3 Replies Latest reply: Sep 30, 2011 1:51 PM by Michael Allbritton
snookums94 Level 1 (0 points)

A movie i purchased from the iTunes Store was deleted from my Mac.

"Help" on iTunes told me that all purchased content should show up when I go to "Purchased" in the iTunes Store, and that I can re-download it.

There isn't even a category for Movies.

Why isn't my movie showing up?

MacBook, Mac OS X (10.6.8)
  • Michael Allbritton Level 6 (16,785 points)

    The movie studios do not allow re-downloading of purchased movies at this time. Only selected TV episodes and music. Don't you have a backup you can restore from?

  • snookums94 Level 1 (0 points)

    If I did,where would I find that?

    I'm not sure. Someone else was sharing this laptop with me and deleted it because the available space was down to 45GB.

    It's mine now,but I doubt they backed up anything.

    Where would I find a backup?

  • Michael Allbritton Level 6 (16,785 points)

    Unfortunately, if you don't know where your backup is, then there probably isn't one. Which means you should immediately take steps to start backing up your laptop so you can recover from things like this in the future.


    In the mean time iTunes support may, and I stress the word may, be able to help you recover your movie. On the main screen of the iTunes Store scroll to the bottom and in the "Help" column, click "support." On the resulting web page scroll to the bottom and click the link to "contact support" and proceed from there.


    I want to stress, again, the importance of having a current, automatically updating backup scheme. Apple makes it simple to backup your data by providing you with Time Machine built right into OS X. All you have to do is provide an external HDD with enough room. I strongly recommend that after you initate a support ticket with iTunes Store Support you investigate buying an external HDD for use with Time Machine and start using it ASAP.