MacBook Pro: light blue screen while closing programs

Question

Hello to everybody!I bought the MBP last July. Mac OSX 10.6.8 Leopard.Until yesterday everything was ok.I updated the software some days ago as requested. Every program is updated.Here&#x27;s the problem: closing the programs with cmdQ, the screen goes light blue. Forever. Yesterday twice: closing Outlook 2011 and, few minutes after rebooting, closing Google Chrome. I did the reboot and continued working, using also Outlook and Chrome. Nothing happened.This afternoon, it happened again! This time closing Firefox. I didn&#x27;t reboot, but I closed the screen as for standby, then re-opened, and the screen was ok again. Only Firefox was closed (as I pushed cmdQ before).I have no idea of what&#x27;s wrong with this Mac. Everything else seems to work perfectly. I am (was?) very happy to leave Windows for Mac...Please help me!I don&#x27;t have strange programs and I&#x27;m so careful with it... (I have VMWare Fusion, but never used).Please consider I&#x27;m new to Mac world, so I don&#x27;t know what I can do by myself, I truly need someone to solve this!Thanks in advance... I&#x27;d love to be still happy with my MacBook Pro!Francesca Romana

Linc Davis · Accepted Answer

Launch the Console application and look under "System Diagnostic Reports" for crash logs related to WindowServer. Select the most recent one and post the contents -- the text, please, not a screenshot. If you don&#x27;t find a WindowServer crash log, then look under "User Diagnostic Reports" for application crash logs.

