3 Replies Latest reply: Oct 11, 2011 3:32 AM by thomas_r.
Koalatea Level 1 (0 points)

Hi everyone, first time posting. I'm not very OSX tech saavy as I've been a long time PC user and just recently switched over. Anyways, within a week of having my Macbook I had 3 kernel panics. I was going to post here earlier but then they seemed to stop happening and I was preoccupied with school and work so I forgot about it. My Macbook Pro is now over a month old and just recently I had another kernel panic. I'm guessing that these panics aren't going to go away on their own and that I have some hardware or software issue. Could anyone help me isolate the problem and/or help me fix it?


Thank you very much in advance.


ps- I don't know if this is relevant or may help but my last kernel panic sent this info to Apple from the crash report


Interval Since Last Panic Report:  846353 sec

Panics Since Last Report:          2

Anonymous UUID:                    7E29632A-0D90-4F3D-ADF5-4CC1AB8E3FA8


Tue Oct 11 01:41:14 2011

panic(cpu 0 caller 0xffffff80002c268d): Kernel trap at 0xffffff7f816411fa, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000130, CR3: 0x000000002369b027, CR4: 0x00000000000606e0

RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000003000000, RDX: 0xffffff80151b9d60

RSP: 0xffffff812754b160, RBP: 0xffffff812754b180, RSI: 0x0000000000000000, RDI: 0xffffff8029bfe028

R8:  0x000000000000004b, R9:  0xffffff8028e0ac00, R10: 0xffffff7f81648bb4, R11: 0x0000000000000001

R12: 0xffffff80256aa680, R13: 0xffffff810ed153f0, R14: 0xffffff8015033500, R15: 0xffffff8029bfd1e8

RFL: 0x0000000000010286, RIP: 0xffffff7f816411fa, CS:  0x0000000000000008, SS:  0x0000000000000010

CR2: 0x0000000000000130, Error code: 0x0000000000000000, Faulting CPU: 0x0


Backtrace (CPU 0), Frame : Return Address

0xffffff812754ae20 : 0xffffff8000220702

0xffffff812754aea0 : 0xffffff80002c268d

0xffffff812754b040 : 0xffffff80002d7a3d

0xffffff812754b060 : 0xffffff7f816411fa

0xffffff812754b180 : 0xffffff7f81640ddd

0xffffff812754b1b0 : 0xffffff7f8164ed19

0xffffff812754b1e0 : 0xffffff7f81648c0b

0xffffff812754b210 : 0xffffff7f81602ec4

0xffffff812754b700 : 0xffffff7f81604892

0xffffff812754b7f0 : 0xffffff7f815e03e6

0xffffff812754b820 : 0xffffff7f816124a8

0xffffff812754b870 : 0xffffff7f8161f3da

0xffffff812754b8a0 : 0xffffff7f8161f6a9

0xffffff812754b960 : 0xffffff7f816273eb

0xffffff812754b9b0 : 0xffffff7f81625070

0xffffff812754ba00 : 0xffffff7f815e7769

0xffffff812754ba40 : 0xffffff7f8162823b

0xffffff812754ba90 : 0xffffff7f815eaca4

0xffffff812754bb60 : 0xffffff7f815e7e0b

0xffffff812754bbc0 : 0xffffff800065207e

0xffffff812754bbe0 : 0xffffff800065295a

0xffffff812754bc40 : 0xffffff80006530e0

0xffffff812754bd80 : 0xffffff80002a3738

0xffffff812754be80 : 0xffffff8000222ff6

0xffffff812754beb0 : 0xffffff8000214829

0xffffff812754bf10 : 0xffffff800021bb58

0xffffff812754bf70 : 0xffffff80002ae380

0xffffff812754bfb0 : 0xffffff80002d83a3

      Kernel Extensions in backtrace:

         com.apple.ATIRadeonX3000(7.0.8)[EDD69F30-E405-38D1-8859-2BFADAF2B223]@0xffffff7 f815de000->0xffffff7f81874fff

            dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f807fe000

            dependency: com.apple.iokit.IONDRVSupport(2.3)[E99C8907-946D-3F1A-A261-4C0F2D5D0451]@0xffff ff7f80c60000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3)[897EB322-FD55-36D7-A68E-9E9C34A74A84]@0xf fffff7f80c28000


