Help! Kernel panics on new Macbook Pro!

Question

Hi everyone, first time posting. I&#x27;m not very OSX tech saavy as I&#x27;ve been a long time PC user and just recently switched over. Anyways, within a week of having my Macbook I had 3 kernel panics. I was going to post here earlier but then they seemed to stop happening and I was preoccupied with school and work so I forgot about it. My Macbook Pro is now over a month old and just recently I had another kernel panic. I&#x27;m guessing that these panics aren&#x27;t going to go away on their own and that I have some hardware or software issue. Could anyone help me isolate the problem and/or help me fix it? Thank you very much in advance.ps- I don&#x27;t know if this is relevant or may help but my last kernel panic sent this info to Apple from the crash reportInterval Since Last Panic Report:  846353 secPanics Since Last Report:          2Anonymous UUID:                    7E29632A-0D90-4F3D-ADF5-4CC1AB8E3FA8Tue Oct 11 01:41:14 2011panic(cpu 0 caller 0xffffff80002c268d): Kernel trap at 0xffffff7f816411fa, type 14&#x3D;page fault, registers:CR0: 0x0000000080010033, CR2: 0x0000000000000130, CR3: 0x000000002369b027, CR4: 0x00000000000606e0RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000003000000, RDX: 0xffffff80151b9d60RSP: 0xffffff812754b160, RBP: 0xffffff812754b180, RSI: 0x0000000000000000, RDI: 0xffffff8029bfe028R8:  0x000000000000004b, R9:  0xffffff8028e0ac00, R10: 0xffffff7f81648bb4, R11: 0x0000000000000001R12: 0xffffff80256aa680, R13: 0xffffff810ed153f0, R14: 0xffffff8015033500, R15: 0xffffff8029bfd1e8RFL: 0x0000000000010286, RIP: 0xffffff7f816411fa, CS:  0x0000000000000008, SS:  0x0000000000000010CR2: 0x0000000000000130, Error code: 0x0000000000000000, Faulting CPU: 0x0Backtrace (CPU 0), Frame : Return Address0xffffff812754ae20 : 0xffffff8000220702 0xffffff812754aea0 : 0xffffff80002c268d 0xffffff812754b040 : 0xffffff80002d7a3d 0xffffff812754b060 : 0xffffff7f816411fa 0xffffff812754b180 : 0xffffff7f81640ddd 0xffffff812754b1b0 : 0xffffff7f8164ed19 0xffffff812754b1e0 : 0xffffff7f81648c0b 0xffffff812754b210 : 0xffffff7f81602ec4 0xffffff812754b700 : 0xffffff7f81604892 0xffffff812754b7f0 : 0xffffff7f815e03e6 0xffffff812754b820 : 0xffffff7f816124a8 0xffffff812754b870 : 0xffffff7f8161f3da 0xffffff812754b8a0 : 0xffffff7f8161f6a9 0xffffff812754b960 : 0xffffff7f816273eb 0xffffff812754b9b0 : 0xffffff7f81625070 0xffffff812754ba00 : 0xffffff7f815e7769 0xffffff812754ba40 : 0xffffff7f8162823b 0xffffff812754ba90 : 0xffffff7f815eaca4 0xffffff812754bb60 : 0xffffff7f815e7e0b 0xffffff812754bbc0 : 0xffffff800065207e 0xffffff812754bbe0 : 0xffffff800065295a 0xffffff812754bc40 : 0xffffff80006530e0 0xffffff812754bd80 : 0xffffff80002a3738 0xffffff812754be80 : 0xffffff8000222ff6 0xffffff812754beb0 : 0xffffff8000214829 0xffffff812754bf10 : 0xffffff800021bb58 0xffffff812754bf70 : 0xffffff80002ae380 0xffffff812754bfb0 : 0xffffff80002d83a3       Kernel Extensions in backtrace:         com.apple.ATIRadeonX3000(7.0.8)[EDD69F30-E405-38D1-8859-2BFADAF2B223]@0xffffff7 f815de000-&gt;0xffffff7f81874fff            dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f807fe000            