14 Replies Latest reply: Jan 29, 2006 10:51 AM by Patrick Jones3
EileenFromNYC Level 1 Level 1 (0 points)
My imac os 9 went to sleep and now the cursor has been frozen. Even when I shut it off and on again, the cursor is frozen in the top left hand corner of the screen. I unplugged when it was off, replugged, turned on, and still -frozen cursor.
I've searched this site for help but don't see a response to help me. If anyone knows any tricks...Please help.

graphite   Mac OS 9.0.x  

graphite, Mac OS 9.0.x
  • Texas Mac Man Level 8 Level 8 (46,545 points)
    Eileen, welcome to Apple Discussions.

    Have you tried to boot up with Extensions Off? (Press & hold the Shift key at startup)

    You may need to reset the CUDA. See Mac PRAM, NVRAM, CUDA/PMU & Battery Tutorial

    Cheers, Tom
  • Baby Boomer (USofA) Level 9 Level 9 (56,425 points)
    Need more info you first.

    What kind of computer do your have? Graphite what? Please include as much details (model, mhz, etc) about your computer as possible & include it in My Setting preferences over here--->

    Which version OS do you have? OS 9.0, OS 9.1, OS 9.2, OS 9.2.1 or OS 9.2.2?
    Also, this info should be included in "My Settings."

    We need all of the above info in order for the users to provide you with the correct troubleshooting solutions.

    In the meantime until you post back w/the above info here are some basic troublshooting info:

    Except for the keyboard & mouse disconnect all devices from your computer.

    http://docs.info.apple.com/article.html?artnum=4327 Mac OS 9 and earlier: System Stops Responding and Basic Troubleshooting
    --------
    http://docs.info.apple.com/article.html?artnum=16473 Mac OS 7.x - 9.x: Troubleshooting Startup Issues
  • EileenFromNYC Level 1 Level 1 (0 points)
    Tom,

    I had already tried with extensions off but did it again just for good measure. Oddly, the cursor moved upon initial start up but then froze again the moment the desk top appeared.

    I'll have to explore the CUDA info as that is all foreign to me.

    Thanks.
    Eileen
  • EileenFromNYC Level 1 Level 1 (0 points)
    Actually, my mistake. It is a Special Edition and not a graphite. (The monitor color is graphite but it is a Special Edition DV 400MHZ.)

    I will try to disconnect the zip drive, scanner, printer and see if this solves the problem.

    One thing to note: When I peek into the clear plastic into the hardware and wires of the computer monitor, it looks like some wax or plastic melted onto some wires and dripped and dried around some gadget. I'm not sure if that was always like that or if something got fried. ---There is good news: the cursor will move will the machine is booting up, but then the moment the desk top appears the cursor freezes.
    (Good news because I know it senses the cursor and the connection is still there.)
    Eileen
  • Don Archibald Level 10 Level 10 (101,265 points)
    Hi, Eileen -

    Can you start up in OS 9 with Extensions Disabled? To do that, restart or boot - immediately press the Shift key, keep it held down until you get the message "Extensions Off" (it's added to the Welcome screen).
  • Lawrence Cate Level 1 Level 1 (15 points)
    I wonder if you have ruled out a bad mouse? It's happened to me twice.
  • Baby Boomer (USofA) Level 9 Level 9 (56,425 points)
    "Special Edition DV 400MHZ.)"
    You have an iMac?

    If Don Archibald's suggestion works, you have an extension conflict. http://docs.info.apple.com/article.html?artnum=30929 Mac OS: Extension Conflict Troubleshooting/Extensions Manager Features

    --------------------------------------

    After you get yourself straighted out, recommend that you update to OS 9.1.

    If you do update your OS, you will also need to check with the printer, scanner & zip drive manufactures website to determine if you need to download any updated drivers to be compatible with OS 9.1.

    Good luck
    --------------------------------------------------------

    If none of the above works out, you may need to take your computer to an AASP because of this comment:

    "When I peek into the clear plastic into the hardware and wires of the computer monitor, it looks like some wax or plastic melted onto some wires and dripped and dried around some gadget. I'm not sure if that was always like that or if something got fried."
  • EileenFromNYC Level 1 Level 1 (0 points)
    No, it's not a mouse problem because as the machine is booting up, the mouse moves the cursor, but then the minute the desk top appears, the cursor is frozen. Oddly, I can hit ENTER and the various desktop icons light up (moves around using up and down arrow) and I can use keyboard controls to open and print documents so I know it is just the mouse that isn't working.
  • EileenFromNYC Level 1 Level 1 (0 points)
    I did start up with Extensions Off. The cursor is still frozen.
  • EileenFromNYC Level 1 Level 1 (0 points)
    I ruled out bad mouse as the mouse does move the cursor when I start up the machine but the minute the desktop appears, the cursor is back to being frozen.
  • Baby Boomer (USofA) Level 9 Level 9 (56,425 points)
    Did you disconnect all your devices from the computer as suggested previously?
  • Lawrence Cate Level 1 Level 1 (15 points)
    I still wouldn't rule out a bad mouse. When my last one failed I wasn't sure what was wrong, but I saw that I could still use the computer by tabbing around and using the enter key to get around. So I reasoned the computer was still working as it should, but the the mouse wasn't. So I bought a new mouse and the problem was solved. You can buy a new mouse (not a good one) for less than eight dollars at Wal-Mart. If the problem is solved you come out way ahead. If it isn't - you're not out very much money, or trouble.

    If that fails, or in lieu of that, here's a good website for trouble shooting mac problems.

    http://www.geocities.com/texas_macman/MacTroubleshoot.html#2

    Good luck!

    Cube G4   Mac OS 9.2.x  
  • EileenFromNYC Level 1 Level 1 (0 points)
    Lawrence,

    Thanks. I will buy a new mouse. Good theory, $8 investment. I will also play around on the site you recommended. Hopefully it will solve the problem. I miss my mac.

    Eileen
  • Patrick Jones3 Level 1 Level 1 (5 points)
    HEY FROZEN CURSUR!!!,

    I had the same problem and it took me two days to go thru all my extensions turning them on and off. That's RIGHT I said EXTENSIONS!!
    Open system folder then open extensions folder and lok for an extension titled "USB Support" put it in the Disabled Extension folder or better yet trash the little devil out of extance.