Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Factory Unlocked iPhone 4 MMS Problem

So I bought a Factory Unlocked iPhone 4 from my local apple store the other day and I am on T-Mobile. Everything is working perfectly...except the MMS function of the phone.


Basically, I can send picture messages to anyone and I can send regular SMS. But I cannot receive MMS. My wife is on T-Mobile as well and she has tried to send me almost 20 pictures of various and random things and every, single time, I get the same message.


User uploaded file



I have contacted Apple about this issue and they instructed me to talk to T-Mobile about it. Heres what T-Mobile had to say:


"T-Mobile Rep.: From the main menu, tap Settings.

Tap General.

Tap Network.

Customer: ok

T-Mobile Rep.: Tap Cellular Data Network.

Customer: ok

T-Mobile Rep.: Enter the following information under the MMS section.

APN: epc.tmobile.com (iphone 2G: wap.voicestream.com)

Username:

Password:

MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc

MMS Proxy:

MMS Max Message Size:

MMS UA Prof URL:

Customer: ok

T-Mobile Rep.: Press the Home button to return to the Main Menu.

Then turn the phone off and then back on.

Customer: what about the cellular data section? I dont have to put anything in there?

Customer: ok its restarting

T-Mobile Rep.: Okay.

T-Mobile Rep.: Now, just as a disclaimer, we cannot guarantee that it will work.

Customer: ok

Customer: ok the phone is back on

T-Mobile Rep.: Alright, go ahead and test it out.

Customer: ok hang on a sec

T-Mobile Rep.: Okay.

Customer: It didnt work. I got the same message that I've been getting. "The media content was not included due to a picture resolution or message size restriction"

T-Mobile Rep.: It sounds like the picture settings may need to be changed to accept larger picture files.

Customer: how do i do that?

T-Mobile Rep.: That, we do not have the steps for.

Customer: hmmm ok"


So I guess at this point, I either wait to hear back from Apple and see if they have a solution or I just live without MMS receiving abilities. But I figured I would post this question here as well to see if anyone else has had this odd issue or not.


Thanks


Kyle

iPhone 4, Windows 7

Posted on Sep 25, 2011 7:48 PM

Reply
35 replies

Sep 25, 2011 8:08 PM in response to jedimasterkyle88

There are a lot of free texting apps that support MMS. I use "text free" find it in the app store and try it. Your wife can send pictures to that and regular SMS to your regular number.


In Textfree you create a text free number, then have her send a picture to the text free number and it should work. Text free is kinda slow to load but I live abroad and it makes staying in touch with family in the US easy.

Sep 28, 2011 9:53 PM in response to gdgmacguy

While what you state is true, I have to say that any cellular GSM phone should be unlocked regardless of only having one GSM choice in the United States (Which by the way, is very pathetic compared to European countries) since now AT&T wants to eliminate competition by merging with T-Mobile. Here's a scenario in which you would want an unlocked phone, suppose that in 4 years AT&T disappears, and a new GSM carrier comes into the market. You still have your beloved iPhone 4 after all these years and still in mint great condition, well now because AT&T decided to NEVER unlock your phone, simply because there wouldn't be any "advantage" now you have a totally useless piece of hardware, that you paid your money for, and therefore you cannot use it anymore. So what's the big AT&T wolf scared off? Just unlock it already!

Sep 28, 2011 9:53 PM in response to jedimasterkyle88

I'm on T-Mobile with an Iphone 4, and while mine is jailbroken, I thought my Cellular Data settings might help you. It's not a promise but try and see. You may get lucky.


APN: wap.voicestream.com

Username:

Password:

MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc

MMS Proxy: 216.155.165.50:8080

MMS Max Message Size: 1048576

MMS UA Prof URL: http://www.apple.com/mms/uaprof.rdf


Of course Power Off then On for settings to take affect.

Sep 28, 2011 10:09 PM in response to WM06

Not sure what this has to due with this thread, but you can buy an unlocked iPhone from Apple so what is the problem? And AT&T really isn't in "competition" with T-Mobile (nor is anyone else since they are a distant 4th place). They want to acquire T-Mobile for spectrum, tower sites, and coverage. Most likely if the acquisition is blocked T-Mobile, who has been trying to sell off T-Mobile for the past 2 years, will end up selling off assets piece by piece and closing down the company. They are on an odd frequency for GSM and they have absolutely no 4G plans at all, how are they supposed to compete with anyone?


With Verizon and AT&T both going to 4G LTE there will be competition, and it is possible the Sprint may go LTE, meaning all the major providers would be GSM. There is no way AT&T will be gone in 4 years but even if they were most people will have long since moved on to a 4G phone by that time. But as I already stated anyone that wants to buy an unlocked iPhone 4 GSM phone can do so online from Apple or in an Apple Store.

Dec 12, 2011 8:07 PM in response to jedimasterkyle88

You guys I got the fix it works it is Apples falt, not Simple Mobile, After doing settings with Apple and Simple Mobile I lost sending and I never could receive MMS picture tex, so I shop around and tried this, and it worked great, I know have everything, SO APPLE AY ATTENTION: Ypou almost made me jail break my phone to get a special program to fix my mms, but Found something better:


This is going to sound crazy, but I have tested it in exchanging MMS messages with other iPhones on T-Mobile, Verizon and AT&T and also with Email accounts



1. Backup your iPhone 4S in iTunes



2. Download, install and open iBackupBot (Google it)



3. Select your recent iPhone backup



4. Find and open the file named "com.apple.mms_override.plist"



5. Delete the text in this file and replace it with



<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>MMS</key>
<dict>
<key>GroupModeEnabled</key>
<false/>
<key>MMSC</key>
<string>http://mms.msg.eng.t-mobile.com/mms/wapenc</string>
<key>MaxMessageSize</key>
<integer>1048576</integer>
<key>MaxRecipients</key>
<integer>10</integer>
<key>MaxVideoBitrate</key>
<integer>131072</integer>
<key>Proxy</key>
<string>216.155.165.50:8080</string>
<key>UAProf</key>
<string>http://www.apple.com/mms/uaprof.rdf</string>
<key>UserAgent</key>
<string>SonyEricssonW800i/R1L</string>
</dict>
</dict>
</plist>




6. Save the changes



7. Exit iBackupBot and open iTunes



8. Restore your iPhone with the most recent backup



9. After your iPhone reboots go to Settings>General>Network and turn on Data Roaming



10. While still in Network settings go to >Cellular Data Network and enter "epc.tmobile.com" as the APN for Cellular Data and Internet Tethering


Cellular Data

APN sinple

11. Enter the following for MMS settings:

APN: simple

MMSC: http://smpl.mms.msg.eng.t-mobile.com/mms/wapenc

MMS Proxy: 216.155.165.50:8080

MMS Max Message size : 1048576

MMS UA PROF URL:http://www.apple.com/mms/uaprof.rdf



12. Reboot

Factory Unlocked iPhone 4 MMS Problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.