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Exclamation Mark On Printer Icon

3484 Views 8 Replies Latest reply: Feb 24, 2012 10:31 AM by Reuben Feffer RSS
Reuben Feffer Level 2 Level 2 (195 points)
Currently Being Moderated
Sep 21, 2011 3:59 AM

Every time I print from my iMac to my HP Photosmart 5510 printer, an exclamation mark in a yellow triangle appears on the printer icon in my Dock, like this:

HP Photosmart 5510 Dock.png

 

What does this mean?

 

The "Now Printing" window that pops up on my screen looks like this, again with an exclamation mark over the printer's icon:

 

HP Photosmart 5510 Printing.png

iMac, Mac OS X (10.6.8), iMac (21.5-inch, Mid 2010) 12GB RAM
  • Barry Hemphill Level 7 Level 7 (33,115 points)
    Currently Being Moderated
    Sep 21, 2011 4:10 AM (in response to Reuben Feffer)

    Hello:

     

    Is the print job actually printing?  The reason I ask is that what you posted indicates a problem (printer hanging, not getting job, etc).

     

    Barry

  • Barry Hemphill Level 7 Level 7 (33,115 points)
    Currently Being Moderated
    Sep 21, 2011 4:18 AM (in response to Reuben Feffer)

    Hi again:

     

    Then I am puzzled.....  I don't get that dialogue unless I have a problem.  I have a HP printer (different model) and I do not get the warning yellow exclaimation indicator unless there is a problem.

     

    Somehow the driver is indicating a problem that apparently does not exist.  Is your software up to date?  I do know that there have been a couple of HP driver updates released by Apple - but they may onl;y affect OS X 10.7.

     

    Barry

  • Barry Hemphill Level 7 Level 7 (33,115 points)
    Currently Being Moderated
    Sep 21, 2011 7:37 AM (in response to Reuben Feffer)

    Hi Reuben:

     

    HP is working on several things to "fix" problems with their equipment playing with OS X 10.7.  In my own case (HP photosmart d100a), they advised me that the printer disappearing after my computer was sleeping (randomly) is a known problem that their engineers are working on.

     

    It might help to send HP tech support the information (with your excellent documentation).

     

    Barry

    iMac, Mac OS X (10.7.1), 4 GB memory,DSL
  • LinnThomas Calculating status...
    Currently Being Moderated
    Feb 24, 2012 6:30 AM (in response to Reuben Feffer)

    I have this same thing, but not with a HP.  I have a Samsung CLP-320.  Yellow exclamation on the printer, but it says "ready" and prints fine... ~shake~

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