Can't back up iPhone.

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Level 1

11 points

Can't back up iPhone.

My iPhone seems to sync OK but at the end it says it can't back up because 'the back up was corrupt or not compatible with the phone'. Any ideas what I need to do?

imac 3.06GHz Core 2 Duo, Mac OS X (10.5.4)

Posted on Sep 25, 2011 10:20 AM

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Answer 1

Best reply

wjosten

Level 10

95,321 points

Sep 25, 2011 10:28 AM in response to Cobbyco

Try: iTunes>Preferences>Devices...delete all iPhone backups listed here. Then, close iTunes, re-boot your computer, launch iTunes, connect your phone, hit the sync button.

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Answer 2

Cobbyco Author

Level 1

11 points

Sep 25, 2011 10:33 AM in response to wjosten

Brilliant, thanks that worked!!

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Answer 3

wjosten

Level 10

95,321 points

Sep 25, 2011 10:34 AM in response to Cobbyco

You're welcome.

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Answer 4

zoobee

Level 1

0 points

Sep 26, 2011 7:13 PM in response to wjosten

any other idea as it still wont back up after i deleted the old ones.

It only refuses to back up my phone, my ipad works fine

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Answer 5

wjosten

Level 10

95,321 points

Sep 27, 2011 4:40 AM in response to zoobee

iTunes places the backup files in the following places:

Mac: ~/Library/Application Support/MobileSync/Backup/
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\

You will have to turn on show all hidden files & folders to see them. Close iTunes, delete everything in the folder, but not the folder itself. Re-boot your computer & try again.

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