Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mail keeps crashing!

A few days ago my mail crashed a few times in a row. Restarted the computer and all was fine.

today it happened again -- but restart did NOT work. tossed out the prefs, reset the info and tried again.

NO MAIL - keeps crashing.

Noticed all sorts of weird prefs - symbols, etc. Tossed them into the trash. Emptied trash and tried again -- More crashing.

The report says:


Exception: EXC_BAD_ACCESS (0x0001)

Codes: KERN_INVALID_ADDRESS (0x0001) at 0x683c0104


I have no idea what to do! HELP.

iMac, Mac OS X (10.4.11)

Posted on Sep 22, 2011 12:24 PM

Reply
11 replies

Sep 22, 2011 12:56 PM in response to chaihoney

Any more from the Crash log, like from Thread xx cashed on?


Not certain, but this can fix myriad Mail problems...


Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move this folder & file to the Desktop.


Move this Folder to the Desktop...


/Users/YourUserName/Library/Caches/Mail/


Move this file to the Desktop...


/Users/YourUserName/Library/Mail/Envelope Index


Reboot.

Sep 22, 2011 1:07 PM in response to BDAqua

I'll try this later when I get home -- though I am not sure if I understand it all - for as many years as I've used Macs (since the beginning!) I get nervouse when I have to do this kind of stuff.

I have already run repair permission on the hard drive -- though haven't done the safe boot.


more detail:

Thread #9 this time - last time it was #7!

Thread 9 Crashed:

0 ...entSemanticMappingFramework 0x964165eb LSMMapCounter::~LSMMapCounter [in-charge]() + 19

1 ...entSemanticMappingFramework 0x9641ca4c LSMTrainingMap::~LSMTrainingMap [in-charge deleting]() + 40

2 ...entSemanticMappingFramework 0x9641c1cf LSMMapLoadWithOptions + 271

3 ...entSemanticMappingFramework 0x9641c1fb LSMMapLoad + 25

4 com.apple.MessageFramework 0x9948e37f JunkMailGlobalMap + 129

5 com.apple.MessageFramework 0x994ec8a7 MFJunkMailLevelForString + 24

6 com.apple.MessageFramework 0x9943d905 -[MessageCriterion _evaluateJunkMailCriterion:] + 1262

7 com.apple.MessageFramework 0x9943ac3d -[MessageRule doesMessageSatisfyCriteria:] + 193

8 com.apple.MessageFramework 0x9943a946 +[MessageRouter putRulesThatWantsToHandleMessage:intoArray:colorRulesOnly:] + 504

9 com.apple.MessageFramework 0x99488c6b -[MessageRouter routeMessages:fromStores:] + 1319

10 com.apple.MessageFramework 0x994985a5 -[MessageRouter routeQueuedMessages] + 911

11 libobjc.A.dylib 0x90a5cd76 objc_msgSendv + 54

12 com.apple.Foundation 0x92802d82 -[NSInvocation invoke] + 932

13 com.apple.MessageFramework 0x9940a8d0 -[MonitoredInvocation invoke] + 128

14 com.apple.MessageFramework 0x9940a761 +[WorkerThread _execute:] + 80

15 com.apple.Foundation 0x927fbcfc forkThreadForFunction + 123

16 libSystem.B.dylib 0x90023d67 _pthread_body + 84

Sep 22, 2011 4:07 PM in response to chaihoney

I was nervous to begin with too! 🙂


Not certain, all I see is Rules there really, we might have move these to the Desktop while in Safe Mode also...


If that doesn't do it and you can afford to redo all your Rules, try these & reboot...


/Users/YourUserName/Library/Mail/MessageRules.plist


/Users/YourUserName/Library/Mail/MessageRules.plist.backup

Sep 23, 2011 11:48 AM in response to chaihoney

Yes, you can trash them if you like.


I can't remember, but I think the big Combo update had Mail 2.1.3 in it, you might try reapplying that...


The combo update for PowerPC-based Macs...

http://www.apple.com/support/downloads/macosx10411comboupdateppc.html


The combo update for Intel-based Macs...

http://www.apple.com/support/downloads/macosx10411comboupdateintel.html


Repair Permissions afterwords, reboot.

Mail keeps crashing!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.