Constant KPs in New MacPro Pointing to RAID Card

Hi,

I've had exactly the same issue. Whenever my Macpro is doing lots of computations it will crash, even when I am neither reading nor writing to/from the internal RAID drive. What were you doing when they crashed? I did a hardware test and it is not hardware related. I am still waiting for Applecare people to retunr my calls...

This is the latest crash report.

Interval Since Last Panic Report: 418628 sec

Panics Since Last Report: 8

Anonymous UUID: 11D3BB11-032E-4587-B4F8-0F630F357E16

Wed Sep 28 11:58:53 2011

panic(cpu 14 caller 0xffffff7f81b1de58): "AppleRAIDCard controller panic"@/SourceCache/AppleHWRaidDriver/AppleHWRaidDriver-208/Driver/Driver/Apple RAIDCard.cp:1004

Backtrace (CPU 14), Frame : Return Address

0xffffff872519be30 : 0xffffff8000220702

0xffffff872519beb0 : 0xffffff7f81b1de58

0xffffff872519bef0 : 0xffffff8000639626

0xffffff872519bf30 : 0xffffff80006383a0

0xffffff872519bf70 : 0xffffff8000638244

0xffffff872519bfb0 : 0xffffff8000820057

Kernel Extensions in backtrace:

com.apple.driver.AppleRAIDCard(208.0)[5E0325A5-48E1-34D2-A854-D6989AE4A436]@0xf fffff7f81b1a000->0xffffff7f81b2ffff

dependency: com.apple.iokit.IOSCSIBlockCommandsDevice(3.0.0)[93FEFB65-F21E-3ACE-84D6-D60CFD 385062]@0xffffff7f808a7000

dependency: com.apple.iokit.IOPCIFamily(2.6.5)[95ABB490-3AB5-3D5E-9C21-67089A9AE6A1]@0xffff ff7f80821000

dependency: com.apple.iokit.IOSCSIParallelFamily(2.5.0)[AD112575-F6D2-3463-BE1F-89F8F2A313B 2]@0xffffff7f80811000

dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.0.0)[2A3F0115-37C0-3BA7-B44A-C5 2F68300485]@0xffffff7f807e7000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

11B26

Kernel version:

Darwin Kernel Version 11.1.0: Tue Jul 26 16:07:11 PDT 2011; root:xnu-1699.22.81~1/RELEASE_X86_64

Kernel UUID: D52AAB80-B2BC-3C6E-BBEA-78BD28064998

System model name: MacPro5,1 (Mac-F221BEC8)

System uptime in nanoseconds: 1996751535896

last loaded kext at 63991262168: com.apple.filesystems.ntfs 3.8 (addr 0xffffff7f8084b000, size 376832)

last unloaded kext at 259769775048: com.apple.driver.AppleIntel8254XEthernet 2.1.3b1 (addr 0xffffff7f80c46000, size 110592)

loaded kexts:

com.mcafee.kext.Virex 1.1.0d1

com.parallels.kext.prl_vnic 7.0 14922.693916

com.parallels.kext.prl_netbridge 7.0 14922.693916

com.parallels.kext.prl_hid_hook 7.0 14922.693916

com.parallels.kext.prl_hypervisor 7.0 14922.693916

com.parallels.kext.prl_usb_connect 7.0 14922.693916

com.apple.filesystems.ntfs 3.8

com.apple.driver.AppleHWSensor 1.9.4d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleBluetoothMultitouch 66.3

com.apple.driver.AudioAUUC 1.59

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AGPM 100.12.40

com.apple.driver.AppleUSBDisplays 302.1.2

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.1.1f12

com.apple.driver.AppleMikeyDriver 2.1.1f12

com.apple.driver.AppleUpstreamUserClient 3.5.9

com.apple.driver.AppleMCCSControl 1.0.24

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.kext.ATIFramebuffer 7.0.4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.2.0

com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0b2

com.apple.driver.AppleLPC 1.5.1

com.apple.ATIRadeonX3000 7.0.4

com.apple.driver.AppleRAID 4.0.6

com.apple.iokit.SCSITaskUserClient 3.0.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 32

