Previous 1 18 19 20 21 22 Next 448 Replies Latest reply: Mar 24, 2015 7:22 AM by johnfromoxon Go to original post Branched to a new discussion.
  • jsocko Level 1 Level 1 (0 points)

    I have had my TBD for a couple years, and it just started to cut out the same way.

     

    I purchased mine in Sept 2011, and it's out of warranty.  It's at the Genius Bar for repairs, and they say it'll be $200 to replace the logic boars (something the tech says is very common with the TBD).

     

    What annoys me is that, yes it is out of warranty, but obviously it is a very common problem with the display.  But there is no service bulletin about it, so If you are a sucker like me that buys an Apple product early, then you're SOL, even though it is a very common issue.

     

    I called AppleCare and they say there is nothing they can do, and I'll have to pay for the repair.

     

    I was also one of the suckers that bought a Powerbook Blackbird, and paid dearly for that too.

     

    Apple has just lost a customer.

  • sophoulis Level 1 Level 1 (0 points)

    I had bought my Mac Mini Server 2011 around september 2011 and upgraded to Crucial 8GB immediately. In 2012 I upgraded to 16GB of Crucial memory with CL11. When I bought my THD last month and used it in a dual display through the HDMI-DVI adaptor. The flickering started occuring immediately on the DVI-connected display. I just replaced the Crucial 16GB memory with the old Apple-provided memory. The flickering went away. I am testing for the last 4 hours playing two videos in fullscreen each on a separate monitor. No problem to deliver :-) !!!!

     

    I contacted crucial for their opinion since it seems their memory caused the problem. I found out in their site that they now provide two memory options for 16GB for my mac mini. One of CL9 and one of CL11. The former was not available when I bought mine a year ago....

     

    Let's see what crucial will say about this. I am reading but as far as I am concerned they should clearly indicate the possible issues of their CL11 memory modules.

  • clintonfrombirmingham Level 7 Level 7 (29,975 points)

    When I looked at the Crucial website, I see three different RAM recommendations for the mid-2011 Mac Mini. CL is the clock speed and I'm assuming that which CL is used is dependant on the processor used.

     

    Which processor do you have in your Mac Mini?

     

    Clinton

  • sophoulis Level 1 Level 1 (0 points)

    Tha Mac Mini Server of 2011 is the i7 quad core 2.0 GHz option. There were no other CPU options for the mac mini server version. In this case if you select that machine you will see two options for 16GB kits. One with CL9 and one with CL11.

     

    The recommended one from Crucial is the CL11 (how ironic that could be???)

  • clintonfrombirmingham Level 7 Level 7 (29,975 points)

    I would at least try the CL9 option - but I don't know that it will solve your problems... I've been following this thread for a while and it seems that there's simply a problem with some Mac mini's and the TB Display when 16GB of RAM is used.

     

    But I would, if I were you, exchange it for CL9...

     

    Clinton

  • sophoulis Level 1 Level 1 (0 points)

    Yeap I intend to do that. The funny thing I have seen people saying that the problem went away when they switched to CL9 memory modules and especially the kingston ones seem to be popular.I will be waiting for Crucial to comment on it. Definitely though their modules are Mac compatible with an asterisk.

     

    Also the funny thing is that when I ordered mine one year back I do not think there was the CL9 option there. But I can't be sure about it.

  • krbmedia Level 1 Level 1 (0 points)

    Well I swapped it with memory from another mini of mine and the issue remains (though it's not CL9). Only option left is to put in the original memory and see if it happens again, before spening money on another 16GB of RAM.

     

    One weird thing I've noticed. When I try to reset the PRAM, it will only do it once and then go to a white screen and won't boot. No matter how long I holddown the keys and I have to turn off the power to be able to boot back up. Any ideas?

  • Hank664 Level 1 Level 1 (0 points)

    I haven't read all of the posts yet but it seems that my experience with the Apple Thunderbolt Display is similar to a lot of the users here.

     

    Bought the TBD in June '12 and was satisfied with its quality look and feel. In May/June 13 I started having problems with booting the display and often had to turn my Mac off and on to get a picture. Then in August it went completely black. It was on (charged my Macbook Air) but no picture.

     

    The repair shop just sent me the estimated costs today and - hold on - it will cost 200 $ more to repair than the cost of a brand new TBD. This doesn't make sense and I have politely declined the offer. And the warranty here in Denmark, when buying a product through a company, is 12 months.

     

    In other words: I bought a premium product with a 12 month warranty and it dies after 14 months.

     

    My advice to everyone who starts experiencing problems booting the TBD every now and then: Get it fixed before your warranty runs out! It will probably die, eventually.

     

    I am going to call Apple Denmark Customer Support tomorrow morning and ask them what their policy is. My guess is that they won't care because the warranty has run out.

     

    I don't know the exact amount I have bought Apple products for through the years. It's thousands and thousands of Danish kroner as I have used Apple products since 1990. In my view the quality has been dropping steadily the last couple of years. This last letdown hit the nail on the head and I will - of course - not buy an Apple display again.

     

    Goodbye Apple. It was nice knowing you.

  • nevin247 Level 1 Level 1 (0 points)

    Hi,

     

    I have this same display going blank on my TB display when I connect to the latest MB air. Am based in SF, any ideas on whats the fix, is this an issue with the mac or the display..? Is there a fix that we can do or needs to be taken to the apple store..?

     

    thanks,

  • nevin247 Level 1 Level 1 (0 points)

    Hi,

     

    I am kind of in the same situation like you. I was curious did you manage to fix the issue, what was the issue and how much did it cost..? and have you seen any issues after the fix..?

     

    thx,

  • nevin247 Level 1 Level 1 (0 points)

    Hi Larry,

     

    Whats the solution to the TB display going blank often..?

     

    thx,

  • nevin247 Level 1 Level 1 (0 points)

    Checking if you had any luck with the fix..?

  • jsocko Level 1 Level 1 (0 points)

    My solution to the issue was that it had to be taken in to Apple and have the logic board replaced.  From what I'm told from the Genius Bar guys, it's a common problem.  Mine was out of warranty, and I had to pay out of pocket to get it fixed.

     

    I suggest that you should call AppleCare and notify them of the issue. 

     

    It won't fall under quality control repair until they get enough complaints, and we may all have a chance to get them to identify a quality issue.

  • nevin247 Level 1 Level 1 (0 points)

    How much did it cost to fix..?

  • jsocko Level 1 Level 1 (0 points)

    The total was $185 and change.  The total was for logic board and labor.

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