10 Replies Latest reply: Feb 14, 2006 2:48 PM by toonz
Mean&Stinky Level 1 Level 1 (0 points)
Attempting to burn CD's...Get the 4310 error...Any suggestions...?


Microsoft Windows 2000 Professional Service Pack 4 (Build 2195)
Dell Computer Corporation XPST850
iTunes 6.0.2.23
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: Cdr4_2k (6.2.0.130),
UpperFilters: Cdralw2k (6.2.0.130), pwd_2k (6.2.0.130), GEARAspiWDM (2.0.4.3),
Video Driver: 32MB DDR NVIDIA GeForce2 GTS (Dell)\GeForce2 GTS


SCSI\DiskQUANTUMFIREBALLP_LM___A35., Bus Type ATA, Bus Address [0,0]
IDE\CdRomSAMSUNGDVD-ROM_SD-608__________________2.2____, Bus Type ATA, Bus Address [0,0]
IDE\CdRomSONYCD-RW__CRX140E_____________________1.0n___, Bus Type ATA, Bus Address [1,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

Current user is administrator.

D: SAMSUNG DVD-ROM SD-608, Rev 2.2
Drive is empty.

E: SONY CD-RW CRX140E, Rev 1.0n
Audio CD in drive.
Found 12 songs on CD, playing time 37:51 on Audio CD.
Track 1, start time 00:02:32
Track 2, start time 03:07:10
Track 3, start time 05:42:60
Track 4, start time 09:06:05
Track 5, start time 12:26:25
Track 6, start time 15:55:25
Track 7, start time 18:59:20
Track 8, start time 22:09:05
Track 9, start time 25:45:27
Track 10, start time 28:49:72
Track 11, start time 32:04:32
Track 12, start time 34:41:47
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 1 2 4 8.
The drive CDRW speeds are: 1 2.

The last failed audio CD burn had error code 4310(0x000010d6). It happened on drive E: SONY CD-RW CRX140E on CDR media at speed 8X.

Dell, Windows 2000
  • toonz Level 7 Level 7 (22,355 points)
    Mean&Stinky (hopefully that's not true in adverstising),

    I want to start with the support page for your computer — you have a Dell, but the model number doesn't make any sense. If it's a Dell desktop machine, it usually gives the model number / name on front right around the power on button. And if it's a laptop, it will tell you on the sticker on the bottom — like my laptop is a Latitude C840. Then I can look up your support page so we can look for new drivers and firmware from Dell.
  • Mean&Stinky Level 1 Level 1 (0 points)
    Toonz,

    My model is a Dell Dimension XPS T850r...

    Still no luck with burning...Still getting the 4310 error read...
  • toonz Level 7 Level 7 (22,355 points)
    Mean&Stinky,

    Let's start with the support page for your computer. Go there and click on the "Show All" link.

    Download and install the driver update labeled "nVidia 64MB GeForce2 GTS".

    There is new firmware for that Sony CDRW drive. The latest version of the firmware is 1.0s and you're running 1.0n. The firmware is on this site because that drive is so old that Sony isn't supporting it anymore.
  • deusirae Level 1 Level 1 (10 points)
    I get error 2122 but think the following may be at fault.

    My desktop computer burns from iTunes perfect in version 4.7.0.42 and 5.0.1.4. When I go to 6.x I can't do anything. Go to oldapps.com if you want an older version.

    I CAN BURN on my laptop with new version. It is a toshiba sat M45-S331 with a matshita dvd-ram drive.

    My PC is a dell with a teac dvd+rw dv-w58e, rev D.0n

    Did find something sad and while I don't know much about computer programming here is my take. I think it has nothing to do with the drive, my drive works perfect and as evidence being able to burn in older generation iTunes.

    I think in the new version, at least as far as I can tell, my bus address in my laptop for my cd drive is [0,0] but on my desktop the bus address is [1,0] for my burn drive.

    I think some programmer at Apple took out ability to recognize two seperate bus addresses or to recognize address [1,0]

    Opinions? I'm going to research how to change bus address on my drives and if can figure out will get back here. Or if someone else can, please replay to me by e-mail. You can send it to the following removing upper case letters:

    deusirae1NOSPAM@yahoo.com

    Thanks and good luck
  • tobznagirl Level 1 Level 1 (0 points)
    Toonz,
    It seems you know more than the support team from itunes...they keep blaming my cd drive, when the drive works for everything else. Do I need Matchmusic? cause I gave it the boot.

    One cd burned from itunes. another says error.........then maybe i can burn............than another says error and the cd has the songs on it??? what gives, help this semi-computer iliterate.

