Selected Movie Won't Play on Your Display!

First off, thanks for the reply. I appreciate you offering some information.

To Apple: Wow. So what you're saying is the movies that we've purchased through iTunes and been watching just fine for years are now garbage and we should just go out and rebuy them as DVD's? OR, I should purchase all new displays? I don't really care who's responsible for the DRM technology. Apple should find a way to protect and grandfather-in customers who purchased before the HDCP was in place. I'm going to call customer support.

Crazy, huh?

Ok,

I found a way to remove the DRM from the movies I've purchased from iTunes. Unfortunately, this means they've kicked me back to DVD and I will steer well clear of digital movie purchases for a long time. Also, I'll have to advise others to do the same.

Realistically, the new version of iTunes or OSX (updates seem to be the problem as my laptop does not experience the same issue with these files) should have come with a large-print warning that I may be unable to view purchased movies if I installed the updates.

Some people will shout that it's my fault for not reading the fine print of these downloads, but if you think every consumer who might purchase from iTunes or other online media stores should read all fine print of every security download or other software update just to ensure large corporations don't use the fine print to steal content you've purchased, then you are; a) smoking something b) a lawyer c) a half-wit.

I do love Apple products, and will be the first to admit that I'll support them anytime the lines are gray (and am trying hard to support the new Final Cut Pro because I think it's going to be awesome for everyone), but this is pretty clear-cut, bad behavior.

It's probably great grounds for a class action lawsuit. I've certainly been invited to join successful lawsuits that were based on MUCH less.

I wish I could help others who have this issue, but for obvious reasons the best I can tell you is to go purchase the movies on DVD and avoid iTunes or other digital media vendors.

Lawrence

I should be ashamed of myself for reading all the complaints related to this DRM before contacting Apple. They are telling me this is NOT normal and are working on the problem. Even though I don't really need the solution now, I'll try to post for anyone else with this issue.

First thing they tried was powering down computer, unplugging ALL cables from it, unplugging cables from my monitor and powering it down as well. We left this for a couple of minutes and then plugged up & powered up. Now, the movies are playing on TV, but not my computer. They are discussing the matter and I will post when I find out more. Even if it only plays on TV now, I'll be happy.

I love my mac too much to stay mad long!

Lawrence

The next thing we tried was control (right) clicking the movie and looking for the "version" menu item. It wasn't there on my movie. This prompted me to remember that the movie itself is a backup of the original because I lost a hard drive not too long ago. The original does not show as a purchase, and therefore does not have that option.

What the representative suggested was to contact the Apple Store and request a re-download of the movie. This would allow playback on TV as well as standard def playback on my computer monitor via the "Version" selection.

So the bottom line; it was a bug.

I wish a moderator would help me remove my hot-tempered "correct answer" post so that people don't stop there and assume Apple was so sensless. Instead, it was just me. Anyone who wants to take a shot at me for representing every forum troll out there today should do so now. . .

Lawrence