iPad not recognized by itunes in Win7

Question

Level 1

0 points

iPad not recognized by itunes in Win7

Hallo,

after setting up my computer new and changing to windows 7 (starting with a new SSD) my iphone is not recognized by itunes. In windows i get in

start -> system configuration -> hardware and sound -> printers and devices

8 devices in section 'printers and fax'

5 devices in 'devices'

and in the bottom section 'not specified' the ipad device

The first question is if this is the right place to show for the ipad in win7. I see nothing in 'computer' in the windows explorer

If i plug and unplug the ipad from (several) USB ports (which are all 2.0) i get the typical windows sound for that

The problem is that the device does not show up in itunes. If i choose [Questionmark] / Start diagnosis in the itunes menu bar, all is green except for the one red light saying 'no ipad found'

I already worked through the official help

http://www.apple.com/support/ipad/assistant/itunes/#section_0

with no result (itunes version 10.4.1.10, USB 2.0, itunes re-installed)

Can anybody help, any ideas?

Thanks in advance

Posted on Oct 1, 2011 3:35 AM

Reply

Answer 1

Oct 1, 2011 3:42 AM in response to Marco4711

iOS: Device not recognized in iTunes for Windows

Information at that link for the Apple Mobile Device Service.

Try disabling anti virus software and turning off the Firewall on your PC.

Reply

Answer 2

Marco4711 Author

Level 1

0 points

Oct 1, 2011 3:50 AM in response to Marco4711

windows firewall status: deactivated

I have Avira and deactivated the program (especially the firewall) as far as possible. A check showed that itunes would have privileged access in the firewall settings. I restarted the windows service 'Apple mobile device' but the itunes store still does not show up the ipad. The itunes diagnosis there is still showing the one red light 'no ipad found'

Reply

Answer 3

Marco4711 Author

Level 1

0 points

Oct 1, 2011 4:22 AM in response to Marco4711

I just worked again throught the link provided by Carolyn Samit

I stumbled in the section

3. Verify that the Apple Mobile Device USB Driver is installed

There i read after gettin into the device manager

'Locate the Apple Mobile Device USB Driver in this list.'

I got a whole bunch of USB things in the device manager but none of them has the word 'apple' in it. Does that really mean i have to search for some apple word in the device manager?

Maybe someone out there with a working win7/ipad/itunes system can just confirm that

a) he has some apple thing in the device manager

b) his ipad does not show up in the windows explorer

c) his ipad shows up in the section 'unspecified' in the start -> system configuration -> hardware and sound -> printers and devices

Thank you

Reply

Answer 4

Marco4711 Author

Level 1

0 points

Oct 1, 2011 5:41 AM in response to Marco4711

I just saw that as soon as bringing the ipad into recovery mode, itunes says 'ipad in recovery mode detected' and brings an icon in the left itunes navigation bar. But i cannot work with that. As soon as recovery mode is exited the itunes does not recognize the ipad anymore

I cannot belive i am the only one with such a massive problem

Reply

Answer 5

Marco4711 Author

Level 1

0 points

Oct 1, 2011 10:22 AM in response to Marco4711

Now after chossing 'restore' in itunes the ipad is in recovery mode and it seems i cannot get out of it anymore

Reply