com.apple.driver.AppleRAIDCard 208

com.apple.driver.AirPort.Brcm4331 511.20.10

com.apple.driver.AppleFWOHCI 4.8.6

com.apple.driver.AppleUSBHub 4.4.0

com.apple.driver.Intel82574L 2.2.0b1

com.apple.driver.AppleAHCIPort 2.1.8

com.apple.driver.AppleUSBEHCI 4.4.0

com.apple.driver.AppleUSBUHCI 4.4.0

com.apple.driver.AppleEFINVRAM 1.5.0

com.apple.driver.AppleRTC 1.4

com.apple.driver.AppleHPET 1.6

com.apple.driver.AppleACPIButtons 1.4

com.apple.driver.AppleSMBIOS 1.7

com.apple.driver.AppleACPIEC 1.4

com.apple.driver.AppleAPIC 1.5

com.apple.driver.AppleIntelCPUPowerManagementClient 166.0.0

com.apple.nke.applicationfirewall 3.0.30

com.apple.security.quarantine 1

com.apple.driver.AppleIntelCPUPowerManagement 166.0.0

com.apple.driver.AppleBluetoothHIDKeyboard 152.3

com.apple.driver.AppleHIDKeyboard 152.3

com.apple.kext.triggers 1.0

com.apple.driver.AppleMultitouchDriver 220.62

com.apple.driver.IOBluetoothHIDDriver 2.5f17

com.apple.driver.AppleAVBAudio 1.0.0d11

com.apple.iokit.IOUSBHIDDriver 4.4.0

com.apple.driver.AppleUSBAudio 2.7.9f6

com.apple.driver.DspFuncLib 2.1.1f12

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.iokit.IOSurface 80.0

com.apple.iokit.IOBluetoothSerialManager 2.5f17

com.apple.iokit.IOSerialFamily 10.0.5

com.apple.iokit.IOAVBFamily 1.0.0d22

com.apple.iokit.IOEthernetAVBController 1.0.0d5

com.apple.iokit.IOFireWireIP 2.2.3

com.apple.iokit.IOAudioFamily 1.8.3fc11

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.AppleHDAController 2.1.1f12

com.apple.iokit.IOHDAFamily 2.1.1f12

com.apple.driver.AppleSMC 3.1.1d2

com.apple.driver.IOPlatformPluginFamily 4.7.0b2

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.iokit.IONDRVSupport 2.3

com.apple.kext.ATI5000Controller 7.0.4

com.apple.kext.ATISupport 7.0.4

com.apple.iokit.IOGraphicsFamily 2.3

com.apple.driver.XsanFilter 403

com.apple.driver.BroadcomUSBBluetoothHCIController 2.5f17

com.apple.driver.AppleUSBBluetoothHCIController 2.5f17

com.apple.iokit.IOBluetoothFamily 2.5f17

com.apple.iokit.IOUSBMassStorageClass 3.0.0

com.apple.driver.AppleUSBMergeNub 4.4.0

com.apple.driver.AppleUSBComposite 3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.0

com.apple.iokit.IOBDStorageFamily 1.6

com.apple.iokit.IODVDStorageFamily 1.6

com.apple.iokit.IOCDStorageFamily 1.7

com.apple.iokit.IOSCSIParallelFamily 2.5.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.0

com.apple.iokit.IO80211Family 400.40

com.apple.iokit.IOFireWireFamily 4.4.3

com.apple.iokit.IOAHCISerialATAPI 2.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.0

com.apple.iokit.IOUSBUserClient 4.4.0

com.apple.iokit.IONetworkingFamily 2.0

com.apple.iokit.IOAHCIFamily 2.0.6

com.apple.iokit.IOUSBFamily 4.4.0

com.apple.driver.AppleEFIRuntime 1.5.0

com.apple.iokit.IOHIDFamily 1.7.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 165

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 326

com.apple.iokit.IOStorageFamily 1.7

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.4

com.apple.iokit.IOPCIFamily 2.6.5

com.apple.iokit.IOACPIFamily 1.4

Model: MacPro5,1, BootROM MP51.007F.B03, 12 processors, 6-Core Intel Xeon, 2.93 GHz, 64 GB, SMC 1.39f11

Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB

Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB

Memory Module: DIMM 1, 8 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333147523742465234432D48392020

Memory Module: DIMM 2, 8 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333147523742465234432D48392020

Memory Module: DIMM 3, 8 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333147523742465234432D48392020

Memory Module: DIMM 4, 8 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333147523742465234432D48392020

Memory Module: DIMM 5, 8 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333147523742465234432D48392020

Memory Module: DIMM 6, 8 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333147523742465234432D48392020

Memory Module: DIMM 7, 8 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333147523742465234432D48392020

Memory Module: DIMM 8, 8 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333147523742465234432D48392020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.100.98.75.10)

