1 Reply Latest reply: Oct 1, 2011 8:20 AM by kjlee1982
dianafromcorpus christi Level 1 Level 1

When I plug in my iphone to sync with itunes on my computer, itunes gets stuck trying to backup.  Then after an hour or so it tells me it can't be backed up on this computer.  any ideas?

iPhone 4
  • kjlee1982 Level 1 Level 1

    Did you make sure you have the latest version of iTunes?


    Have you tried to reset your iPhone? That is, by holding both the home button on the front and the power button on the top right; it will bring up a red slider bar that will allow you to slide to power off.


    One other thing that might casue issues is security software. Did you install any new security software? If so you may need to make an exception for iTunes (if it allows that) or turn it off while you sync.


    Also did you try making an exception for iTunes in your firewall?