    Here is the latest error from cd diagnostics in itunes....tried doing some of the other helpful hints u gave people............lol....Microsoft Windows 2000 Home Edition (Build 2195)
    Dell Computer Corporation Dimension 4600i
    iTunes 6.0.2.23
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.0.4.3),
    Video Driver: NVIDIA GeForce FX 5200 \GeForce FX 5200


    IDE\DiskWDCWD800BB-75FRA0_____________________77.07W77, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomSAMSUNGDVD-ROM_SD-616E_________________F501___, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomSONYCD-RW__CRX216E_____________________PD01___, Bus Type ATA, Bus Address [1,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

    Current user is administrator.

    D: SAMSUNG DVD-ROM SD-616E, Rev F501
    Drive is empty.

    E: SONY CD-RW CRX216E, Rev PD01
    Audio CD in drive.
    Found 13 songs on CD, playing time 38:57 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 03:20:58
    Track 3, start time 05:26:44
    Track 4, start time 08:55:59
    Track 5, start time 11:25:32
    Track 6, start time 15:55:62
    Track 7, start time 17:45:48
    Track 8, start time 20:48:05
    Track 9, start time 24:41:36
    Track 10, start time 27:29:21
    Track 11, start time 30:22:45
    Track 12, start time 34:06:56
    Track 13, start time 37:39:67
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 4 8 10 12 16 24 32 40 48.
    The drive CDRW speeds are: 4.

    The last failed audio CD burn had error code -2147352480(0x80020060). It happened on drive E: SONY CD-RW CRX216E on CDR media at speed 16X.
  • coastalc21 Level 1 Level 1 (0 points)
    I keep getting the 4310 error and unable to burn cd's. I changed the registry as you suggested. I loaded the cd first as someone suggested. I slowed the speed down. I've done everything. What else can I do? Here are my diagnostics:

    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    Dell Computer Corporation Inspiron 3800 G600GT
    iTunes 6.0.2.23
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    UpperFilters: GEARAspiWDM (2.0.4.3),
    Video Driver: ATI RAGE Mobility (DELL)\1002-4C4D-64-1028-00BC


    IDE\DiskIBM-DJSA-210__________________________JS2OAB0A, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomSAMSUNGCD-ROM_SN-124___________________q008___, Bus Type ATA, Bus Address [0,0]
    SCMMSD\HP_____CD-Writer+_8290, Bus Type USB, Bus Address [0,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    Check the Windows Update website to verify that you have the latest service packs and patches for your OS. Service packs affect the performance of USB and firewire CD / DVD drives.

    Current user is administrator.

    D: SAMSUNG CD-ROM SN-124, Rev q008
    Drive is empty.

    E: HP CD-Writer+ 8290, Rev 1.3C
    Audio CD in drive.
    Found 16 songs on CD, playing time 67:19 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 04:23:35
    Track 3, start time 08:59:70
    Track 4, start time 13:21:65
    Track 5, start time 17:30:38
    Track 6, start time 20:52:67
    Track 7, start time 25:07:73
    Track 8, start time 29:24:18
    Track 9, start time 33:46:13
    Track 10, start time 37:47:59
    Track 11, start time 41:52:57
    Track 12, start time 46:06:06
    Track 13, start time 50:40:51
    Track 14, start time 54:48:72
    Track 15, start time 59:05:32
    Track 16, start time 63:33:21
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 1 2 4.
    The drive CDRW speeds are: 1 2.

    The last failed audio CD burn had error code 4310(0x000010d6). It happened on drive E: HP CD-Writer+ 8290 on CDR media at speed 4X.


    Dell Inspiron Notebook 3800   Windows XP  
  • toonz Level 7 Level 7 (22,355 points)
    coastaic21,

    Error 4310 is "Illegal SCSI command request reported by CD recorder".

    There doesn't appear to be new firmware for that drive, but the HP support page does have a newer USB driver for it. Yes, I know that page talks about the HP CD-Writer External 8220e Drive and you have a HP CD-Writer 8290 external drive, but according to this HP page, they're the same thing.

    Have you tried different media?
  • toonz Level 7 Level 7 (22,355 points)
    tobznagirl,

    I'm going to assume that you've gone to the support site for your computer. And that you've updated the "Intel Chipset Software Installation Utility" and the "nVidia 128 MB DDR Nvidia GeForce FX 5200" drivers.

    I am confused about the firmware version on the drive. The firmware update from Dell is version A04 and you're running PD01 which is not even in the same range — did you update your firmware from a third party site?
  • tobznagirl Level 1 Level 1 (0 points)
    toonz,
    i tried downloading this driver........when i do and then open it, it tells me that these options (or something like that) does not exist.

    anything else....should i download in musicmatch jukebox or windows media...........which one of these is better to download to cd and then be able to play it.............and here's an FYI ...DYNEX cds stink and do not download well with itunes
  • toonz Level 7 Level 7 (22,355 points)
    What about the firmware update, the second link? Does that give you an error when you try to install it as well?