Currently Being ModeratedDec 13, 2011 9:09 AM (in response to joshuafrommelbourne)
Same problem here on BOTH of our Apple TVs gen1. We were going along just fine until a week or so ago when all of a sudden the itunes library no longer showed on the apple tvs and neither of the apple tvs are showing on the computer. I've done pretty much everything, from updating, reseting, unplugging and replugging several etc Everyone with a similar problem knows the drill, no doubt. Nothing has helped.
I would say that it is highly unlikely that TWO apple TVs would happen to have the same "technical issues" at the exact same time and neither can be resolved at this point!
It has reduced the apple TVs usefulness significantly, since they are no longer able to perform the tasks they were (mainly) bought for.
I doubt that Apple isn't aware of this problem by now, but it seems they don't quite know what to do about it yet - hence the canned responses and rather more useless advice.
At the very least I'm "happy" to see that I'm not the only one experiencing this!
Currently Being ModeratedDec 13, 2011 12:18 PM (in response to joshuafrommelbourne)
Same problem here! Apple TV 1 (UK) Only noticed the other day.
I think all the 'Geniuses' are capable of is copy and pasting pre-setanswers, 'Have you unplugged everything?' and 'have you restored it?'. That’sall I seem to get from them!
I think everybody should stand up, walk to nearest wall and bang headagainst it. As you will not find the answer here, or from Apple.
As a previous person has stated, they will more than likely fix the problemon the quiet and pretend nothing happened!
@lisafromcrawley do you have Cecily’s email address? Maybe we could all email her individually?
Currently Being ModeratedDec 13, 2011 12:50 PM (in response to Craigusus)
Apple will never admit anything. Is this a case for Watchdog or Which magazine?
I'm bored of not having my ATV working. It's like a family friend. Now I'm gonna take it out the back of the house and shoot it.
Currently Being ModeratedDec 13, 2011 2:05 PM (in response to Thomas G)
Im with Craigusus on this one.... give us Cecily’s email address, and lets all send the same email to Apple support.
Someone write up a quick statement that clearly states whats happening to us all, and this forum link, and we'll all send that exact same message, simply changing the first few lines to say where we are from in the world.
It might just put the wind up them a bit to get this sorted and maybe answer one of us...
Funny... almost 10,000 people have looked at this blog. Amazing.
Currently Being ModeratedDec 14, 2011 12:08 AM (in response to joshuafrommelbourne)
I have the same problem here in Canada - however, if I look at my wife's iTune account, she sees hers just fine on the computer, but I don't. This is insane! I sent a request to apple support but no answers yet!
Currently Being ModeratedDec 14, 2011 5:28 AM (in response to joshuafrommelbourne)
I have the same problem since yesterday and on both generations at the same time, the same day as I have both.
Apple, what's the fix? I have all my favorites, etc set-ups in there.
Currently Being ModeratedDec 14, 2011 5:36 AM (in response to joshuafrommelbourne)
I found out that (I am in Canada) if a change my location in the iTunes store preferences to US, all the TV menus come back and works. The only downfall and it is a major one, I cannot purchase anything since my account is in Canada....
Currently Being ModeratedDec 14, 2011 6:01 AM (in response to joshuafrommelbourne)
More info (maybe related to the problem we are all having:
Here is an article published Dec 8:
Published: 11:24 AM EST (08:24 AM PST)
Apple TV users in Australia, Canada and the U.K. can now purchase and stream episodes of television shows directly to Apple's set-top box without the need for a computer.
The functionality was added overnight to the Apple TV set-top box, and does not require a software update. Previously, users could not purchase content directly from the Apple TV, and it needed to be downloaded to a computer on the user's local network first.
Now, Apple's new iCloud functionality which allows the re-downloading and streaming of TV episodes has been brought to more users outside of the U.S. Customers in the U.K., Australia and Canada can now access their iCloud library of TV shows, and stream that content directly to the Apple TV without downloading it to a Mac or PC.
The functionality originally came to Apple TV users in the U.S. in early August in the form of a software update. The purchasing and streaming options were expanded shortly before Apple opted to abandon its plan for 99 cent rentals of TV shows, citing lack of consumer interest.
The Apple TV was redesigned in a major overhaul in 2010, giving the $99 hardware a smaller footprint and basing its operating system on the same iOS platform that powers the iPhone and iPad. But in recent months, speculation has grown that Apple's next move will be to build a full-fledged television set for release in late 2012.
Currently Being ModeratedDec 14, 2011 8:53 AM (in response to Roidy)
Well.....I got another email from Cecily.......don't hold your breath for any help.....
This is Cecily here, I first want to thank you for contacting iTunes Store Support!
As an Advisor for the iTunes Store, I handle issues related to billing, downloading, customer accounts, and the items available on the iTunes Store. Although your question falls outside of my area of specialty, I will be happy to assist you with resolving your issue.
Lisa, here is an article I found in Apple's knowledge base for you:
Troubleshooting Apple TV not recognized in iTunes
Listed below are some helpful tips and links. Once you have found a category that relates to your issue, follow the instructions or click on the associated link to go to that page.
Pretty much the same answer I got the first time.
gonna try the feedback form instead now!
A wide variety of helpful tutorials, troubleshooting steps, and support information can be found on the iTunes support website:
To post questions and read answers provided by other iTunes users, you can participate in iTunes discussions at our Apple Support Communities forums:
Technical assistance and service information for your iPod is available on the following page:
If you require more assistance, you may wish to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To find the appropriate phone number, please visit:
Please let me know if you have any other questions or concerns, Lisa. I'll be more than happy to assist you with whatever you need. Thank you for the chance to improve your iTunes experience. Have a great day.
iTunes Store/ Mac App Store Customer Support
Currently Being ModeratedDec 14, 2011 10:10 AM (in response to birgitfromphoenix)
Same problem here. All of a sudden as of yesterday there were no items in the tv shows menu except "my tv". Resetting factory settings was a waste of time. Setting country to the US restored the menu butof course can't purchase shows.