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Apple TV 1 not showing TV show items

31199 Views 207 Replies Latest reply: Dec 27, 2012 5:51 AM by defraggle RSS
  • Lobstrosity Calculating status...
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    Dec 10, 2011 1:18 PM (in response to Thomas G)

    An update for you guys.  I emailed Apple support last night with my situation, and I received a response early this morning informing me that they had re-activated tv shows on my account, and that the menu should be back within a few days.  You all may wish to email in as well.

     

    I emailed back asking if this was just my account, or some general thing which explains the other people in this thread with the issue, but have not heard a response yet.  I'll post up when I do.

     

    Jelal455, I assumed it has something to do with that update, although there wasn't an update for Apple TV 1s.  Too coincidental otherwise.

     

    -Jeremy

  • Roidy Calculating status...
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    Dec 11, 2011 2:41 AM (in response to joshuafrommelbourne)

    Alot of people are now reporting that their TV menus are returning. However I lost mine at about 7pm GMT last night and as of now (10:30am Sunday) it's still missing, I'm in the Nottingham UK area using an ATV1. I've tried loads of restarts and even a couple of factory restores but still nothing.

  • ywwan Calculating status...
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    Dec 11, 2011 5:08 AM (in response to maureenfromvero beach)

    Go to Location setting and make sure the setting is on United States. That is how I fix it every time this happens to me. Esp if you don't live in the US.

  • TrouserPress Calculating status...
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    Dec 11, 2011 9:19 AM (in response to ywwan)

    Ywwan - yes, in the UK doing this brings up a list of shows to buy, but you cannot buy anything without a US Apple ID. My Apple TV 1st Generation is still not showing TV shows to buy.

  • philippe204 Calculating status...
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    Dec 11, 2011 9:36 AM (in response to joshuafrommelbourne)

    This just started hapenning to me yesterday. I did all the re-start dancing everyone suggests, but nothing gives.

  • TrouserPress Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 11, 2011 10:04 AM (in response to philippe204)

    Philippe. Most people on this discussion have Apple TV 1st generation. That's what I've got. Apple have not updated since last year. They don't seem to be supporting this system any more. OR (what I hope) they are in the middle of some "Firmware" updates due to iCloud's introduction.

  • lisafromcrawley Calculating status...
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    Dec 11, 2011 10:13 AM (in response to TrouserPress)

    Hi Guys,

     

    I had this issue back in September and fixed it by doing the location jiggle - ie change location to us - come out of general and then go back in and change to the uk again and volia.  This has now happended to me again and the 'jiggle' isn't fixing it.  I have emailed support and asked for my tv shows menu back and will let you know when I get a response.  I suspect it is as TrouserPress says that it is an update causing the issue and everything will return in time.  In the meantime apple won't be earning penny off me. oh well.

    Lisa

  • Roidy Level 1 Level 1 (35 points)
    Currently Being Moderated
    Dec 11, 2011 10:18 AM (in response to Lobstrosity)

    Lobstrosity wrote:

     

    An update for you guys.  I emailed Apple support last night with my situation, and I received a response early this morning informing me that they had re-activated tv shows on my account, and that the menu should be back within a few days.  You all may wish to email in as well.

     

    I emailed back asking if this was just my account, or some general thing which explains the other people in this thread with the issue, but have not heard a response yet.  I'll post up when I do.

     

    Jelal455, I assumed it has something to do with that update, although there wasn't an update for Apple TV 1s.  Too coincidental otherwise.

     

    -Jeremy

     

    Can I ask who and how you contacted Apple about this issue, everytime I try to contact them I get put through some lame Express Lane system and they want my to pay for a single incident of support. They can goto **** if they think I'm paying them for help with a problem that's clearly on there end.

  • Roidy Level 1 Level 1 (35 points)
    Currently Being Moderated
    Dec 11, 2011 10:26 AM (in response to lisafromcrawley)

    Same question to you lisafromcrawley, how did you contact Apple, I'm having problems getting in touch with them, see my post above.

     

    Thanks

  • lisafromcrawley Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 11, 2011 10:56 AM (in response to Roidy)

    I used the UK version of express lane, selected apple TV from product categories.  I then selected iTunes store and under issue description selected 'my topic is not listed'.  Then I had to enter a description and then on the next step I got email as the contact option and wrote my issue.  I'm not sure if its gonna work as I suppose technically its not the itunes store but it is listed under apple tv so we'll see.  It does mean I wasn't questioned about hardware serial number but this is a software/itunes issue so I don't see why I should pay support.

  • Roidy Level 1 Level 1 (35 points)
    Currently Being Moderated
    Dec 11, 2011 11:14 AM (in response to lisafromcrawley)

    Thanks Lisa, thats exactly what I did first thing this morning and a couple of hours later I got an email back from support basically telling me that I had contacted the wrong department (iTunes store support) and that they couldn't help me, I thought it was strange because it's clearly an iTunes store problem. Anyway I replied to the email I got asking who I would need to talk to, but have yet to get a response. However everytime I try to use the Express Lane again they want me to pay.... Not likely, if Apple don't want my money anymore then so be it.

     

    Thanks again.

  • Lobstrosity Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 11, 2011 11:17 AM (in response to Roidy)

    Hi Roidy,

     

    I did the same as Lisa (except Canadian Apple site).  I'm not sure why they rejected your request?  Check the bottom of the email, it gives the days/times that your CSR works.  You'll probably not get a response until they are back at work. Mine is off from Saturday to Tuesday, which explains my lack of reply to my follow up email.

     

    Jeremy

  • Roidy Level 1 Level 1 (35 points)
    Currently Being Moderated
    Dec 11, 2011 11:34 AM (in response to Lobstrosity)

    Hi Jeremy, so I just got this response from Apple:-

     

    Dear Robert,

    I'm sorry but there is no direct email address where you can contact the support for Apple TV. Here is the link that you can use to contact the Apple TV support advisors:

    http://www.apple.com/support/appletv/contact/

    I hope that this helpful.

    Sincerely,

    Jessibel
    iTunes Store/Mac App Store Customer Support
    http://www.apple.com/support/itunes/ww/

     

    This is the response I wrote:-

     

    Thank you for the link but that only gives me the option of using the

    Express Lane support and every time I try that they want me to pay for

    support!!!! I'm sorry but I'm not paying for support when this is clearly an

    iTunes store problem on Apples end and not a problem with my Apple TV. Take

    a look at this thread from your own support forum and you'll see this

    problem is affecting other people and not just in the UK.

     

    https://discussions.apple.com/message/16975905#16975905

     

    Thanks

    Robert

     

    I'll let everyone know if I get anywhere with them.

  • KaBoomBOX Calculating status...
    Currently Being Moderated
    Dec 11, 2011 12:15 PM (in response to joshuafrommelbourne)

    This most likely is related to the AppleTV update that was recently rolled out for Canada and Australia ( http://forums.macrumors.com/showthread.php?t=1288606 ). Similar to the incident of the pre-iCloud/iOS 5 launch that was the origin of this thread, which was eventually fixed.

     

     

    Your best option to speed up a fix is to use the appletv feedback page:

     

    http://www.apple.com/feedback/appletv.html

  • Roidy Level 1 Level 1 (35 points)
    Currently Being Moderated
    Dec 11, 2011 12:28 PM (in response to KaBoomBOX)

    Yep, I'm hoping that's all the problem is. It would be nice if Apple support would just confirm that instead of giving me the run around. I've just used the feedback page to send a bug report, let's see if that gets me anywhere.

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