8 Replies Latest reply: Feb 24, 2012 10:31 AM by Reuben Feffer
Reuben Feffer Level 2 Level 2 (195 points)

Every time I print from my iMac to my HP Photosmart 5510 printer, an exclamation mark in a yellow triangle appears on the printer icon in my Dock, like this:

HP Photosmart 5510 Dock.png

 

What does this mean?

 

The "Now Printing" window that pops up on my screen looks like this, again with an exclamation mark over the printer's icon:

 

HP Photosmart 5510 Printing.png


iMac, Mac OS X (10.6.8), iMac (21.5-inch, Mid 2010) 12GB RAM
  • Barry Hemphill Level 8 Level 8 (36,560 points)

    Hello:

     

    Is the print job actually printing?  The reason I ask is that what you posted indicates a problem (printer hanging, not getting job, etc).

     

    Barry

  • Reuben Feffer Level 2 Level 2 (195 points)

    Hi Barry,

     

    Yes the print job goes through fine, the print comes out, and the Dock Icok auto-hides afterwards, like it's supposed to.

  • Barry Hemphill Level 8 Level 8 (36,560 points)

    Hi again:

     

    Then I am puzzled.....  I don't get that dialogue unless I have a problem.  I have a HP printer (different model) and I do not get the warning yellow exclaimation indicator unless there is a problem.

     

    Somehow the driver is indicating a problem that apparently does not exist.  Is your software up to date?  I do know that there have been a couple of HP driver updates released by Apple - but they may onl;y affect OS X 10.7.

     

    Barry

  • Reuben Feffer Level 2 Level 2 (195 points)

    Hi Barry,

     

    The HP Photosmart 5510 is a new printer that came out this month (September 2011). The most recent HP Printer Software Update that Apple released via System Preferences>Software Update is version 2.7, which came out in early August 2011.

     

    So, the drivers for the Photosmart 5510 aren't available in Apple's HP Printer Software Update, yet.

     

    I had to download the drivers manually from HP's website, and install them myself. So yes, my software is up-to-date, but it's straight from HP, and not via Apple. I'm currently running Snow Leopard, but the same exclamation mark problem exists in Lion.

  • Barry Hemphill Level 8 Level 8 (36,560 points)

    Hi Reuben:

     

    HP is working on several things to "fix" problems with their equipment playing with OS X 10.7.  In my own case (HP photosmart d100a), they advised me that the printer disappearing after my computer was sleeping (randomly) is a known problem that their engineers are working on.

     

    It might help to send HP tech support the information (with your excellent documentation).

     

    Barry

  • Reuben Feffer Level 2 Level 2 (195 points)

    Have you got an e-mail address or URL for HP Printer Feedback? I had a look on their website, but I couldn't find anything.

  • LinnThomas Level 1 Level 1 (0 points)

    I have this same thing, but not with a HP.  I have a Samsung CLP-320.  Yellow exclamation on the printer, but it says "ready" and prints fine... ~shake~

  • Reuben Feffer Level 2 Level 2 (195 points)

    I no longer have this problem. I think the recent HP Printer Driver updates fixed it.