Need help to hot sync Palm with iBook

Question

Need help to hot sync Palm with iBook

I have an "old" Palm product, m105, which hot syncs via a cradle that involves the old-fashioned serial port. I've been able to install and hot sync successfully on PCs before, but never could on my Macs because of the serial pins. I just received today a Keyspan USB serial port adapter from Palm, allowing me to connect the cradle from my laptop to the USB port.

However, I am unable to hot sync. This message appears on my Palm: "The connection between your handheld computer and the desktop could not be established. Please check your set up and try again." Nothing appears on the laptop computer screen.

I have checked everything I know to check, but, of course, I've been unsuccessful. I need some direction as to what else to do.

I'd appreciate any help, and let me know if you need more information from me. Thank you.

iBook G3, Mac OS X (10.3.9)

Posted on Jan 26, 2006 6:49 PM

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Answer 1

Jan 26, 2006 8:10 PM in response to Melony Leazer

Welcome to Apple Discussions.

Generally, Palm cautions that "…if you use a Serial to USB adapter other than the one distributed by Palm - for example, the Keyspan USB adapter - it must be plugged in at startup and continue to be used in the same USB port."

Keyspan provides instructions for installing and using their adapter with Palm devices, beginning here:

http://www.keyspan.com/support/macosx/usa/docs/html/homepage19.html

If you need more help, I think you'll find the technical support personnel at Keyspan much better informed and more helpful than those at Palm.

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Answer 2

Jan 27, 2006 11:16 AM in response to Michael Lafferty

Thank you. I did read that, and I failed to mention a certain aspect that the manual noted. When my Palm starts up, it goes into Classic OS 9 to operate. The manual explained the difference; however, while it gave a step-by-step approach on how to launch Palm using OS X, it did not do the same for OS 9. I couldn't find a manual for OS 9 under Keyspan's support, so I sent an e-mail with my concern. We'll see how they respond.

In any case, thank you for your help. It pointed me in a good direction. I'll keep you posted.

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Answer 3

Jan 27, 2006 1:56 PM in response to Melony Leazer

Keyspan just replied, and they had me to install Palm's OS X software from the Palm Web site. I was hesitant, but it worked. I installed it on my Mac desktop at work. I haven't done it on my laptop yet because I have dial-up connection (yuck, I know), and I work out of town. But the Os's are the same as well as everything else.

Thanks, Michael. I appreciate you giving me that link.

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