1 Reply Latest reply: Sep 27, 2011 10:13 PM by Jim VanLeeuwen
coreyfromwellsville Level 1 Level 1

First, let me say that I know that this problem has come up before. None of the solutions that I have seen have worked. Nor have apple's support pages.


My iPad died and went to recovery screen while being updated by iTunes. It had never had connections issues before. I then tried to plug it back in, which didn't work, and went through the series of shenangins online attempting to solve the problem. I have reinstalled iTunes, reinstalled the drivers, tried different USB ports, disabled my firewall, etc. I know that the computer is recognizing that a device is being plugged in, but iTunes does not recognize said device as an iPad.


I have a Windows 7 x64. Please do not direct me to the pages that Apple has put up. I have been there and taken those steps.

iPad 2, Windows 7
  • Jim VanLeeuwen Level 6 Level 6

    You didn't mention placing iPad into recovery mode and attempting to restore again.  So I'll take a chance and refer you to another support document.  (If you have already tried this, just ignore me.) 


    iPad: Unable to update or restore, http://support.apple.com/kb/ht4097


    For what it's worth, try to explain what you tried or what support documents weren't helpful.  Saying that you have tried everything doesn't give anyone trying to help you a place to start.


    You have a one year warranty on your iPad 2.  If nothing works, make an appointment to have an Apple Retail Store Genius look at your iPad. http://www.apple.com/retail/geniusbar/