9 Replies Latest reply: Oct 11, 2011 9:51 AM by adrianomartins
adrianomartins Level 1 (0 points)


I got an iPhone 4 from an uncle of mine that returned from UK. He couldn't use it in Portugal so I gladly took it


Now I'm in The Netherlands and I'm trying to unlock it tu use it as a phone. Unfortunately I cannot contact Orange in anyway or even find out how to unlock the phone without being a (long term) costumer.


Does anybody know how to do it?




iPhone 4, iOS 4, locked to Orange UK
  • Allan Sampson Level 10 (123,405 points)

    Only the carrier an iPhone was sold as carrier locked with can unlock the iPhone - or send the unlock request to Apple on the owner's behalf. You or your Uncle must contact Orange.

  • brendan002 Level 3 (550 points)

    Has your uncle tried contacting them as some of the UK carriers will only do it for the original contract holder.

  • adrianomartins Level 1 (0 points)

    I'm not really close to my uncle and plus I am outside of Portugal (where he is).

    I was trying to contact with Orange but there is no contacts or whatsoever.

    Is that a wait to pay for the unlock not being in UK or Orange costumer?

  • Allan Sampson Level 10 (123,405 points)

    Not sure what Orange charges for this, but you must contact Orange.


    And BS about not being able to contact Orange. Are you saying as a cellular provider, Orange has no way to contact them whatsoever?

  • adrianomartins Level 1 (0 points)

    Well, I forgot to say that (because I'm outside of UK) I was trying to contact Orange by email.


    In the website they say it's 20£ to unlock the phone.

  • brendan002 Level 3 (550 points)

    So what's wrong with that, basically it is now between you and Orange as your story keeps changing.

  • adrianomartins Level 1 (0 points)

    What I want to know before I do a rather long call distance to UK is if there's any chance that it might work and all the money I spent won't be in vein.


    Orange does not provide any email for support so this is my only option. I was trying to see if anybody had the same problem as I have and successfully got through.

  • KiltedTim Level 9 (50,335 points)

    You will not be able to have the phone unlocked unless you are a customer. Your uncle may be able to have them unlock it depending on whether he was pay as you go or monthly and assuming his account was/is paid in full.


    From the Orange site:


    All Orange phones are locked so that they can only be used on the Orange network.


    You can have any handset unlocked to use on any compatible network. Once a handset has been unlocked it can be used with an Orange SIM and/or any other compatible network SIM.


    pay as you go


    In order to have your phone unlocked:

    • The IMEI must not be blacklisted (customer services will check this for you).
    • The phone needs to be active, you can't unlock an old pay as you go phone that's no longer on an active account.
    • The handset to be unlocked must have been registered to Orange pay as you go for a minimum of three months.

    pay monthly In order to have your phone unlocked:

    • You must be a current or previous Orange customer.
    • The handset to be unlocked must have been registered to Orange for a minimum of three months.
    • The IMEI must not be blacklisted (customer services will check this for you).
    • Your account balance must be zero; everything needs to be paid up to date.
  • adrianomartins Level 1 (0 points)


    so, basicly and can only do the following:

    1. go to my uncle and ask whatever business he had with Orange and take is credentials or documents in oder to unlock the phone (not likely to happen, I'm not that close to my uncle to ask him for that :\)
    2. somehow be a costumer of Orange during 3 months with this iPhone (would this work?), which is a very very long way...


    I guess I'd better continue with my "fancy iPod", this case seems lost.


    Thank you all