francesca romana · Answer

First of all, many thanks!I found no logs at all under System Diagnostic Reports.Under User Diagnostic Reports I found some apps crash logs: 3 concerning Google Chrome (2 happened yesterday) and 4 concerning Prism (a video converter app I have no more on the Mac: those ones dating September 16 and 17).Last one, dating today, concerns Firefox. Here it is:Process:         plugin-container [333]Path:            /Applications/Firefox.app/Contents/MacOS/plugin-container.app/Contents/MacOS/pl ugin-containerIdentifier:      org.mozilla.plugincontainerVersion:         ??? (1.0)Code Type:       X86 (Native)Parent Process:  firefox-bin [314]Date/Time:       2011-09-29 00:34:19.022 +0200OS Version:      Mac OS X 10.6.8 (10K549)Report Version:  6Exception Type:  EXC_BAD_ACCESS (SIGBUS)Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000076Crashed Thread:  0  Dispatch queue: com.apple.main-threadThread 0 Crashed:  Dispatch queue: com.apple.main-thread0   ???                                     0x00000076 0 + 1181   ...dia.FlashPlayer-10.6.plugin          0x1746a21b unregister_ShockwaveFlash + 996592   ...dia.FlashPlayer-10.6.plugin          0x1728aa29 0x16ffc000 + 26813853   ...dia.FlashPlayer-10.6.plugin          0x1745e949 unregister_ShockwaveFlash + 523454   ...dia.FlashPlayer-10.6.plugin          0x1746c036 unregister_ShockwaveFlash + 1073665   ...dia.FlashPlayer-10.6.plugin          0x17453d30 unregister_ShockwaveFlash + 82886   ...dia.FlashPlayer-10.6.plugin          0x17459445 unregister_ShockwaveFlash + 305817   ...dia.FlashPlayer-10.6.plugin          0x1764f357 main + 15643118   ...dia.FlashPlayer-10.6.plugin          0x17648002 main + 15347869   ...dia.FlashPlayer-10.6.plugin          0x1764bce1 main + 155036910  ...dia.FlashPlayer-10.6.plugin          0x1764d5c7 main + 155674311  ...dia.FlashPlayer-10.6.plugin          0x17373fa7 0x16ffc000 + 363715912  ...dia.FlashPlayer-10.6.plugin          0x174d5b51 main + 1806513  ...dia.FlashPlayer-10.6.plugin          0x174dfe15 main + 5973314  ...dia.FlashPlayer-10.6.plugin          0x174ddced main + 5124515  ...dia.FlashPlayer-10.6.plugin          0x1744b5db FlashPlayer_10_2_159_1_FlashPlayer + 124316  XUL                                     0x00e566a3 nsPrintSession::Release() + 392611Thread 1:  Dispatch queue: com.apple.libdispatch-manager0   libSystem.B.dylib                       0x936a2382 kevent + 101   libSystem.B.dylib                       0x936a2a9c _dispatch_mgr_invoke + 2152   libSystem.B.dylib                       0x936a1f59 _dispatch_queue_invoke + 1633   libSystem.B.dylib                       0x936a1cfe _dispatch_worker_thread2 + 2404   libSystem.B.dylib                       0x936a1781 _pthread_wqthread + 3905   libSystem.B.dylib                       0x936a15c6 start_wqthread + 30Thread 2:0   libSystem.B.dylib                       0x9367bafa mach_msg_trap + 101   libSystem.B.dylib                       0x9367c267 mach_msg + 682   XUL                                     0x0003c3bb catch_exception_raise + 22833   libSystem.B.dylib                       0x936a90de thread_start + 34Thread 3:0   libSystem.B.dylib                       0x936a2382 kevent + 101   XUL                                     0x00fab0d0 NS_InvokeByIndex_P + 105296Thread 4:0   libSystem.B.dylib                       0x936a9aa2 __semwait_signal + 101   libSystem.B.dylib                       0x936a975e _pthread_cond_wait + 11912   libSystem.B.dylib                       0x936ab3f8 pthread_cond_wait$UNIX2003 + 733   ...dia.FlashPlayer-10.6.plugin          0x1745d4cf unregister_ShockwaveFlash + 471034   ...dia.FlashPlayer-10.6.plugin          0x170155c4 0x16ffc000 + 1038765   ...dia.FlashPlayer-10.6.plugin          0x1745d5ce unregister_ShockwaveFlash + 473586   ...dia.FlashPlayer-10.6.plugin          0x1745d705 unregister_ShockwaveFlash + 476697   libSystem.B.dylib                       0x936a9259 _pthread_start + 3458   