchd [142]

     

     

    Date/Time:       2011-09-20 15:16:51.554 +0100

    OS Version:      Mac OS X 10.6.8 (10K549)

    Report Version:  6

     

     

    Interval Since Last Report:          660 sec

    Crashes Since Last Report:           136

    Per-App Crashes Since Last Report:   1

    Anonymous UUID:                      3362D0A3-2816-467D-8CD3-7D85A37EB714

     

     

    Exception Type:  EXC_BREAKPOINT (SIGTRAP)

    Exception Codes: 0x0000000000000002, 0x0000000000000000

    Crashed Thread:  0

     

     

    Dyld Error Message:

      Symbol not found: _SFAAutosaveUserActivityException

      Referenced from: /Applications/iWork '09/Pages.app/Contents/MacOS/Pages

      Expected in: /Library/Application Support/iWork '09/Frameworks/SFArchiving.framework/Versions/A/SFArchiving

     

     

    Binary Images:

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    0x9a353000 - 0x9a356fe7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib

    0x9a357000 - 0x9a403fe7  com.apple.CFNetwork 454.12.4 (454.12.4) <DEDCD006-389F-967F-3405-EDF541F406D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork

    0x9a404000 - 0x9a449ff7  com.apple.ImageCaptureCore 1.1 (1.1) <F54F284F-0B81-0AFA-CE47-FF797A6E05B0> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re

    0x9a44a000 - 0x9a470ffb  com.apple.DictionaryServices 1.1.2 (1.1.2) <5A8D5D84-06EB-F9B5-BA0A-A87A0A2C0035> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices

    0x9a543000 - 0x9a57dfe7  libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <C62A7753-99A2-6782-92E7-6628A6190A90> /usr/lib/libssl.0.9.8.dylib

    0x9a57e000 - 0x9a877fe7  com.apple.MessageFramework 4.5 (1084) <F10E75E5-E641-9123-B963-2DBB94910731> /System/Library/Frameworks/Message.framework/Versions/B/Message

    0x9a878000 - 0x9a930feb  libFontParser.dylib ??? (???) <D57D3834-9395-FD58-092A-49B3708E8C89> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

    0x9a99b000 - 0x9ab7dfff  com.apple.imageKit 2.0.3 (1.0) <6E557757-26F7-7941-8AE7-046EC1871F50> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit

    0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

     

     

    Model: iMac12,2, BootROM IM121.0047.B0A, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 1.72f2

    Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB

    Memory Module: global_name

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.35.3

    Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports

    Network Service: Ethernet, Ethernet, en0

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: ST31000528AS, 931.51 GB

    Serial ATA Device: HL-DT-STDVDRW  GA32N

    USB Device: FaceTime HD Camera (Built-in), 0x05ac  (Apple Inc.), 0x850b, 0xfa200000 / 3

    USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

    USB Device: Hub, 0x0409  (NEC Corporation), 0x005a, 0xfa130000 / 5

    USB Device: USB DISK 2.0, 0x13fe  (Phison Electronics Corp.), 0x3200, 0xfa131000 / 9

    USB Device: Keyboard Hub, 0x05ac  (Apple Inc.), 0x1006, 0xfa133000 / 8

    USB Device: Apple Keyboard, 0x05ac  (Apple Inc.), 0x0221, 0xfa133200 / 11

    USB Device: Hub, 0x0409  (NEC Corporation), 0x005a, 0xfa134000 / 7

    USB Device: HP LaserJet Professional P1566, 0x03f0  (Hewlett Packard), 0x092a, 0xfa134200 / 10

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0xfa111000 / 6

    USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

    USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0xfd110000 / 4

    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd120000 / 3

    FireWire Device: d2 quadra (button), LaCie, Up to 800 Mb/sec

  • fruhulda Level 6 Level 6 (15,120 points)

    There is something wrong with the installation. Use Yvan's script to uninstall iWork . Go to

    <http://public.me.com/koenigyvan>

    Download :

    For_iWork:iWork '09:uninstall iWork '09.zip

     

    Expand the archive and run the script.

     

    Then install from the your iWork disc again. Do the software updates. It isn't necessary to update to 9.1 when on Snow Leopard but update to 9.0.5 at least.

  • Dale Gillard Level 5 Level 5 (4,365 points)
    It isn't necessary to update to 9.1 when on Snow Leopard but update to 9.0.5 at least.

     

    I hate to disagree, but I think OS X Snow Leopard users should update to Pages 4.1 (iWork 9.1). There are two security issues with opening MS Word documents that could cause Pages or Numbers to crash or would allow someone to run code on your Mac.

     

    http://support.apple.com/kb/HT4830

  • fruhulda Level 6 Level 6 (15,120 points)

    Thanks Dale, that wasn't mentioned here http://support.apple.com/kb/HT4684 . I should have been digging deeper.

  • Kasia Szpakowska Level 1 Level 1 (85 points)

    Ok, what fixed it was upgrading via the software installer on the Apple website. I have NO idea why this particular update doesn't appear when running Software Update, but it doesn't. So, am now at 9.1 with no problems so far.