7 Replies Latest reply: Dec 26, 2011 8:48 AM by elizabethmw
herald0 Level 1 Level 1 (0 points)

I was having a problem trying to sync my iPod. So, as the apple support says, I reinstalled iTunes. When l was reinstalling, I had a problem with Apple application support installation and, after installed iTunes, when I tried to open it, it says that the Apple application support is missing. Already tried everything that is said by the support and to install the Apple application support separately. I don't know anymore what to do, I'm clueless. The message that I get is this one:

 

Apple Application Support was not found.

 

Apple Application Support is required to run iTunes. Please uninstall iTunes, The install iTunes again.

 

Error 1 (Windows error 2)


iPod touch, Windows XP
  • jleer33 Level 1 Level 1 (0 points)

    Hi Herold

     

    Go to control panel from start menu and select "Uninstall a program" and uninstall:

    1. iTunes
    2. QuickTime
    3. Apple Software Update
    4. Apple Mobile Device Support
    5. Bonjour
    6. Apple Application Support (iTunes 9 or later)

     

    After you have uninstalled all the items listed above go to start menu and click the computer link then open your c drive. After opening the c drive click "organize" on the upper left hand corner and select "folder and search options" then select the "view" tab. Then select the "Show hidden files and folders" and click the apply button and select ok and close.

     

    Open your c drive and open the "users" file and then open the folder containg your selected computer name. After the file opens select the "local" folder and right click and select delete for all Apple files (itunes, quick time etc) Then open the "temp" file and remove and delete all apple files that may be in the temp file as you did in your "local" folder.

     

    Then download itunes 9 from oldapps.com/itunes and install. Once installed itunes will open and you can update to a newer version from itunes

  • jleer33 Level 1 Level 1 (0 points)

    update sorry:

     

    Go to control panel "Uninstall a program" and remove:

     

        iTunes

        QuickTime

        Apple Software Update

        Apple Mobile Device Support

        Bonjour

        Apple Application Support (iTunes 9 or later)

     

    After you have uninstalled all the items listed above go to start menu and click the computer link then open your c drive. After opening the c drive click "organize" on the upper left hand corner and select "folder and search options" then select the "view" tab. Then select the "Show hidden files and folders" and click the apply button and select ok and close.

     

    Open your c drive and open the "users" file and then open the folder containg your selected computer name. After the file opens select the "app data" folder and then the "local" folder and right click and delete all Apple folders you see (itunes, quick time etc) note: these will be replaced upon re instillation. Then open the "temp" file and remove and delete all apple files that may be in the temp file as you did in your "local" folder.

     

    Then download itunes 9 from oldapps.com/itunes and install. Once installed you can open itunes and update from there

  • herald0 Level 1 Level 1 (0 points)

    I don't know if this is related to the issue, but I can't find the Apple Application Support to uninstall it.

  • herald0 Level 1 Level 1 (0 points)

    After installing iTunes 9, I got this message:

     

    iTunes was not installed correctly. Please reinstall iTunes.

     

    Error 7

     

    Already reinstalled it several times and it won't work. Already tried also to update it again, and it shows the same message from the beginning. Does anyone knows what to do?

  • BobbeeV Level 1 Level 1 (0 points)

    Thanks jleer...it worked!

  • issi1 Level 1 Level 1 (0 points)

    Thank you so much.

    That worked great!

     

    It only took me two years to finally install itunes on W7 64 bit.

  • elizabethmw Level 1 Level 1 (0 points)

    I did try all this but it actually made things worse.