GooberGrape70

Q: Thunderbolt Display will not wake up after sleep!!!!!!

It seems like a lot of us are having an issue with the THUNDERBOLT DISPLAY opening after it goes to sleep.  I have the display connected to a new mac mini server and I can not get it to wake up after it goes to sleep unless I unplug the power or the thunderbolt cable and then plug it back in.

Thunderbolt Display, Mac OS X (10.7.1)

Posted on Oct 1, 2011 12:49 PM

Close

Q: Thunderbolt Display will not wake up after sleep!!!!!!

  • All replies
  • Helpful answers

first Previous Page 12 of 15 last Next
  • by Dennis L Jacob,

    Dennis L Jacob Dennis L Jacob Dec 13, 2014 12:54 PM in response to washparkhorn
    Level 1 (0 points)
    Dec 13, 2014 12:54 PM in response to washparkhorn

    Here's the problem I have. If you use a TB cable connected to your mac and then to the TBD, you lose the thunderbolt hub daisy chain. If I didn't want to have a TB hub monitor, I would have purchased something for hundreds of dollars less. Then you still have the risk of the usb hub to eject devices if something else goes wrong. I purchased two new TBDisplays less than a year ago and I'm still dealing with tech support going on 9 months. I'm get tired of trying this work around and the next. As of now - I want to return these things and I'll go elsewhere for my displays. Apple why do we have to screw around with work arounds and try this......or try that........ Just admit there's a problem and recall these things. I'm very tired of screwing around.

  • by Raintreeca,

    Raintreeca Raintreeca Dec 13, 2014 4:26 PM in response to Dennis L Jacob
    Level 1 (4 points)
    Dec 13, 2014 4:26 PM in response to Dennis L Jacob

    Agreed. I have been dealing with a T2 rep from Applecare for two months with the same response... try this or wait for this and the results haven't changed. Called yet again over a week ago and was told they would have something for me the next day and I'm still waiting on a response. Obviously there is an issue with this display and tinkering does not solve anything. Replace it or refund it should be Apple's mantra and ours.

  • by heverej,

    heverej heverej Dec 15, 2014 4:20 AM in response to Raintreeca
    Level 1 (0 points)
    Dec 15, 2014 4:20 AM in response to Raintreeca

    Spent months trying to get a resolution to this!


    Anyway now Resolved... See https://discussions.apple.com/thread/5486283?start=30&tstart=0

     

    Download and run app from ‘98k3pr’ issued 27th Dec 2013 08:37


  • by Raintreeca,

    Raintreeca Raintreeca Dec 15, 2014 6:00 AM in response to heverej
    Level 1 (4 points)
    Dec 15, 2014 6:00 AM in response to heverej

    Thanks for the suggestion, but I found this thread months ago and tried it but to no avail on my set up.

  • by Dennis L Jacob,

    Dennis L Jacob Dennis L Jacob Dec 15, 2014 10:36 AM in response to Raintreeca
    Level 1 (0 points)
    Dec 15, 2014 10:36 AM in response to Raintreeca

    I tried that fix back a couple months ago. The "fix" lasted a day or two, then back to non-wakeee-wakeee. The problem still exists.

  • by tofi8611,

    tofi8611 tofi8611 Dec 21, 2014 8:39 AM in response to GooberGrape70
    Level 1 (0 points)
    Dec 21, 2014 8:39 AM in response to GooberGrape70

    I had the same (and even worse) issues: TBD not waking up from sleep mode, dock not showing up, etc...

     

    I solved the issue by resetting the systems management controller (SCM) as described here:

    Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support

  • by Dennis L Jacob,

    Dennis L Jacob Dennis L Jacob Dec 21, 2014 12:10 PM in response to tofi8611
    Level 1 (0 points)
    Dec 21, 2014 12:10 PM in response to tofi8611

    Been there, done that. After a couple days, I was back to non-waking TBDisplay. I've tried every method mentioned in either the forum chats or from Apple Tech support folks. The only thing I haven't tried was upgrading to Yosemite. Since other folks are reporting the same problems under Yosemite, I haven't gone there yet. I'm not one to fix something that isn't broken yet. So I'm waiting for the OSX to be updated a few times while early users work the bugs out. My Tech person suggested that I make a new partition and install Yosemite on that drive to try out. But for the last two weeks, my tech person isn't returning emails or calls. So I'm guessing they don't have an answer and are just dumping these TBDisplay problems and moving on to folks that are more important. Why else would they stop providing support. Both of my TBDisplays are protected with Apple Care policies. So they aren't making money on taking my calls. They have bigger fish to fry I guess.