libSystem.B.dylib                       0x936a90de thread_start + 34Thread 5:0   libSystem.B.dylib                       0x936a9aa2 __semwait_signal + 101   libSystem.B.dylib                       0x936a975e _pthread_cond_wait + 11912   libSystem.B.dylib                       0x936ab3f8 pthread_cond_wait$UNIX2003 + 733   ...dia.FlashPlayer-10.6.plugin          0x1745d4cf unregister_ShockwaveFlash + 471034   ...dia.FlashPlayer-10.6.plugin          0x170155c4 0x16ffc000 + 1038765   ...dia.FlashPlayer-10.6.plugin          0x1745d5ce unregister_ShockwaveFlash + 473586   ...dia.FlashPlayer-10.6.plugin          0x1745d705 unregister_ShockwaveFlash + 476697   libSystem.B.dylib                       0x936a9259 _pthread_start + 3458   libSystem.B.dylib                       0x936a90de thread_start + 34Thread 6:0   libSystem.B.dylib                       0x936a9aa2 __semwait_signal + 101   libSystem.B.dylib                       0x936a975e _pthread_cond_wait + 11912   libSystem.B.dylib                       0x936ab3f8 pthread_cond_wait$UNIX2003 + 733   ...dia.FlashPlayer-10.6.plugin          0x1745d4cf unregister_ShockwaveFlash + 471034   ...dia.FlashPlayer-10.6.plugin          0x170155c4 0x16ffc000 + 1038765   ...dia.FlashPlayer-10.6.plugin          0x1745d5ce unregister_ShockwaveFlash + 473586   ...dia.FlashPlayer-10.6.plugin          0x1745d705 unregister_ShockwaveFlash + 476697   libSystem.B.dylib                       0x936a9259 _pthread_start + 3458   libSystem.B.dylib                       0x936a90de thread_start + 34Thread 7:0   libSystem.B.dylib                       0x936a9aa2 __semwait_signal + 101   libSystem.B.dylib                       0x936a975e _pthread_cond_wait + 11912   libSystem.B.dylib                       0x936ab3f8 pthread_cond_wait$UNIX2003 + 733   ...dia.FlashPlayer-10.6.plugin          0x1745d4cf unregister_ShockwaveFlash + 471034   ...dia.FlashPlayer-10.6.plugin          0x170155c4 0x16ffc000 + 1038765   ...dia.FlashPlayer-10.6.plugin          0x1745d5ce unregister_ShockwaveFlash + 473586   ...dia.FlashPlayer-10.6.plugin          0x1745d705 unregister_ShockwaveFlash + 476697   libSystem.B.dylib                       0x936a9259 _pthread_start + 3458   libSystem.B.dylib                       0x936a90de thread_start + 34Thread 8:0   libSystem.B.dylib                       0x936a1412 __workq_kernreturn + 101   libSystem.B.dylib                       0x936a19a8 _pthread_wqthread + 9412   libSystem.B.dylib                       0x936a15c6 start_wqthread + 30Thread 9:Thread 0 crashed with X86 Thread State (32-bit):  eax: 0x021fc200  ebx: 0x1746a1fd  ecx: 0x17a52428  edx: 0x021a760c  edi: 0x2264a458  esi: 0x2264a458  ebp: 0xbfffcc88  esp: 0xbfffcc6c   ss: 0x00000023  efl: 0x00010282  eip: 0x00000076   cs: 0x0000001b   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f  cr2: 0x00000076Binary Images:    0x1000 -     0x1ff7 +org.mozilla.plugincontainer ??? 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(???) &lt;08D48EBB-E1FA-E1AC-4B8A-5D66CDF85724&gt; /Applications/Firefox.app/Contents/MacOS/libplc4.dylib 0x1995000 -  0x19bffef +libnspr4.dylib ??? (???) &lt;97BD1ACC-4616-43E5-0067-0746C11770BB&gt; /Applications/Firefox.app/Contents/MacOS/libnspr4.dylib 0x19ce000 -  0x1a49fe7 +libmozsqlite3.dylib ??? (???) &lt;65DCB8E1-B995-F377-2745-1D48B6513978&gt; /Applications/Firefox.app/Contents/MacOS/libmozsqlite3.dylib 0x1a53000 -  0x1a6aff7 +libsmime3.dylib ??? (???) &lt;DCF92CDE-B331-46EB-FB90-B7F65D4E4865&gt; /Applications/Firefox.app/Contents/MacOS/libsmime3.dylib 0x1a78000 -  0x1aa5ff7 +libssl3.dylib ??? (???) &lt;DC7EBCEB-0665-0A6C-267E-A5C05A2EA86D&gt; /Applications/Firefox.app/Contents/MacOS/libssl3.dylib 0x1ab2000 -  0x1b6fff7 +libnss3.dylib ??? (???) &lt;C84CE674-79B6-D207-C376-D67D0D069276&gt; /Applications/Firefox.app/Contents/MacOS/libnss3.dylib 0x1b94000 -  0x1ba1ff7 +libnssutil3.dylib ??? 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francesca romana · Answer

