Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IPad 2 Videos App not working

The Videos App is not working.


When I start it up I just get a black screen. No controls, video or audio.


I have tried restarting the App, the iPad, and even performed a full restore of the iPad from my laptop this morning.


... Still no success.


Has anyone else experienced this issue?


Does anyone have a solution?


Brad Micallef

iPad 2, iOS 4.3.3

Posted on Sep 25, 2011 2:31 PM

Reply
Question marked as Best reply

Posted on Sep 25, 2011 2:37 PM

Try searching for the name of one of your videos on the iPad's spotlight search screen - swipe your first homescreen to the right, type in it's name, and if it finds it tap on it to see if it plays.


If that doesn't work then try closing the Videos app completely : from the home screen (i.e. not with the Videos app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Videos app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.


A third option if the two above don't work is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.


8 replies
Question marked as Best reply

Sep 25, 2011 2:37 PM in response to Brad Micallef

Try searching for the name of one of your videos on the iPad's spotlight search screen - swipe your first homescreen to the right, type in it's name, and if it finds it tap on it to see if it plays.


If that doesn't work then try closing the Videos app completely : from the home screen (i.e. not with the Videos app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Videos app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.


A third option if the two above don't work is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.


Aug 24, 2012 12:32 AM in response to Brad Micallef

This happened to me twice and I reset everything but it happened again. I figured, it's obviously not the system since the other programs are working fine so I just downloaded another video player from apps store. I got flex player and it's working great for me. I'm just wondering why apple couldn't solve this problem with their own video player since I gathered from the forums that this has been happening with the iPad ever since.

IPad 2 Videos App not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.