3 Replies Latest reply: May 15, 2012 6:31 PM by flynagh1
nicki4023 Level 1 Level 1 (0 points)

has sound when i plug headphones in but that is it. have tried turning it off, doing reboot, and reset. nothing worked...what is the next step before a complete restore?

iPhone 4
  • Apple_Bob Level 1 Level 1 (0 points)

    the step before a restore is to back up your information.


    Are there any symbols showing? i.e. paired with bluetooth possibly?


    Check your volume settings of course, check your mute switch, try using speaker phone during a call and adjusting the volume with that on.


    Is this only under certain circumstances, i.e. making a call or when doing anything? have you tried listening to music?

  • Caessar87 Level 1 Level 1 (0 points)

    Hi Bob/Nicki4023, I have the same problem, it lost sound completely, but the mute switch is off. The switch seems to be working since it visibly turns to mute when applied. Music visibly starts playing but no sound is emitted, and the volume slider is not shown unless I plug in the headphones, then the volume buttons start working again and the sound returns but when I unplug the headphones it turns mute again. The same happens when playing a video, videos that played normally yesterday today seem like no sound was recorded. Apps i.e. games don't emit any sound although not set up on mute. The ringtone sounds when receiving a call but the rest of notifications would just vibrate even having a programmed sound. I'm starting to think this might be a virus... Please help

  • flynagh1 Level 1 Level 1 (0 points)

    Had the same thing.  My phone acted like it still had the MP3 plug still in-no sounds but my music played through my MP3 jack.  My solution is KISS easy.  I squirted some keyboard cleaner into the headphone jack and it works fine now.  Try that 1st