Apparently there&#x27;s no crash log for Outlook, even though I&#x27;m sure the light blue screen came out closing it.Please let me post also the Chrome crash log dating yesterday, it could be helpful as the 2nd blue screen came out closing Chrome. Thanks!Process:         Google Chrome Helper [224]Path:            /Applications/Google Chrome.app/Contents/Versions/14.0.835.186/Google Chrome Helper.app/Contents/MacOS/Google Chrome HelperIdentifier:      com.google.Chrome.helperVersion:         14.0.835.186 (835.186)Code Type:       X86 (Native)Parent Process:  Google Chrome [208]Date/Time:       2011-09-28 19:56:17.862 +0200OS Version:      Mac OS X 10.6.8 (10K549)Report Version:  6Exception Type:  EXC_BAD_ACCESS (SIGBUS)Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000Crashed Thread:  2  Chrome_ChildIOThreadThread 0:  CrRendererMain  Dispatch queue: com.apple.main-thread0   libSystem.B.dylib                       0x9367bafa mach_msg_trap + 101   libSystem.B.dylib                       0x9367c2e2 mach_msg + 1912   com.apple.CoreFoundation                0x9914030f __CFRunLoopRun + 20793   com.apple.CoreFoundation                0x9913f3f4 CFRunLoopRunSpecific + 4524   com.apple.CoreFoundation                0x9913f221 CFRunLoopRunInMode + 975   com.apple.HIToolbox                     0x9831cd60 RunCurrentEventLoopInMode + 3926   com.apple.HIToolbox                     0x9831cb17 ReceiveNextEventCommon + 3547   com.apple.HIToolbox                     0x9831c99c BlockUntilNextEventMatchingListInMode + 818   com.apple.AppKit                        0x97328595 _DPSNextEvent + 8479   com.apple.AppKit                        0x97327dd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 15610  com.apple.AppKit                        0x972ea1f3 -[NSApplication run] + 82111  com.google.Chrome.framework             0x008aaf1b ChromeMain + 905716312  com.google.Chrome.framework             0x008aa734 ChromeMain + 905514013  com.google.Chrome.framework             0x008d7614 ChromeMain + 923917214  com.google.Chrome.framework             0x025f6057 ChromeMain + 3977338315  com.google.Chrome.framework             0x000086d9 ChromeMain + 288916  com.google.Chrome.helper                0x00001f58 main + 2417  com.google.Chrome.helper                0x00001f16 0x1000 + 3862Thread 1:  Dispatch queue: com.apple.libdispatch-manager0   libSystem.B.dylib                       0x936a2382 kevent + 101   libSystem.B.dylib                       0x936a2a9c _dispatch_mgr_invoke + 2152   libSystem.B.dylib                       0x936a1f59 _dispatch_queue_invoke + 1633   libSystem.B.dylib                       0x936a1cfe _dispatch_worker_thread2 + 2404   libSystem.B.dylib                       0x936a1781 _pthread_wqthread + 3905   libSystem.B.dylib                       0x936a15c6 start_wqthread + 30Thread 2 Crashed:  Chrome_ChildIOThread0   com.google.Chrome.framework             0x008a52d4 ChromeMain + 90335401   com.google.Chrome.framework             0x008a5a80 ChromeMain + 90355042   com.google.Chrome.framework             0x008a6181 ChromeMain + 90372973   com.google.Chrome.framework             0x00009d6f ChromeMain + 86714   com.google.Chrome.framework             0x0081effb ChromeMain + 84839475   com.google.Chrome.framework             0x01304c1b ChromeMain + 199107956   com.google.Chrome.framework             0x01303d85 ChromeMain + 199070617   com.google.Chrome.framework             0x008aa477 ChromeMain + 90544398   com.google.Chrome.framework             0x009054ee ChromeMain + 94272949   com.google.Chrome.framework             0x008a9913 ChromeMain + 905152310  com.google.Chrome.framework             0x008d7614 ChromeMain + 923917211  com.google.Chrome.framework             0x008fbbb7 ChromeMain + 938807112  com.google.Chrome.framework             0x008fb23c ChromeMain + 938564413  libSystem.B.dylib                       0x936a9259 _pthread_start + 34514  libSystem.B.dylib                       0x936a90de thread_start + 34Thread 3:  VC manager0   libSystem.B.dylib                       0x936a9aa2 __semwait_signal + 101   libSystem.B.dylib                       0x936a975e _pthread_cond_wait + 11912   libSystem.B.dylib                       0x936ab3f8 pthread_cond_wait$UNIX2003 + 733   com.google.Chrome.framework             0x008f5018 ChromeMain + 93605204   com.google.Chrome.framework             0x008f5c1e ChromeMain + 93635985   com.google.Chrome.framework             0x008f5c56 ChromeMain + 93636546   com.google.Chrome.framework             0x008dc5fb ChromeMain + 92596277   com.google.Chrome.framework             0x008d7614 ChromeMain + 92391728   com.google.Chrome.framework             0x008fbbb7 ChromeMain + 93880719   com.google.Chrome.framework             0x008fb23c ChromeMain + 938564410  libSystem.B.dylib                       0x936a9259 _pthread_start + 34511  libSystem.B.dylib                       0x936a90de thread_start + 34Thread 4:0   libSystem.B.dylib                       0x9367bafa mach_msg_trap + 101   libSystem.B.dylib                       0x9367c267 mach_msg + 682   libSystem.B.dylib                       0x936d6aad vproc_mig_register2 + 2383   libSystem.B.dylib                       0x936d694e bootstrap_register2 + 664   libSystem.B.dylib                       0x936e834d bootstrap_register + 475   com.google.Chrome.framework             0x008a77c4 ChromeMain + 90429966   com.google.Chrome.framework             0x008a618f ChromeMain + 90373117   com.google.Chrome.framework             0x00009d6f ChromeMain + 86718   com.google.Chrome.framework             0x0081f1c5 ChromeMain + 84844059   com.google.Chrome.framework             0x008fb23c ChromeMain + 938564410  libSystem.B.dylib                       0x936a9259 _pthread_start + 34511  libSystem.B.dylib                       0x936a90de thread_start + 34Thread 5:0   libSystem.B.dylib                       0x9367bb36 semaphore_wait_trap + 101   com.google.Chrome.framework             0x0109f06d ChromeMain + 173969572   com.google.Chrome.framework             0x011635b9 ChromeMain + 182011293   com.google.Chrome.framework             0x01162891 ChromeMain + 181977614   libSystem.B.dylib                       0x936a9259 _pthread_start + 3455   libSystem.B.dylib                       0x936a90de thread_start + 34Thread 2 crashed with X86 Thread State (32-bit):  eax: 0x00000000  ebx: 0x008a5291  ecx: 0x00001200  edx: 0x00000000  edi: 0x039da4a0  esi: 0x00000001  ebp: 0xb09864f8  esp: 0xb0986260   ss: 0x00000023  efl: 0x00010202  eip: 0x008a52d4   cs: 0x0000001b   ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  cr2: 0x00000000Binary Images:    0x1000 -     0x1ff7 +com.google.Chrome.helper 14.0.835.186 (835.186) &lt;98C75C05-EA7C-8E58-F959-2B08CC7F24A7&gt; /Applications/Google Chrome.app/Contents/Versions/14.0.835.186/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper    0x5000 -  0x3485fcf +com.google.Chrome.framework 14.0.835.186 (835.186) &lt;1952C460-4C44-D427-81A1-838EA14221AD&gt; /Applications/Google Chrome.app/Contents/Versions/14.0.835.186/Google Chrome Framework.framework/Google Chrome Framework 0x3870000 -  0x3925fe7  libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) 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francesca romana · Answer

