Previous 1 3 4 5 6 7 Next 437 Replies Latest reply: Aug 5, 2015 6:18 PM by rlmilton Go to original post Branched to a new discussion.
  • bazaarone Level 1 Level 1 (0 points)

    One more note: my original TB display would not charge my iPad, but it would charge my iPhone (didn't put out enough power on the USB port). The replacement is charging my iPad fine.

  • Phips Level 1 Level 1 (5 points)

    WRT losing/not seeing attached USB and FW devices, I'm beginning to wonder if it's not the MBA's fault rather than the display.

     

    After doing an SMC reset a couple of days ago everything worked fine. Plugged laptop back in this morning, attached [to display] drives spun up, then dropped, with Lion giving the usual error about unplugging drives without ejecting.

     

    So I powered the Air down and reset the SMC again. Brought it back up, connected TB display - everything works fine.

  • DavidMoss Level 1 Level 1 (0 points)

    Update: after installing the Thunderbolt Display firmware upgrade the USB connection on wake is now working fine. I also switched to always plugging/unplugging with the MacBook switched on, i.e. when I get to the office in the morning I wake the MacBook first and then plug in the display, previously I was doing it the other way around. Not sure if it's that practice or the firmware upgrade that solved the issue, but whatever, it's solved.

  • bazaarone Level 1 Level 1 (0 points)

    I'm back to losing keystrokes on the replacement display. So it's better than my first one (colors are more accurate, I haven't completely lost USB yet, it'll charge my iPad), but it's still pretty heavily flawed.

     

    It's looking more and more like this is just a systemic issue with the display in general. I'll talk to Apple support one more time to see if they have any more ideas, and maybe give it a week in the hopes of a software fix, then I'm going to return it.

  • newllama Level 1 Level 1 (0 points)

    Can we all agree that rebooting reliably solves the problems for some time? Why is everyone posting "hey I got a new display and it's been working for the past 4 minutes just fine!" or "I reset SMC and now it's great" and then 20 minutes later they have to redact.

     

    Don't get your hopes up until you've been running a full day or two with no issues.

     

    Side note: Now that I'm using the gigabit display ethernet to move big fiiles I'm getting more frequent issues. Also my screen started turning black completely with the added load of ethernet. Twice so far in a couple days, first time it's happened. Also my Air completely locked up while doing some file transfers as well.

  • iconmaster Level 1 Level 1 (0 points)

    ^^ That's a great point, and it's probably why Apple is taking so long to track the issue down. You can't reproduce it every time, but once you do... it drives you crazy.

     

    I just hope it's not a hardware problem, or some fatal flaw in rolling USB into the Thunderbolt interface.

  • Clint (San Francisco) Level 1 Level 1 (0 points)

    I've had similar problems to everyone in this thread.  Brand-new MBA 11" and TB display.  Everything worked great for the first few days (gigabit ethernet, firewire, USB, etc.), but now my MBA will not recognize anything when I plug it into the display.  I've tried restarting, updating to the latest version of Lion, updating to the latest firmware for the TB display, etc., without any changes.  I cannot get access to any devices through the display, even temporarily, no matter how many times I reboot.  I'll try the SMC clear and then return this.

  • ivan87 Level 1 Level 1 (0 points)

    Ok guys please help, you all have new MBAs i have 2010 MBA and TB display, do any of You know how to connect this two to work ? MDP to hdmi -> hdmi to firewire or hdmi to thunderbolt -> than this thunderbolt to TB display. I dont have any more ideas, please help guys ??

     

    Thanks

    Ivan

  • DavidMoss Level 1 Level 1 (0 points)

    Hi Ivan87,

     

    I don't think there's any way to do it. According to the Apple Store the system requirements for the Thunderbolt display are: "Thunderbolt-enabled Mac computer, including MacBook Air, MacBook Pro, Mac mini, and iMac".

  • Smudge Level 1 Level 1 (120 points)

    Ivan,

    David is correct.  The 2010 MBA won't support the Thunderbolt Display as it doesn't have a TB port but instead uses Mini-Display Port.  So you have 2 options.

    1. Return the TB display and exchange it for the Cinema Display.  It is exactly the same display but just different connectors and internals.  It is the same price so it should be quick and easy to return/replace it.

    2. Sell your '10 MBA and buy a new '11 MBA that has Thunderbolt port.

  • Ira Ravens Fan Level 1 Level 1 (0 points)

    I am having problems as well with the new MBA 13" 256ssd and new Thunderbolt display - I've applied all updates and display speakers and microphone are not recognized - so no Facetime or listening to the display speakers.  Thoughts on that?

  • bazaarone Level 1 Level 1 (0 points)

    To keep others in the loop:

    Just got off the phone with Apple support again. This time they escalated the call. They want me to exchange the display one more time, this time with a "capture" number (so the display goes to engineering to look at). If this exchange also fails to fix the problem, they will likely refund the purchase.

  • Jason Schwarz Level 1 Level 1 (0 points)

    I have two brand new Thunderbolt display both dropping USB keyboard keystrokes from an Apple USB keyboard.

     

    My problems all started with 10.7.2, because we did not see this with 10.7.1.  It would appear not to matter which display we use, they both are identical.

     

    Has anybody else started seeing issues when connecting the display while the notebook is asleep in 10.7.2?  Prior to the update my MacBook would switch to the external display as the primary display if it was attached while the top is closed.  Now it seems to turn on the internal display about 75% of the time and use the external display as a secondary display.

  • Steve Garfield Level 1 Level 1 (5 points)

    My Thunderbolt display was dropping characters too. It's connected to a new MBA with a USB keyboard.

     

    I think it might have something to do with a slow internet connection.

     

    I had a call with Apple Support on Thursday, which was escalated to a higher level of support. Apple offered to take back my display and monitor so technicians could do further testing. Another option was to run a Capture Data program to look at what was hapening on my system.

     

    I decided to run Capture Data first.

     

    At the same time, I realize that the Thunderbolt display has a high speed Ethernet port on it. I had been using the MBA wirelessly, then more recently I was using the USB - ETHERNET adapter.

     

    With the wireless connection I was experiencing dropped key strokes. Now that I think back on it, it might have only been online.

     

    I swithched to the Thunderbolt wired connection and have not had any dropped keystrokes since.

     

    My new speeds are:

    Ping = 8ms

    Download Speed = 34.60 Mbps

    Upload Speed = 5.03 Mbps

     

    I'll continue to watch this closely.

  • DavidMoss Level 1 Level 1 (0 points)

    This morning I tried the experiment of plugging in the Thunderbolt Display first and then waking. It wouldn't wake at all by hitting keys on the external USB keyboard with the MacBook Pro closed, but when I opened the MBP everything worked fine. Then I could close the MBP again and it stayed awake. I've never seen dropped keystrokes.

     

    So my display continues to work perfectly since I installed the firmware upgrade, which fixed the dead USB problem I'd been having before. I notice that a lot of people reporting problems here are MBA users - is this a general thing that the Thunderbolt Display works ok with MBP but not with MBA?

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