dependency: com.apple.iokit.IONDRVSupport(2.3)[E99C8907-946D-3F1A-A261-4C0F2D5D0451]@0xffff ff7f80c60000            dependency: com.apple.iokit.IOGraphicsFamily(2.3)[897EB322-FD55-36D7-A68E-9E9C34A74A84]@0xf fffff7f80c28000BSD process name corresponding to current thread: WindowServerMac OS version:11B26Kernel version:Darwin Kernel Version 11.1.0: Tue Jul 26 16:07:11 PDT 2011; root:xnu-1699.22.81~1/RELEASE_X86_64Kernel UUID: D52AAB80-B2BC-3C6E-BBEA-78BD28064998System model name: MacBookPro8,2 (Mac-94245A3940C91C80)System uptime in nanoseconds: 314956391382068last loaded kext at 311324169664646: com.apple.driver.AppleUSBCDC    4.1.15 (addr 0xffffff7f807ae000, size 16384)last unloaded kext at 311384263010079: com.apple.driver.AppleUSBCDC    4.1.15 (addr 0xffffff7f807ae000, size 12288)loaded kexts:com.razer.driver.RazerDeathAdderDriver    3.0.0com.intego.iokit.VirusBarrierX6Service    10.6.13com.intego.iokit.VBX6NKE    1com.intego.iokit.BehavioralKext    1com.intego.kext.VirusBarrier.AppBarrierKPI    10.6.13com.intego.kext.VirusBarrierKPI    10.6.13com.apple.driver.AppleHWSensor    1.9.4d0com.apple.driver.AudioAUUC    1.59com.apple.driver.AGPM    100.12.40com.apple.filesystems.autofs    3.0com.apple.driver.AppleMikeyHIDDriver    122com.apple.driver.AppleHDA    2.1.1f12com.apple.driver.AppleUpstreamUserClient    3.5.9com.apple.driver.AppleMCCSControl    1.0.26com.apple.driver.AppleMikeyDriver    2.1.1f12com.apple.kext.ATIFramebuffer    7.0.8com.apple.driver.AppleIntelHDGraphics    7.0.8com.apple.driver.SMCMotionSensor    3.0.1d2com.apple.iokit.IOUserEthernet    1.0.0d1com.apple.driver.AppleSMCLMU    2.0.1d2com.apple.Dont_Steal_Mac_OS_X    7.0.0com.apple.driver.AudioIPCDriver    1.2.0com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.0b2com.apple.driver.AppleMuxControl    3.0.16com.apple.driver.AppleLPC    1.5.1com.apple.ATIRadeonX3000    7.0.8com.apple.driver.AppleIntelSNBGraphicsFB    7.0.8com.apple.driver.AppleUSBTCButtons    220.8com.apple.driver.AppleUSBTCKeyboard    220.8com.apple.driver.AppleIRController    309com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1com.apple.BootCache    32com.apple.iokit.SCSITaskUserClient    3.0.1com.apple.iokit.IOAHCIBlockStorage    2.0.1com.apple.driver.AppleUSBHub    4.5.0com.apple.driver.AirPort.Brcm4331    511.20.10com.apple.driver.AppleSDXC    1.1.0com.apple.iokit.AppleBCM5701Ethernet    3.0.8b2com.apple.driver.AppleEFINVRAM    1.5.0com.apple.driver.AppleFWOHCI    4.8.9com.apple.driver.AppleSmartBatteryManager    161.0.0com.apple.driver.AppleAHCIPort    2.2.0com.apple.driver.AppleUSBEHCI    4.5.0com.apple.driver.AppleACPIButtons    1.4com.apple.driver.AppleRTC    1.4com.apple.driver.AppleHPET    1.6com.apple.driver.AppleSMBIOS    1.7com.apple.driver.AppleACPIEC    1.4com.apple.driver.AppleAPIC    1.5com.apple.driver.AppleIntelCPUPowerManagementClient    166.0.0com.apple.nke.applicationfirewall    3.0.30com.apple.security.quarantine    1com.apple.driver.AppleIntelCPUPowerManagement    166.0.0com.apple.driver.AppleAVBAudio    1.0.0d11com.apple.kext.triggers    1.0com.apple.driver.DspFuncLib    2.1.1f12com.apple.driver.AppleSMBusController    