Few minutes ago it happened again, closing Chrome (no other apps were open).This time too I just closed the screen and re-opened. There&#x27;s no crash log...Last post, now I await your reply silently... 🙂Francesca Romana

Linc Davis · Answer

The Firefox crash was probably caused by your outdated Flash plugin. Get the latest version from the Adobe website. CAUTION: Fake Flash installers are circulating on the Web. Never run any Flash installer unless you downloaded it directly from adobe.com.

francesca romana · Answer

Thanks! I updated Flash for Firefox from adobe.com.If ever you had an idea on Chrome crash logs, I&#x27;ll be grateful to read your reply.Bye!

francesca romana · Answer

New crash, Firefox. At this time no new crash logs. Last one is still the afternoon Firefox crash log.😢 😟 😮

Linc Davis · Answer

Please enable guest logins and log in as Guest. Launch the problem applications and test. Do they crash?After testing, log out of the guest account and disable it if you wish.Mac OS X 10.6 Help: Creating a guest user account

Steven887 · Answer

I&#x27;m getting the exact same problem. I updated everything (Apple Software, Flash, Firefox, Firefox Add-Ons) on my computer to see if it fixed the problem and it has not. This problem started after I downloaded the EFI update from Apple Software Update.

Steven887 · Answer

I also removed my Firefox Add-ons, removed Firefox, and reinstalled it and the problem still occurs.

kenrick · Answer

Bought a new MacBook Pro 15" in April.  No problems until last week,then I started getting the blue screen when quitting applications, as described by Francesca and Steven887.  In my case it is most frequently, but not exclusively, with Final Cut Express 4.0.1 which hasn&#x27;t been updated for two years and has worked without a problem for over 4 months in this machine, so I can confidently conclude that it isn&#x27;t Final Cut Express.  There are no logs for this crash.Fortunately I saw another thread for the same problem where it was suggested that a work around is to close the lid to force the MacBook to sleep.  On waking from sleep (in the normal way by pressing any key) everything is back to normal. The only application that quit was FCE.  On one occasion it happened when a movie was playing and the soundtrack continued to play through the speakers although the screen was all blue.  This indicates to me that the system hasn&#x27;t crashed.  I suspect the EFI firmware update which I installed a week ago. Since this was mainly about Thunderbolt which is  for attaching video monitors, it would not be surprising if it were messing up the inbuilt video.I believe one can&#x27;t revert the firmware to the previous version, so we just have to wait for Apple to fix the problem.

francesca romana · Answer

I believe too we have to wait for the new firmware to be released.But I have to say that I&#x27;m not having the problem since I installed Firefox 7.Maybe luck? Maybe coincidence? I don&#x27;t know, but it&#x27;s almost 2 weeks that everythinng is ok again...Bye!

XavierX · Answer

Hi, im also having the same problem. It occurs randomly, when closing programs. I&#x27;ve tried using Onix to restore the system, and even did a safeboot. The problem is still there, randomly.Guess we&#x27;ll have to wait for a new firmware.

mrlou · Answer

I am having the same problem after quitting applications on occasion over the last month.  Ran built in hardware test and everything passed.  Consul did not show up any diagnostics.  Probably firmware problem.  I have an early 2011 Macbookpro.  Rapidly opening and closing applications sometimes makes the blue screen appear.  May have something to do with the two graphic boards in this Mac model and how they work?

DrKoch · Answer

I&#x27;ve got the exact same problem. I already had my Hi-res-screen changed because of "sudden-glitches-and-after-4-reboot-it-died". Now this has started the last couple of weeks. Hopefully Apple will solve this quickly. How do we let apple know that this is a serious problem? Another thing is that the MBP seems kind a slow at times where it should. Even the log-in process sometimes takes 1-2 minutes? any suggestions?BestLars