Ford MySync and Apple devices update as of today... 370 days
1. Sync USB with Flash drive worked fine, no issues, dumb device.
2. Ford has denied there is any issue, and stated thats the way Sync is designed.
I say bull, this is a Ford MySync issue, and its not just related to Apple products, as Androids on the net complain of same disconnect/usb issues.
3. Did speak with a Apple Genius last week, and he stated to have Diagnostics and Usage data turned on in the iPhone settings. Then when an iPhone disconnect occurs, check the diagnostics data and bring that info back to him, so he can report and record the data to Engineering
This may help provide a solution. Right now I don't care who's issue it is, and personally I don't thinks its Apple, as these same products work with no issues in my other cars. But I hate paying for something that is buggy and the company denies any issues.
4. I tried calling Microsoft Technical Support. No help there, they are not even aware that MySync is a joint project with Sony and Ford for MySync and MyTouch systems. It seems Microsoft is using CE as the OS for this product. I found this thru wikipedia which has some great links to Microsoft, its SVLab here in Palo Alto and some of the Engineering folks. Sent them email, with hope,,,, yeah right, well maybe. time will tell.
5. Tried sending a couple 2 paragraph email address to Fords CEO Alan Mulally, but every one of them bounced. Sending an email to Meg Whitman is how I got HP to listen and replace a printer with another technical issue. Sometimes its works.
6. Sent email to crcfmc@ford.com which is Fords customer response center. Which they sent me back to the 800# for MySync Support. The MySync folks try, but after dozens of calls, they cant even pull up my info that I have ever called, anything with second level support req#'s or anything, on me, my car or my issue. Not good... essentially No help, been there, done that, got that tshirt :-(
I think and hope with the advent of more folks using iPods connected to the USB port, and others with iPhones with Bluetooth disconnects will push Ford to look for a resolution. Every where I look I see people with Apple products in their hands now.... what a change from 18 months ago..... times change.
SO Send emails to FORD CR center !
Now I bet there are folks who have no issues with Sync,cause I see them on the web. But I believe either they are not using iPods thru the USB port, or not daily as I do, and the ones that use BT and iPhones are not techies, and think there are other reasons for this and just putting up with it or not complaining about it.
Thanks for listening