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Apple TV keeps telling me to Authorize my computer.

I'm repeatedly being told to authorize my computer to play a purchased movie. I've done that several times, no go. I've updated, restored and rebooted to no avail. Any suggestions?

Apple TV, Mac OS X (10.6.8)

Posted on Sep 30, 2011 6:48 PM

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135 replies

Oct 3, 2011 6:27 AM in response to beverlyfromnew rochelle

beverlyfromnew rochelle wrote:


I have had the same problem for a couple of days, same error message.


The following did not solve the problem:

Authorizing and De-Authorizing my computer

Toggling Home Sharing off and on.

Signing in and out of my iTunes account on my gen 2 Apple TV


What worked: my iTunes media folders are organized, for example each movie has a separate folder. I opened the folders and found that some were missing media files (probably due to interrupted Apple TV gen 1 sync ages ago). When I double clicked such a movie in iTunes, iTunes identified it as a listing with a missing media file and marked it with an exclamation mark. It asked me if I wanted it to check for other missing files in my media folder. It found more and identified them with exclamation marks. I then unckecked all items in my iTunes list with exclamation marks. I can now stream all content from iTunes to Apple TV gen 2, no more authorization errors.


I hope this works for you too.


It would have been helpful if the error has said "Streaming via Home Sharing will not work until you uncheck items listed in iTunes that have missing media files" rather than a red herring about authorization and DRM.

None of the above worked for me. Plus I have no missing media files.

Oct 3, 2011 6:56 AM in response to TallBearNC

Ok I just noticed something "odd"


I keep my iTunes media in D:\iTunes as my D drive is a 6TB raid array (I have over 4TB in iTunes media).


iTunes has always kept things organized and in D:\iTunes I see the typical folders: movies, music, tv shows, downloads, automatically add to itunes, podcats, etc


However, a bit ago I noticed a few music folders in the d:\iTunes folder which was odd. I went into iTunes, found those songs, and they were located in that odd place.


I then unchecked and RE checked the organize library option. Now iTunes is really doing something WEIRD.


It's MOVING all my music... OUT of all of the music subfolder and placing them ALL into d:\iTunes. So now I'm see all my music subfolders on the same level as TV shows, movies, etc...


As soon as it's finished, I'll see if my ATV2 can stream. Why iTunes suddenly wants my music in a new place is beyond me... 1) It's annoying as it should be under the MUSIC folder 2) This must be something to do with iTunes Match that's coming up

Oct 3, 2011 7:58 AM in response to kfallow

Well Like most here in this thread I had the same issue with authorization all weekend and tried many of the same "solutions" with no positive results. As of this morning though the problem seemed to be resolved. As indicated by a few it was a problem on Apples backend and they seemed to of fixed it. My only concern is the fact that Apples support seemed oblivious to the whole problem and gave inappropriate resolutions to the problem. All's well that ends well I guess. Thanks for all the insights to the problem everyone, originally I thought it was just me!

Oct 3, 2011 10:26 AM in response to Chad Hughes1

Chad Hughes1 wrote:


As of 7AM Pacific this morning, I was back to normal. Scanning the thread, I think there could be several issues at play here, but it seems that most of us were caught in a failure of the serverside HDCP authentication. Maybe someone kicked out the plug on the way out the door Friday afternoon.

Same here, although I couldn't test until lunch time today (noon easter). Everything working fine now, I changed nothing on my end.

Apple TV keeps telling me to Authorize my computer.

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