8 Replies Latest reply: Sep 24, 2011 10:03 PM by Dupsy
Dupsy Level 1 (0 points)

My kids have dropped my ipad several times and now the right edge of the ipad when held in a portrait view does not respond to touch. I have to keep flipping from portrait to landscape view before i can get either the keyboard or the screen to respond to touch. I have tried downloading the new Ios 4.3.5 but i get a Network time out message each time i do that even though my network is fully on, so i cant even restore the ipad. Please advise urgently on what i can do. Thank you

iPad, iOS 4.3.3
  • Eric Ross Level 6 (11,665 points)

    Try restarting your iPad by holding down the on/off and the home buttons at the same time until you see the Apple logo.  Then give it a try. 

  • King_Penguin Level 10 (120,181 points)

    In terms of the screen have you tried a reset to see if it works after the iPad has restarted ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot. If that doesn't work then you could try restoring to your last backup (backups and restoring) and then possibly resetting back to factory defaults. But it may be that the screen is damaged and that only getting it repaired will fix it.


    To download iOS 4.3.5 try temporarily turning off your firewall and antivirus software until the download has completed.

  • Dupsy Level 1 (0 points)

    I have tried this and it did not solve the problem

  • Dupsy Level 1 (0 points)

    Th reset did not work. I want to do the restore to factory setting. But can I do this without downloading the ios 4.3.5? I will try to download the ios 4.3.5 after turning off the firewall and antivirus tonight. I will let you know what happens.

  • Dupsy Level 1 (0 points)

    please i have another question, after backing up my ipad and after restoring to factory setting and after i have restored from  backup, will i have all my pictures and music back? my question really is i hope i dont loose all my personla stuff on the ipad after a factory setting restore

  • King_Penguin Level 10 (120,181 points)

    Your music should be on your computer's iTunes - it is not included in the actual backup. If any of your purchases aren't on your computer then you might be able to copy them via File > Transfer Purchases (http://support.apple.com/kb/HT1848)


    Photos that were taken with the iPad, copied to it via the camera connection kit, or saved from emails/websites etc are in the backup i.e. camera roll  photos. Photos synced from your computer are not in the backup.


    What is included in an iPad backup is listed on this page : http://support.apple.com/kb/HT4079

  • Demo Level 10 (88,881 points)

    I just now restored my iPad to factory settings and then to my last backup. EVERYTHING that was on my iPad before I restored is on it again after the restore. I had never done this myself and sweated it out but it worked perfectly for me.


    As long as you have all of the iTunes content selected to sync before you restore, it should put everything back onto the iPad - settings, contacts, email accounts, photos, apps - everything loaded back on for me.


    TRANSFER PURCHASES and BACKUP the iPad before you restore.

  • Dupsy Level 1 (0 points)

    I have now downloaded the iOS 4.3.5 successfully by deactivating firewall and antivirus. I have done a restore of factory settings and also successfully restored from back and a I have all my as music, app ops , photos , etc. Unfortunately, thes has not helped me fix the screen touch pppronlem . I can't even use my backspace button hence all my spelling errors. Guess the iPad has a hardware problem then, not happy about it. Thanks for all your helppp and advise though