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when i click update itunes nothing happens

487 Views 2 Replies Latest reply: Jan 11, 2014 10:32 PM by sbagchi RSS
corneliusfrommarlton Calculating status...
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Sep 23, 2011 3:35 PM


I get a messag that says a newer version of itunes is a available, but when i click on the update button nothing happens. The same thing happens when i click check for updates

Windows 7
  • diesel vdub Level 7 Level 7 (20,695 points)

    Then go to itunes.com/download and download the current version of iTunes.  Once downloaded, then install it.

  • sbagchi Calculating status...
    Currently Being Moderated
    Jan 11, 2014 10:32 PM (in response to diesel vdub)

    At first even this process did not work for me (going to itunes.com/download). I would click on the "Download now" button, it would show me the next screen, but nothing would happen. Then I made sure that iTunes and all its helper processes were killed before doing this. This means, of course, shut down iTunes but also look for (in Task Manager) ituneshelper.exe and ipodhelper.exe (and any other processes that look like they may have to do with itunes). Kill these processes.

     

    After that going to the URL and downloading itunes did work. I was then able to run the installer and get upgraded to the latest version of iTunes.

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