Macbook Pro with full Startup Disk

Question

Macbook Pro with full Startup Disk

Any help would be greatly appreciated....

In July 2011 I purchased a MAC Pro. Since July, I mainly use the computer for saving pictures, going on the internet. I only downloaded two programs: Microsoft Office and Smartboard Technology. In the beginning of September I randomly received a message saying my Startup Disk was full. Two weeks ago I brought the computer back to Best Buy to the Geek Squad. After looking at it, they had no idea what was wrong. When they looked at the disk, the bar was filled up with "other". However, they could not figure out what was the "other". They said it probably needed a new harddrive. Yesterday I recieved the computer back, to find that nothing was done at all and the Startup disk is still full. When I called Geek Squad they said it was probably the Operating Drive (might be calling it the wrong name) and I would either have to: A) Use the disk which came with the computer to restore the computer back to factory, or B) bring it in and pay $199 for them to fix the problem. So I tried to put the disk in, but I am receiving an error message which says: "You can't use this version of the application Install MAC OS X with this version of MAC OS X."

If anyone has any suggestions, it would be greatly appreciated.

Kristi

MacBook Pro

Posted on Sep 24, 2011 5:30 PM

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Answer 1

Sep 24, 2011 5:41 PM in response to KristiLynne27

Use Apple Menu > About this Mac...

... to verify exactly what version of Mac OS X you are running.

Look at the face of the DVD or insert it and GetInfo on its Icon to see exactly what version of Mac Os X it thinks it is.

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Answer 2

Sep 24, 2011 5:52 PM in response to Grant Bennet-Alder

Do you have access to an Apple Store?

An appointment to have the Genius Bar evalute your Mac is FREE, in warranty or out.

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Answer 3

Sep 24, 2011 6:02 PM in response to Grant Bennet-Alder

Version 10.7.1 is my Mac

The DVD says its for 10.6.7

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Answer 4

Sep 24, 2011 6:00 PM in response to Grant Bennet-Alder

Yes, I do. I will try to go there.

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Answer 5

Sep 24, 2011 6:16 PM in response to KristiLynne27

Historically, Mac OS X has not been willing to Install older Mac OS X over newer. If you are willing to erase EVERYTHING, and have a Broadband connection to the Internet, you can download and install Mac OS X online. But it is really Big, about 4GB in size.

But you can also have then show you how to do that at the store, where it will take much less time loaded from a Server in the Store. And it may not even be necessary. I would ask the Genius first. Appointments recommended.

If you want to proceed, and you have an Internet connection, hold down Command=R as you restart. This boots up from the pre-installed "Recovery HD" that Mac OS X 10.7 places on your Hard drive. From there, you can use Disk Utility by choosing it off the Utilities Menu, and REPAIR or ERASE your drive. Then quit Disk Utility and you can try to Install.

OS X Lion: About Lion Recovery

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