Another iTunes upgrade question - Pls Help!!

Question

Level 1

0 points

Another iTunes upgrade question - Pls Help!!

Hi,

Like so many others i too am having problems with the latest update of iTunes. I installed it - no problems. BUT when i went to run it, it wouldn't open. I read in some other threads that i should try and turn off my firewall protection (norton) which i did. When the firewall is off iTunes opens. However when i go to turn the firewall back on - iTunes doesn't open again. And when i try to 'configure' the firewall it freezes.

I'm getting increasingly frustrated and would really appreciate some help.

I use Windows XP and Norton anti-virus, internet security and firewall.

Any help at all would be great. Thanks

dell Windows XP

Posted on Jan 26, 2006 2:41 AM

Reply

Answer 1

rfhwang

Level 1

0 points

Jan 26, 2006 8:08 AM in response to stella244

I'm so glad I'm not the only one with this problem. I had the exact problem. My iTune had been working perfectly until I upgraded to 6.0. Now my iTune won't open and every time I try to open up my Norton Internet Security, my computer freezes. Also, whenever I try to shut down my computer, it also freezes. I was up all night trying to fix the problem and it drove me nuts!! Finally, I thought maybe my computer was infected with virus, so my friend, who is a computer technician, took it and he is cleaning it up. After reading the posted messages, I'm so glad that I'm not the only person with this problem. I think Apple needs to come up with a solution quick, otherwise, there are going to be a lot of angry people out there. When I get my computer back, I may try to get McAfee instead of Norton. Have you read the other postings and try some of their suggestions, ie msconfig?

Hewlett Packer Windows XP

Reply

Answer 2

Jan 27, 2006 8:38 AM in response to rfhwang

I use McAfee anti virus and firewall through AOL (dial up no less!). The firewall setting lets me choose what programs to allow and I allow iTunes, iPod, Apple.

Can you adjust your settings? Have you gone to Norton site and looked through their fixes/discussions, etc.?

Keep us posted.

Reply

Answer 3

chris_07

Level 1

0 points

Jan 27, 2006 8:56 AM in response to stella244

I had a similar problem when I upgraded my iTunes. It got so frustrating that I called my computer guy to come and help me out because it was over my head. It turned out to be a very simple fix. Go to Start/run:/msconfig. Go to the Startup tab.

There is apparently a program that on startup interferes with iTunes opening. Once I unchecked most of the boxes (all but the first few) iTunes opened fine and I haven't had any more problems with it. I'm not sure which program is interferring, but this worked for me. Maybe it could work for you.

Dell Inspiron 6000 Windows XP

Reply

Answer 4

stella244 Author

Level 1

0 points

Jan 30, 2006 12:11 AM in response to chris_07

Hi guys, thanks for letting me know im not alone!!!

I've tried to fix the firewall settings but that only works when I'm not connected to the internet. If I'm connected to the net and try to 'configure' the firewall settings my comp freezes.

Argh it's so frustrating because, well, I like to use itunes with the net so I dont have to type in all the cd details lol.

So yes, no luck yet....

Reply

Answer 5

rfhwang

Level 1

0 points

Jan 31, 2006 11:22 AM in response to stella244

I'm sorry you haven't had any luck. My computer guy looked at my computer and he said there was something wrong with Norton Internet Security. I had the same problem, ie, when I tried to configure my Firewall, it frozed up. I'm getting my computer back today and I'm going to get McAfee instead of Norton. I'll let you know how it goes.

Reply