1303 Views 14 Replies Latest reply: Jan 29, 2006 10:51 AM by Patrick Jones3
Eileen, welcome to Apple Discussions.
Have you tried to boot up with Extensions Off? (Press & hold the Shift key at startup)
You may need to reset the CUDA. See Mac PRAM, NVRAM, CUDA/PMU & Battery Tutorial
Need more info you first.
What kind of computer do your have? Graphite what? Please include as much details (model, mhz, etc) about your computer as possible & include it in My Setting preferences over here--->
Which version OS do you have? OS 9.0, OS 9.1, OS 9.2, OS 9.2.1 or OS 9.2.2?
Also, this info should be included in "My Settings."
We need all of the above info in order for the users to provide you with the correct troubleshooting solutions.
In the meantime until you post back w/the above info here are some basic troublshooting info:
Except for the keyboard & mouse disconnect all devices from your computer.
http://docs.info.apple.com/article.html?artnum=4327 Mac OS 9 and earlier: System Stops Responding and Basic Troubleshooting
http://docs.info.apple.com/article.html?artnum=16473 Mac OS 7.x - 9.x: Troubleshooting Startup Issues
Actually, my mistake. It is a Special Edition and not a graphite. (The monitor color is graphite but it is a Special Edition DV 400MHZ.)
I will try to disconnect the zip drive, scanner, printer and see if this solves the problem.
One thing to note: When I peek into the clear plastic into the hardware and wires of the computer monitor, it looks like some wax or plastic melted onto some wires and dripped and dried around some gadget. I'm not sure if that was always like that or if something got fried. ---There is good news: the cursor will move will the machine is booting up, but then the moment the desk top appears the cursor freezes.
(Good news because I know it senses the cursor and the connection is still there.)
"Special Edition DV 400MHZ.)"
You have an iMac?
If Don Archibald's suggestion works, you have an extension conflict. http://docs.info.apple.com/article.html?artnum=30929 Mac OS: Extension Conflict Troubleshooting/Extensions Manager Features
After you get yourself straighted out, recommend that you update to OS 9.1.
If you do update your OS, you will also need to check with the printer, scanner & zip drive manufactures website to determine if you need to download any updated drivers to be compatible with OS 9.1.
If none of the above works out, you may need to take your computer to an AASP because of this comment:
"When I peek into the clear plastic into the hardware and wires of the computer monitor, it looks like some wax or plastic melted onto some wires and dripped and dried around some gadget. I'm not sure if that was always like that or if something got fried."
No, it's not a mouse problem because as the machine is booting up, the mouse moves the cursor, but then the minute the desk top appears, the cursor is frozen. Oddly, I can hit ENTER and the various desktop icons light up (moves around using up and down arrow) and I can use keyboard controls to open and print documents so I know it is just the mouse that isn't working.
I still wouldn't rule out a bad mouse. When my last one failed I wasn't sure what was wrong, but I saw that I could still use the computer by tabbing around and using the enter key to get around. So I reasoned the computer was still working as it should, but the the mouse wasn't. So I bought a new mouse and the problem was solved. You can buy a new mouse (not a good one) for less than eight dollars at Wal-Mart. If the problem is solved you come out way ahead. If it isn't - you're not out very much money, or trouble.
If that fails, or in lieu of that, here's a good website for trouble shooting mac problems.
Cube G4 Mac OS 9.2.x
HEY FROZEN CURSUR!!!,
I had the same problem and it took me two days to go thru all my extensions turning them on and off. That's RIGHT I said EXTENSIONS!!
Open system folder then open extensions folder and lok for an extension titled "USB Support" put it in the Disabled Extension folder or better yet trash the little devil out of extance.