BSD process name corresponding to current thread: WindowServer


Mac OS version:



Kernel version:

Darwin Kernel Version 11.1.0: Tue Jul 26 16:07:11 PDT 2011; root:xnu-1699.22.81~1/RELEASE_X86_64

Kernel UUID: D52AAB80-B2BC-3C6E-BBEA-78BD28064998

System model name: MacBookPro8,2 (Mac-94245A3940C91C80)


System uptime in nanoseconds: 314956391382068

last loaded kext at 311324169664646: com.apple.driver.AppleUSBCDC    4.1.15 (addr 0xffffff7f807ae000, size 16384)

last unloaded kext at 311384263010079: com.apple.driver.AppleUSBCDC    4.1.15 (addr 0xffffff7f807ae000, size 12288)

loaded kexts:

com.razer.driver.RazerDeathAdderDriver    3.0.0

com.intego.iokit.VirusBarrierX6Service    10.6.13

com.intego.iokit.VBX6NKE    1

com.intego.iokit.BehavioralKext    1

com.intego.kext.VirusBarrier.AppBarrierKPI    10.6.13

com.intego.kext.VirusBarrierKPI    10.6.13

com.apple.driver.AppleHWSensor    1.9.4d0

com.apple.driver.AudioAUUC    1.59

com.apple.driver.AGPM    100.12.40

com.apple.filesystems.autofs    3.0

com.apple.driver.AppleMikeyHIDDriver    122

com.apple.driver.AppleHDA    2.1.1f12

com.apple.driver.AppleUpstreamUserClient    3.5.9

com.apple.driver.AppleMCCSControl    1.0.26

com.apple.driver.AppleMikeyDriver    2.1.1f12

com.apple.kext.ATIFramebuffer    7.0.8

com.apple.driver.AppleIntelHDGraphics    7.0.8

com.apple.driver.SMCMotionSensor    3.0.1d2

com.apple.iokit.IOUserEthernet    1.0.0d1

com.apple.driver.AppleSMCLMU    2.0.1d2

com.apple.Dont_Steal_Mac_OS_X    7.0.0

com.apple.driver.AudioIPCDriver    1.2.0

com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.0b2

com.apple.driver.AppleMuxControl    3.0.16

com.apple.driver.AppleLPC    1.5.1

com.apple.ATIRadeonX3000    7.0.8

com.apple.driver.AppleIntelSNBGraphicsFB    7.0.8

com.apple.driver.AppleUSBTCButtons    220.8

com.apple.driver.AppleUSBTCKeyboard    220.8

com.apple.driver.AppleIRController    309

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

com.apple.BootCache    32

com.apple.iokit.SCSITaskUserClient    3.0.1

com.apple.iokit.IOAHCIBlockStorage    2.0.1

com.apple.driver.AppleUSBHub    4.5.0

com.apple.driver.AirPort.Brcm4331    511.20.10

com.apple.driver.AppleSDXC    1.1.0

com.apple.iokit.AppleBCM5701Ethernet    3.0.8b2

com.apple.driver.AppleEFINVRAM    1.5.0

com.apple.driver.AppleFWOHCI    4.8.9

com.apple.driver.AppleSmartBatteryManager    161.0.0

com.apple.driver.AppleAHCIPort    2.2.0

com.apple.driver.AppleUSBEHCI    4.5.0

com.apple.driver.AppleACPIButtons    1.4

com.apple.driver.AppleRTC    1.4

com.apple.driver.AppleHPET    1.6

com.apple.driver.AppleSMBIOS    1.7

com.apple.driver.AppleACPIEC    1.4

com.apple.driver.AppleAPIC    1.5

com.apple.driver.AppleIntelCPUPowerManagementClient    166.0.0

com.apple.nke.applicationfirewall    3.0.30

com.apple.security.quarantine    1