1.0.10d0com.apple.iokit.IOSurface    80.0com.apple.iokit.IOFireWireIP    2.2.4com.apple.iokit.IOBluetoothSerialManager    2.5f17com.apple.iokit.IOSerialFamily    10.0.5com.apple.iokit.IOAVBFamily    1.0.0d22com.apple.driver.AppleHDAController    2.1.1f12com.apple.iokit.IOHDAFamily    2.1.1f12com.apple.iokit.IOAudioFamily    1.8.3fc11com.apple.kext.OSvKernDSPLib    1.3com.apple.driver.ApplePolicyControl    3.0.16com.apple.driver.AppleSMC    3.1.1d2com.apple.driver.IOPlatformPluginFamily    4.7.0b2com.apple.driver.AppleSMBusPCI    1.0.10d0com.apple.driver.AppleGraphicsControl    3.0.16com.apple.driver.AppleBacklightExpert    1.0.3com.apple.iokit.IONDRVSupport    2.3com.apple.kext.ATI6000Controller    7.0.8com.apple.kext.ATISupport    7.0.8com.apple.iokit.IOGraphicsFamily    2.3com.apple.driver.BroadcomUSBBluetoothHCIController    2.5f17com.apple.driver.AppleUSBBluetoothHCIController    2.5f17com.apple.iokit.IOBluetoothFamily    2.5f17com.apple.driver.AppleThunderboltDPOutAdapter    1.5.0com.apple.driver.AppleThunderboltDPInAdapter    1.5.0com.apple.driver.AppleThunderboltDPAdapterFamily    1.5.0com.apple.driver.AppleThunderboltPCIDownAdapter    1.1.8com.apple.driver.AppleUSBMultitouch    220.23com.apple.iokit.IOUSBHIDDriver    4.4.5com.apple.driver.AppleUSBMergeNub    4.4.5com.apple.driver.AppleUSBComposite    3.9.0com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.0.1com.apple.iokit.IOBDStorageFamily    1.6com.apple.iokit.IODVDStorageFamily    1.6com.apple.iokit.IOCDStorageFamily    1.7com.apple.driver.XsanFilter    403com.apple.iokit.IOAHCISerialATAPI    2.0.0com.apple.iokit.IOSCSIArchitectureModelFamily    3.0.1com.apple.driver.AppleThunderboltNHI    1.2.8com.apple.iokit.IOThunderboltFamily    1.6.3com.apple.iokit.IOUSBUserClient    4.4.5com.apple.iokit.IO80211Family    400.40com.apple.iokit.IOEthernetAVBController    1.0.0d5com.apple.iokit.IONetworkingFamily    2.0com.apple.iokit.IOFireWireFamily    4.4.5com.apple.iokit.IOAHCIFamily    2.0.7com.apple.iokit.IOUSBFamily    4.5.0com.apple.driver.AppleEFIRuntime    1.5.0com.apple.iokit.IOHIDFamily    1.7.0com.apple.iokit.IOSMBusFamily    1.1com.apple.security.sandbox    165com.apple.kext.AppleMatch    1.0.0d1com.apple.security.TMSafetyNet    7com.apple.driver.DiskImages    326com.apple.iokit.IOStorageFamily    1.7com.apple.driver.AppleKeyStore    28.18com.apple.driver.AppleACPIPlatform    1.4com.apple.iokit.IOPCIFamily    2.6.7com.apple.iokit.IOACPIFamily    1.4Model: MacBookPro8,2, BootROM MBP81.0047.B1E, 4 processors, Intel Core i7, 2 GHz, 8 GB, SMC 1.69f1Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MBGraphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MBMemory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x04CD, 0x46332D3130363636434C392D344742535100Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x04CD, 0x46332D3130363636434C392D344742535100AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.10)Bluetooth: Version 2.5.0f17, 2 service, 12 devices, 1 incoming serial portsNetwork Service: Wi-Fi, AirPort, en1Serial ATA Device: ST9500325ASG, 500.11 GBSerial ATA Device: HL-DT-ST DVDRW  GS31NUSB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