Bluetooth: Version 2.5.0f17, 2 service, 19 devices, 1 incoming serial ports

Network Service: Ethernet 1, Ethernet, en0

Network Service: Ethernet 2, Ethernet, en1

PCI Card: Apple RAID Card, sppci_raid, Slot-4

PCI Card: ATI Radeon HD 5770, sppci_displaycontroller, Slot-1

PCI Card: ATI Radeon HD 5770, sppci_displaycontroller, Slot-2

Serial ATA Device: HL-DT-ST DVD-RW GH61N

USB Device: Addonics RAID, 0x0dbf (Quik Tech Solutions), 0x0528, 0xfa400000 / 2

USB Device: hub_device, apple_vendor_id, 0x9126, 0xfd100000 / 2

USB Device: Apple LED Cinema Display, apple_vendor_id, 0x9226, 0xfd160000 / 5

USB Device: Display iSight, apple_vendor_id, 0x8508, 0xfd150000 / 4

USB Device: Display Audio, apple_vendor_id, 0x1105, 0xfd140000 / 3

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 4

USB Device: hp LaserJet 1320 series, 0x03f0 (Hewlett Packard), 0x1d17, 0x1a200000 / 2

FireWire Device: built-in_hub, 800mbit_speed

Ah, I would never have recommended Apple RAID card.

Nor would I run Lion. 10.6.8 runs fine.

By default you would be booting 64-bit kernel and need 64-bit clean drivers, apps and plug-ins. That may be asking too much too soon.

Try 32-bit mode.

'
Clone Lion.

Put 10.6.8 on one of your drives.

Blue-Ray in there?

USB devices are full of possibiliites also. cables, drivers and devices and weak hub support.

Try w/o anything connected.

To test, try with a clean system.

You do have 10.6.x DVDs etc handy, right?

Try w/o the RAID card and see how long it stays up and stable.

File I/O errors? if you boot into Recovery and run Disk First Aid do you have errors? of course that would mean Lion Recovery has drivers. Forget using that, use your clone instead.

Apple RAID card firmware (and OS driver support) - have yet to hear support for 3TB drives and that has been a known issue for a year.

Hi Hatter,

thanks for the suggestions...

This is a new MP, which is why it has Lion. Otherwise I wouldn't have installed it. This means I do not have a Leopard version and everything was freshly installed. The main problem is that since it is a university computer it is the IT guys who set most things up. For now I do not have a Leopard installer, and I really do not want to return the computer to the IT dept...they take a long time.

Can one downgrade from Lion to Leopard?

I have done some testing on the machine and the issue is completely unclear to me. I was processing GIS data (large 2-3GB files) using ArcGIS on Parallels. After turning time machine on and using a non-RAID drive for TM, the first crash occured. I turned TM off and tried again. New crash. Since I was reading data from an external USB-RAID drive and writing to the internal RAID drive through Parallels, I thought that might be the cause. Moved to using Python GIS on Mac directly, reading from external USB-RAID and writing to internal RAID...crash. Tried reading from external USB RAID and writing in internal non-RAID...crash. Moved data to internal non-RAID, so that I could read and write to the same non-RAID disk...crash. In every case it will work for the first 5-10 minutes and then crash. Strangely in all the cases it gives the exact same crash report (?!).

As long as the computer is not doing many computations, it seems it doesn't have problems...I can work for days/hours compiling huge latex files with figures, using statistics packages, etc....no problem. Even moving files to the RAID or from the RAID does not always cause a crash. Only if at the same time I am doing something else. I also had a couple of crashes where the report was kernel panic, not RAID panic.

It's a Mid-2010 Mac Pro model, new

And yes it can run SNOW Leopard.

10.6.3 DVD $30

hard disk drive $80?

Apple sells a thumb drive with 10.6.8 and Lion too for $69.

But it isn't YOUR computer and you should have someone pick it up and give you a replacement spare or whatever, if they really are an IT dept. Heck, they should have tested it etc before deploying.

One new piece of information. Today after moving some of the data from my external RAID drive and unplugging it, MP stopped crashing. So it seems, for some reason, even if I am not using it, the external USB RAID drive seems to be the culprit. I guess now I'll have to move my data somehow and then not use the external RAID enclosure...which *****!

Any luck? I'm having the same problem with 6 new MacPros!

I solved most of the problems I was having...In my case the issue was being caused by a memory leak generated by certain Python packages (GDAL). So I used the "purge" command to clean up the memory and that way the computer stopped crashing (for the most part). Now I've had an issue that if I leave the computer on overnight, once in a while it freezes and I cannot get rid of the screen saver, so I have to rrestart it. But that is already a minor issue compared t what was going on at first. Interestingly, it still says it crashed because pf RAID issues.