  • by Raintreeca,

    Raintreeca Raintreeca Dec 21, 2014 2:10 PM in response to Dennis L Jacob
    Level 1 (4 points)
    Dec 21, 2014 2:10 PM in response to Dennis L Jacob

    In a word, ditto.

  • by tofi8611,

    tofi8611 tofi8611 Dec 21, 2014 3:02 PM in response to Dennis L Jacob
    Level 1 (0 points)
    Dec 21, 2014 3:02 PM in response to Dennis L Jacob

    okay... :-/

     

    well, I had the problem with Mavericks for a couple of days now, then updated to Yosemite and the problem still existed.

    But resetting the SCM worked for me. For now...

  • by Edward Roche,

    Edward Roche Edward Roche Jan 12, 2015 2:38 PM in response to GooberGrape70
    Level 1 (105 points)
    Jan 12, 2015 2:38 PM in response to GooberGrape70

    I have a Thunderbolt chain running through two TBDs to a RAID drive.  Only one TBD will work.  The other, even after being cleared at the Genius bar, turns off and will not turn on.  In addition, the RAID drive keeps getting pushed off the system with a message that it was not properly "ejected". 

    No idea what is causing this.  Have disconnected the RAID drive, and placed the second $1,000 TBD in the corner to gather dust.  I've read through all this entire thread, and several others, and there does to appear to be any solution to this problem.  The reality is that the system just does not work as advertised.

  • by seadoodude,

    seadoodude seadoodude Jan 12, 2015 8:02 PM in response to Edward Roche
    Level 1 (10 points)
    Jan 12, 2015 8:02 PM in response to Edward Roche

    Edward,  Have you tried this that I posted a while back?  I have not had this problem ever since in Mavericks and Yosemite.

     

    I have not had any issues after unchecking the option "Put hard disk to sleep when possible" in the Energy Saver control panel. This was brought to my attention in another post, I tried it and it works.  Agreed, it should not be like this, but at least it works until another better solution is found.

  • by Dennis L Jacob,

    Dennis L Jacob Dennis L Jacob Jan 14, 2015 8:10 AM in response to seadoodude
    Level 1 (0 points)
    Jan 14, 2015 8:10 AM in response to seadoodude

    I've tried that and still have the same problems. No responses from Apple after tech's have tried all of these quick fixes. They won't return phone calls or email requests for help.

  • by justinjoseph24,

    justinjoseph24 justinjoseph24 Jan 20, 2015 4:26 PM in response to GooberGrape70
    Level 1 (0 points)
    Jan 20, 2015 4:26 PM in response to GooberGrape70

    Macbook Pro Late 2011 I7 w/ 16GB RAM here. I have the same problem. After I wake my laptop from sleep, if the display doesn't wake immediately, I must apply a workaround each time it wakes, until I reset the PRAM/SMC. I have Yosemite with all the latest OS updates and Thunderbolt firmware updates.

     

    Here are the temporary fixes that I've tried:

    1. Resetting SMC/PRAM. Fixes the problem for 1-2 days.

    2. Unplugging, replugging Thunderbolt display into port. This can take 6+ attempts before it detects properly.

    3. Open lid on laptop, then laptop display becomes primary, and Thunderbolt Display an extended desktop. Then close the lid. I just did this for the first time yesterday, so I'm not sure about the repeatability for a workaround.

    4. Reboot.

     

    Given the length of time this problem has gone unfixed, I'm wondering whether or not Apple has long-term plans to support Thunderbolt. Cheaper, mainstream, non-Apple DVI displays aren't plagued with this problem. For the $1k premium I paid for this display, I expect more from this product. Where's the heck is the firmware fix?

  • by Dennis L Jacob,

    Dennis L Jacob Dennis L Jacob Jan 20, 2015 6:53 PM in response to justinjoseph24
    Level 1 (0 points)
    Jan 20, 2015 6:53 PM in response to justinjoseph24

    I've been suffering the 3 and 4 times a day of non waking TBDisplays. Maybe it is time for a class action lawsuit. The only course different from your efforts and mine are I haven't upgraded to yosemite yet. I didn't want to compound the problem or possible problems. My tech support guy won't return emails or phone calls. This is ridiculous. I have two of these monitors and they haven't worked from day one. I'm ****** and don't have the time to spend 3 or 4 hours on a online chat or phone call every day when this happens. I'd think they are too busy too, but yet here we sit.

  • by spyderrivera,

    spyderrivera spyderrivera Jan 22, 2015 4:11 AM in response to Dennis L Jacob
    Level 1 (0 points)
    Jan 22, 2015 4:11 AM in response to Dennis L Jacob

    I agree. Sitting around playing the "please turn back on game" with gimmicks that never actually work is insane. Compounding the issue with this has been going on for YEARS (see age of thread) is unacceptable.

first Previous Page 12 of 15 last Next