ds store · Answer

Yes, reboot your computer holding the Shift key down and enter "safe mode" this disables the kext files from loading.Run the Intego installer to uninstall their antiv-virus softwareIf you can&#x27;t do that, then at least remove the following kext files out of your System/Library/Extensions foldercom.intego.iokit.VirusBarrierX6Service    10.6.13com.intego.iokit.VBX6NKE    1com.intego.iokit.BehavioralKext    1com.intego.kext.VirusBarrier.AppBarrierKPI    10.6.13com.intego.kext.VirusBarrierKPI    10.6.13And also perhaps this one which I don&#x27;t know about or what it belongs too if your problems continuecom.razer.driver.RazerDeathAdderDriver    3.0.0But always try to use the uninstaller as your first choice and removing the kext files as a last resort. Most developers are good about including uninstall methods, sometimes you have to search their site hard to find the correct instructions or email them.Your computer should work fine after this, if not come back.If you need anti-virus software on a Mac to clean the Windows files, then install the free ClamXav as it doesn&#x27;t interfere with OS X at all.OS X doesn&#x27;t need anti-virus and Apple changes things so anti-virus software breaks, better run without it or use the free ClamXav.Read my exhaustive post here, covers a lot of things every Mac owner should knowhttps://discussions.apple.com/thread/3358920

Koalatea · Answer

Hmm, are you sure? My friend bought the Intego Virus Barrier subscription and it came with 2 keys so she gave me one. We both got our Macbooks within a few weeks of each other and she hasn&#x27;t had any kernel panics.I don&#x27;t have the installer anymore because I deleted it but I&#x27;ll go find and re-download it and try to uninstall it just in case. Also, the Razer driver is for my mouse and I started having kernel panics before I installed it so I don&#x27;t think it&#x27;s that.Thanks for your response! Will report back.(Oh, also some additional information. Month old 15 inch 2011 Macbook Pro, Lion OSX 10.7.1, no bootcamp, and for some reason Safari always hangs on quit so I don&#x27;t use it anymore but I don&#x27;t know if that&#x27;s related to my kernel panics.)

thomas_r. · Answer

I&#x27;ve seen other people having kernel panics with VirusBarrier on Lion, so that&#x27;s the first thing you should try.  Note that anti-virus software can&#x27;t protect you from everything - there is currently a trojan going around that can slip past VirusBarrier (and pretty much every other AV program out there).  See A new Flash Player trojan, Flashback.A seen in action! and Flashback still slipping past AV software.  You&#x27;ll protect yourself better by simply being aware of the threats and using your common sense, and using AV software for a back-up "safety net" at most.  See my Mac Virus Guide for more information on the topic.It&#x27;s also possible VB is not the problem, and that you have a hardware problem instead.  VB was not in the backtrace - meaning that it looks like the VB code was not involved in this particular crash - so that&#x27;s a definite possibility.  Try running Apple Hardware Test, but be aware that it cannot catch every possible hardware problem.You really should have jumped on this problem right away rather than waiting so long.  Unfortunately, if it is a hardware issue, you are probably outside the window where Apple would have just given you a new machine, so you&#x27;ll be looking at a repair instead.* Disclaimer: links to my pages may give me compensation, and should not be taken as endorsement of my services by Apple.