I get this message when I attempt to access a Help topic (in this cace it was while within the System Preferences window). It goes on to say "This information isn't available because your computer isn't connected to the Internet." However, I am on the internet (even as I type this), yet I still can't get past this error message. What is the solution?
Thanks
MacBook Air, Mac OS X (10.7.1)
You could try to Trash these .plist files from ~/Library/Preferences and Restart your computer. I have not deleted a .plist.lockfile yet. Maybe before you do, someone with more knowledge about those files will enter the discussion. In general, .plist files are OK to delete.
As a Reference: About lockfiles
Hi,
I have the same problem as steve2925. Did either of you end up trying Joe's suggestion? What was the outcome?
Thanks.
It seems I only get the message with iCal help. I have full access to the help files for other applications.
Anyone know if it is possible to download the help files to store them locally? I would prefer not to be 100% internet-dependent.
I too have th same problem. When I enter a term in term Finder Help menu, I sometimes get a list of sub-topics, but often just:
Content not available
This information isn't available because your computer isn't connected to the Internet.
To view this information, connect your computer to the Internet. If you have trouble connecting, use Network Diagnostics.
I tried deleting plist files, but no help 😟
I have been having the same issue since I had changed to Lion.
I deleted all those help.plist and helpviewer.plist files in both /Library/Preferences and ~/Library/Preferences and even deleted all the cache files as suggested in another Mac forum.
Still no change. The issue remains on my MBP 10.7.2. I have a high speed LAN connection... No idea why I get this error message.
Why do I get "Content not available" error messages from the Help Center?