com.apple.driver.AppleIntelCPUPowerManagement    166.0.0

com.apple.driver.AppleAVBAudio    1.0.0d11

com.apple.kext.triggers    1.0

com.apple.driver.DspFuncLib    2.1.1f12

com.apple.driver.AppleSMBusController    1.0.10d0

com.apple.iokit.IOSurface    80.0

com.apple.iokit.IOFireWireIP    2.2.4

com.apple.iokit.IOBluetoothSerialManager    2.5f17

com.apple.iokit.IOSerialFamily    10.0.5

com.apple.iokit.IOAVBFamily    1.0.0d22

com.apple.driver.AppleHDAController    2.1.1f12

com.apple.iokit.IOHDAFamily    2.1.1f12

com.apple.iokit.IOAudioFamily    1.8.3fc11

com.apple.kext.OSvKernDSPLib    1.3

com.apple.driver.ApplePolicyControl    3.0.16

com.apple.driver.AppleSMC    3.1.1d2

com.apple.driver.IOPlatformPluginFamily    4.7.0b2

com.apple.driver.AppleSMBusPCI    1.0.10d0

com.apple.driver.AppleGraphicsControl    3.0.16

com.apple.driver.AppleBacklightExpert    1.0.3

com.apple.iokit.IONDRVSupport    2.3

com.apple.kext.ATI6000Controller    7.0.8

com.apple.kext.ATISupport    7.0.8

com.apple.iokit.IOGraphicsFamily    2.3

com.apple.driver.BroadcomUSBBluetoothHCIController    2.5f17

com.apple.driver.AppleUSBBluetoothHCIController    2.5f17

com.apple.iokit.IOBluetoothFamily    2.5f17

com.apple.driver.AppleThunderboltDPOutAdapter    1.5.0

com.apple.driver.AppleThunderboltDPInAdapter    1.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily    1.5.0

com.apple.driver.AppleThunderboltPCIDownAdapter    1.1.8

com.apple.driver.AppleUSBMultitouch    220.23

com.apple.iokit.IOUSBHIDDriver    4.4.5

com.apple.driver.AppleUSBMergeNub    4.4.5

com.apple.driver.AppleUSBComposite    3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.0.1

com.apple.iokit.IOBDStorageFamily    1.6

com.apple.iokit.IODVDStorageFamily    1.6

com.apple.iokit.IOCDStorageFamily    1.7

com.apple.driver.XsanFilter    403

com.apple.iokit.IOAHCISerialATAPI    2.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily    3.0.1

com.apple.driver.AppleThunderboltNHI    1.2.8

com.apple.iokit.IOThunderboltFamily    1.6.3

com.apple.iokit.IOUSBUserClient    4.4.5

com.apple.iokit.IO80211Family    400.40

com.apple.iokit.IOEthernetAVBController    1.0.0d5

com.apple.iokit.IONetworkingFamily    2.0

com.apple.iokit.IOFireWireFamily    4.4.5

com.apple.iokit.IOAHCIFamily    2.0.7

com.apple.iokit.IOUSBFamily    4.5.0

com.apple.driver.AppleEFIRuntime    1.5.0

com.apple.iokit.IOHIDFamily    1.7.0

com.apple.iokit.IOSMBusFamily    1.1

com.apple.security.sandbox    165

com.apple.kext.AppleMatch    1.0.0d1

com.apple.security.TMSafetyNet    7

com.apple.driver.DiskImages    326

com.apple.iokit.IOStorageFamily    1.7

com.apple.driver.AppleKeyStore    28.18

com.apple.driver.AppleACPIPlatform    1.4

com.apple.iokit.IOPCIFamily    2.6.7

com.apple.iokit.IOACPIFamily    1.4

Model: MacBookPro8,2, BootROM MBP81.0047.B1E, 4 processors, Intel Core i7, 2 GHz, 8 GB, SMC 1.69f1

Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x04CD, 0x46332D3130363636434C392D344742535100

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x04CD, 0x46332D3130363636434C392D344742535100

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (

Bluetooth: Version 2.5.0f17, 2 service, 12 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: ST9500325ASG, 500.11 GB

Serial ATA Device: HL-DT-ST DVDRW  GS31N

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3

USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5

USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8

USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

MacBook Pro, Mac OS X (10.7.1)
  • ds store Level 7 (30,325 points)

    Yes, reboot your computer holding the Shift key down and enter "safe mode" this disables the kext files from loading.


    Run the Intego installer to uninstall their antiv-virus software


    If you can't do that, then at least remove the following kext files out of your System/Library/Extensions folder



    com.intego.iokit.VirusBarrierX6Service    10.6.13

    com.intego.iokit.VBX6NKE    1

    com.intego.iokit.BehavioralKext    1

    com.intego.kext.VirusBarrier.AppBarrierKPI    10.6.13

    com.intego.kext.VirusBarrierKPI    10.6.13



    And also perhaps this one which I don't know about or what it belongs too if your problems continue


    com.razer.driver.RazerDeathAdderDriver    3.0.0



    But always try to use the uninstaller as your first choice and removing the kext files as a last resort. Most developers are good about including uninstall methods, sometimes you have to search their site hard to find the correct instructions or email them.



    Your computer should work fine after this, if not come back.



    If you need anti-virus software on a Mac to clean the Windows files, then install the free ClamXav as it doesn't interfere with OS X at all.


    OS X doesn't need anti-virus and Apple changes things so anti-virus software breaks, better run without it or use the free ClamXav.



    Read my exhaustive post here, covers a lot of things every Mac owner should know



  • Koalatea Level 1 (0 points)

    Hmm, are you sure? My friend bought the Intego Virus Barrier subscription and it came with 2 keys so she gave me one. We both got our Macbooks within a few weeks of each other and she hasn't had any kernel panics.


    I don't have the installer anymore because I deleted it but I'll go find and re-download it and try to uninstall it just in case. Also, the Razer driver is for my mouse and I started having kernel panics before I installed it so I don't think it's that.


    Thanks for your response! Will report back.


    (Oh, also some additional information. Month old 15 inch 2011 Macbook Pro, Lion OSX 10.7.1, no bootcamp, and for some reason Safari always hangs on quit so I don't use it anymore but I don't know if that's related to my kernel panics.)

  • thomas_r. Level 7 (30,650 points)

    I've seen other people having kernel panics with VirusBarrier on Lion, so that's the first thing you should try.  Note that anti-virus software can't protect you from everything - there is currently a trojan going around that can slip past VirusBarrier (and pretty much every other AV program out there).  See A new Flash Player trojan, Flashback.A seen in action! and Flashback still slipping past AV software.  You'll protect yourself better by simply being aware of the threats and using your common sense, and using AV software for a back-up "safety net" at most.  See my Mac Virus Guide for more information on the topic.


    It's also possible VB is not the problem, and that you have a hardware problem instead.  VB was not in the backtrace - meaning that it looks like the VB code was not involved in this particular crash - so that's a definite possibility.  Try running Apple Hardware Test, but be aware that it cannot catch every possible hardware problem.


    You really should have jumped on this problem right away rather than waiting so long.  Unfortunately, if it is a hardware issue, you are probably outside the window where Apple would have just given you a new machine, so you'll be looking at a repair instead.


    * Disclaimer: links to my pages may give me compensation, and should not be taken as endorsement of my services by Apple.