1 Reply Latest reply: Sep 26, 2011 6:27 PM by brad805
KitKat264 Level 1 Level 1 (0 points)

After I tried to turn off my iPhone 4, it froze on the turn off page where the spinning circle spins before completely turning off. Its been like this for hours! I asked my collegues and my friends and they don't know. I tried to click the awake/sleep button with the home button at the same time and it won't turn off. Neither would clicking the sleep/awake button work where the red slide pops up. I tried connecting it to the computer and it won't load;only an error pops up and won't sync. Please Help!!


iPhone 4
  • brad805 Level 5 Level 5 (7,310 points)

    Not sure where you are now in trying to fix this? What was the Error # and message?

     

    Lets start over. Reset, Hold both Home and Power Buttons until the iPhone begins to restart.

     

    If nothing, connect to Wall Charger for at least 10 minutes, the iPhone may start on own and be fine. If not, keep connected to Wall Charger and Reset again. If still problem you may need to Restore the iPhone Firmware.

     

    If you decide to Restore Firmware. With iTunes open connect iPhone to Computer. Hold both Home and Power buttons until iTunes recognizes iPhone in Recovery Mode. This usually take 20 seconds. Restore Firmware.

     

    If this does not work then try DFU Mode Restore.

     

    If still problems and you have Warranty or AppleCare Coverage take iPhone to Apple for resolution.